Mercedes-Benz of Wilkes-Barre

Let me start by says we bought 3 Mercedes Benz in the last 2 years from Kim and as with the 1st Benz , it’s been a pleasure to deal with Kim and all the representatives of the dealership. It doesn’t matt last 2 years from Kim and as with the 1st Benz , it’s been a pleasure to deal with Kim and all the representatives of the dealership. It doesn’t matter what level of Mercedes Benz you are buying, you are treated the same. We love and recommend this place 10000% Great experience visiting here and look forward to our next Benz soon thank you More

Justin Partington is an exceptional and pleasant salesperson. He is very knowledgeable about the vehicles and nice to deal with when purchasing a vehicle from. salesperson. He is very knowledgeable about the vehicles and nice to deal with when purchasing a vehicle from. More

Peter returned my phone call the second time. He left me detailed information and helped me to understand a process that I inquired about. Peter was very professional, friendly and helpful. detailed information and helped me to understand a process that I inquired about. Peter was very professional, friendly and helpful. More

We are very impressed with their great customer service and complete professionalism in the service department. They make you feel like part of their family and always complete the task at hand. Their ser and complete professionalism in the service department. They make you feel like part of their family and always complete the task at hand. Their service folks such as Gail and Jason are top notch with communication, service and results! The sales folks that we worked with, Kim and Joe are very honest, sincere and supportive in making the sale happen in getting what you want. They work very hard to make sure that you are treated fairly and win the deal for your new car. Gary K. More

Kim provided great customer service & was knowledgeable with the vehicles she showed us. She took the time to really go through certain features on my car i was purchasing. Her follow up call was helpful, with the vehicles she showed us. She took the time to really go through certain features on my car i was purchasing. Her follow up call was helpful, friendly & appreciated! More

Salesperson was knowledgeable of the vehicle I purchased and was very accessible on follow up questions. I experienced low pressure sales tactics and quick response to offers made. and was very accessible on follow up questions. I experienced low pressure sales tactics and quick response to offers made. More

Mercedes Benz should be ashamed of these people representing their brand. I purchased a pre-owned Mercedes truck through MotorWorld and it had $1700 worth of issues. I was told truck was inspecte representing their brand. I purchased a pre-owned Mercedes truck through MotorWorld and it had $1700 worth of issues. I was told truck was inspected 160 point inspection blah blah. I drove over 2 hours to purchase the truck. Within the first week I reported an issue that I heard a loud noise when driving over bumps. It then took almost 2 weeks for me to get MotorWorld to look at it so I thought. I purchased the truck through MotorWorld but they told me I needed to bring it to Mercedes. So I thought that was strange because it looked like they had their own technicians. In any case I got it back to Mercedes(in the same complex down the road) and they had my truck for two weeks with minimal communication. Come to find out I have two leaking rear shocks and a bent sway bar link and I may need to replace front left shock and strut. I purchased the truck on 3/22 so there’s no way this happened on my watch. I got the run around between the sales manager at MotorWorld and Service Manager at Mercedes. MotorWorld told me Mercedes checked the truck and inspected it and everything was fine. Obviously it was not checked properly and they won’t cover any of the work they neglected to check. I’m disgusted and now I’m out of pocket close to 2k on a truck I just paid 16k for. There’s more to the story but it’s just not worth it at this point to keep complaining. I just wanted what was right to be done but customer service or pride doesn’t exists at this place. I hope one person reads this and takes their business elsewhere because these people don’t do the right thing. More

We were travelling from DC and frightened when engine died not once but twice. Thank you for correct diagnosis and repair of problems unsolved at previous dealership. died not once but twice. Thank you for correct diagnosis and repair of problems unsolved at previous dealership. More

A company is only as good as its people. Congratulations Mercedes-Benz Wilkes Barre. What impressed us most was your effective and successful teamwork. Sales manager Jason, sales consultants Bill Trowbrid Mercedes-Benz Wilkes Barre. What impressed us most was your effective and successful teamwork. Sales manager Jason, sales consultants Bill Trowbridge, Kimberly Elkhart and Jan Intoccia, the knowledgeable, helpful technology specialist, thank you very much guys for your super attentive and professionalism. Before we purchased the car two weeks ago we compared three other premium brands cars and finally chose the GLE and we love it (by far)! Take care and keep safe. Eric and Rosa More

Kimberly is a caring, and well informed Sales person. She really knows her stuff. Kimberly worked hard to get us the vehicle we wanted. She kept us informed and up to date with our vehicle status. really knows her stuff. Kimberly worked hard to get us the vehicle we wanted. She kept us informed and up to date with our vehicle status. More