Merlex Auto Group

Best expierence I ever had! Thank you Masi!! Masi was a great help! He answered all of my questions, made sure that all of my concerns were addressed as well, and gave me the total breakdown of Masi was a great help! He answered all of my questions, made sure that all of my concerns were addressed as well, and gave me the total breakdown of numbers! I came looking for my dream car, and I left the dealership completely satisfied! Thanks so much Masi and the Merlex Team! 100% customer service, that's definitely RARE to find these days! God bless! =] More

The best dealership Omg I went to buy a car today from them they were the best there were making my dream come true you should go vist there and get a car from there if y Omg I went to buy a car today from them they were the best there were making my dream come true you should go vist there and get a car from there if you want a beautiful amazing car they gived me the best price on the car I wanted and I got to get it More

affable, affectionate, amiable, amicable, attentive This is the best dealer in the DMV area so far, I had an amazing experience for finding a perfect car, Theyre customer service was the best, they were This is the best dealer in the DMV area so far, I had an amazing experience for finding a perfect car, Theyre customer service was the best, they were very helpful and very genourus, as soon as i walked into the property of Merlex Auto Group i was being treated like family and that’s the best of it because you feel so comfortable on picking what type of car you wanted. Thank you to the team of Merlex Auto Group More

Stress Free Experience! I had looked at a car online and I called to make sure the car was still available, one of the salesmen confirmed it was and answered all of my questi I had looked at a car online and I called to make sure the car was still available, one of the salesmen confirmed it was and answered all of my questions for me. I checked out the car and it was amazing.. I mean their whole lot is full of great luxurious inventory. They made my financing process stress free, and really worked with my credit. Two months later and I’m more than satisfied with my experience here. More

MOST HORRIBLE PLACE I HAVE EVER BEEN TO SHOP FOR A CAR The most horrible place to shop for any car. Staff drives cars and when you get there, almost 100% of the times your desired car wont be available bec The most horrible place to shop for any car. Staff drives cars and when you get there, almost 100% of the times your desired car wont be available because it is being driven by sales people and managers. Then they do follow ups with you and sales person doesn't even remember who you are/were. The worst of all, they have no knowledge about cars they are selling. You can put two exact cars with different appearance packages infront of them and will totally deny the fact that they are both different. Inexperienced and money hungry people who dont realize that customer is paying for their xxxx car and they need to respect the customer because it pays their salary from which they buy their food!!! DO NOT WASTE YOUR TIME HERE! There is no ZERO star to give them! More

Not as advertised, huge hidden fees. Found what I though would be the car for us, called to verify price and availability. I tried to be thorough as it was a 2 hour drive to look at the c Found what I though would be the car for us, called to verify price and availability. I tried to be thorough as it was a 2 hour drive to look at the car. I called before driving down and was told there was a $999 dealer fee. Everything seemed in order and everyone was friendly, however, when the car came on the lot it had a large scuff/dent in the rear passenger door with tons of yellow paint transfer on the silver door that was not disclosed or photographed as well as a large portion of the rear bumper with missing paint. In fact the listing stated "All in all the exterior is in great shape with no rust, dings or dents other than the usual minuscule scuff or two that require close scrutiny to even notice". It was not normal wear. Small scratches and dings are normal wear, this was a scratched patch 12" by 10" that was dented in. On the bumper it was completely missing paint on the corner the size of an index card. Then I am told it is a $200 repair. A) you do not get out of any body shop with anything less than a $500 repair if there is body damage, which yes, there was. B) if it was $200, why was it not fixed BEFORE listing? Just before the test drive I was then informed there is also an $800 "reconditioning fee" on top of the $999 "dealer prep fee". Even though I called before making the 2 hour drive, how convenient to forget. That was the last straw and I walked. Would have preferred to have had everything disclosed before I wasted half my day. Typical bait and switch tactic. More

Must see O boy we made our way to Merlex Auto Group , I was looking for parking and finally I was told where to park, when I came inside these guys so busy a O boy we made our way to Merlex Auto Group , I was looking for parking and finally I was told where to park, when I came inside these guys so busy and everyone was with there family and We had to stand, greatest thing that my salesperson mike knew about the cars we wanted so he brought us the Lexus LS460 we were so impressed with the condition of the car walking around it we just wanted around the street and came back we buy the car. Mike and Merlex Auto Group did give us the super great deal and the car that we were searching for God Bless you guys and I make sure that everyone Iknow looking for a great deal and super clean cars to go see Mike at Merlexautogroup thanks again Team Merlex More

best service Matt and Walter got me in a nice Mercedes benz S550 2015 i came in for the 07 but they put me in a 2015 they made it happen and they got the best cust Matt and Walter got me in a nice Mercedes benz S550 2015 i came in for the 07 but they put me in a 2015 they made it happen and they got the best customer service. there inventory was amazing they got every single car that you want!!!! if you guys come down here ask for Matt for your sales man More

Great dealership Very polite customer service. Salesman was very honest and straight to the point . Bola handled all financial negotiation and was awesome. Thanks for Very polite customer service. Salesman was very honest and straight to the point . Bola handled all financial negotiation and was awesome. Thanks for the deal I got on my 2012 Mercedes! More

Best dealership In VA Had the best experience at Merlex Auto group , best customer service , every one at the dealer was helping everyone out .best prices on every car. If Had the best experience at Merlex Auto group , best customer service , every one at the dealer was helping everyone out .best prices on every car. If you want a luxury car go there and yours More