Merlex Auto Group

Experience of lifetime I went looking for a car with my parents, we went to several other dealerships, work with Zak. He was very helpful and knowledgeable to what I needed. I went looking for a car with my parents, we went to several other dealerships, work with Zak. He was very helpful and knowledgeable to what I needed. Zak and his managers frank and Walter were awesome too. Right from the get go we felt at home. Zack knew our budget and showed me the car of my dreams!! 2015 Mercedes C300!! More

I would go there again! I went to Merlex looking for a SUV and walked out with an SUV and an exemplary customer service experience. Cobra was extremely professional helpful a I went to Merlex looking for a SUV and walked out with an SUV and an exemplary customer service experience. Cobra was extremely professional helpful and patient but most importantly he had superior product knowledge. After a "couple" test drives. We found a 2015 range rover that was everything I wanted and more. If you're looking for a high quality car buying experience this is the place for you More

BEST OF THE BEST My husband and I are both returning customers of Merlex Auto Group. We have found everyone at this dealership to be so professional. Our past experie My husband and I are both returning customers of Merlex Auto Group. We have found everyone at this dealership to be so professional. Our past experience with both sales and service have been very business like and pleasant. Mr. Walter HemsWorth has sold us a total of four vehicles and worked very hard to be sure we were satisfied customers. Frank Montana was so thorough in explaining all the functions of our new vehicles. We would not ever think of going anywhere else for our automotive. More

The best dealership in town I’ve been on the lookout for a certain Jeep the past two months and finally came across the exact one I was looking for at Merlex. When I can in to t I’ve been on the lookout for a certain Jeep the past two months and finally came across the exact one I was looking for at Merlex. When I can in to test drive it, I was greeted by Bola. From the get go, he was very accommodating and very knowledgeable about vehicles, all types! We test drive the car and when finished, we started talking options, but I never felt pushed at all during the process. I eventually walked away that day, but after talking to Bola again a few times over the phone, I came back to Merlex and purchased the Jeep. They even detailed the vehicle again and fed me lunch while I completed the Paperwork. If your looking for a nice high end car or SUV, I highly recommend checking out Merlex, and ask for Bola!! More

One of my worst sales experiences.. Contacted about a car that had been listed for 129 days online. Car was listed as a one owner with full maintenance history. 2012 50k miles.. turn Contacted about a car that had been listed for 129 days online. Car was listed as a one owner with full maintenance history. 2012 50k miles.. turns out it's a 3 owner, one service record. I'm an out if state buyer, cash. I contact the sales team am immediately hit with cringy catch fraises.. "Treat yourself don't cheat yourself.".. I had to tell the salesman 4 times over two days that I would not be flying in to see the vehicle until we agree on price. These guys like to use the "yeah, just come on in and we'll work a deal technique.". So I offer at 10% less than ask, rejected. I offer at 8%, am told I will hear back. I don't. So I contact them. They ask again if I can just fly in.. Then reject the offer, telling me that they will need almost 2k over their asking price in processing fees. Literally the most cringe worth online experience I have had to date. They lost a fair sale. Search continues. I would proceed with extreme caution with this dealer, standard car shark tactics, 1700 in hidden fees, ridiculous. More

Hassle free process! Wali the finance manager was superb! The whole process was made seamless and the guys at Merlex really do want to help put you in a car you are comfor Wali the finance manager was superb! The whole process was made seamless and the guys at Merlex really do want to help put you in a car you are comfortable with for the long run, without any of the stress/hounding other dealers put on customers! More

New Car Purchase On December 12th .. I purchased a 2014 CLA Mercedez. Walter H was bind over backwards to make sure. I was happy with my decision. Walter H even went t On December 12th .. I purchased a 2014 CLA Mercedez. Walter H was bind over backwards to make sure. I was happy with my decision. Walter H even went to my credit union with me . And what was impressive? He knew the important people at Navyfcu. We got the deal done with no problem. Thumbs up! More

Dream Car Experience I was driving through Arlington one evening and ran into Merlex Auto Group. The flashy cars out front caught my attention and I thought it would be fu I was driving through Arlington one evening and ran into Merlex Auto Group. The flashy cars out front caught my attention and I thought it would be fun to atleast tease myself with hopes of getting a used luxury car. It is safe to say I did not have any intent on making any purchases that day. Of course, one would assume that this would upset any sales person and I mentally prepared myself for that battle. Surprisingly... that mentality was not needed. I walked into the office space and was greeted by A gentleman named Wali. He did the normal plesantries of asking what made me walk into their dealership that day. We talked about my dream car and what it would be like to have the opportunity to drive off the lot with one. He showed me an all black Audi A8. Of course i fell in love, but i told him i wouldn’t be making any purchases today. Luckily, that didn’t phase him any and he assured me that it is absolutely fine to just enjoy looking at the future aspirations. During our walk along the lot, Wali remained energized and informative about the cars at Merlex, shooting out specs on each car and his personal opinions on his inventory. All together, it was an honest experience. We went back inside and i asked him what numbers would look like if I wanted to take the plunge and purchase. After about 10 minutes of bouncing back and forth with numbers and small talk, i politely declined. Wali still wasn’t phased and he thanked me for my time and invited me to come check them out again. Long story short.... I visited back 3 weeks later and Wali welcomed me with open arms.... remembering everything about me. That day I drove out the lot with my dream car. I want to thank Wali and his team for being supportive and not pushy while I went through my own decision making process. In other words, Great Company, Great Product, Great Customer Service! More

Excellent service This is the best dealership that I ever been to. I just purchased my beautiful Audi A7 the service was great!!!! I will recommend my friends and fam This is the best dealership that I ever been to. I just purchased my beautiful Audi A7 the service was great!!!! I will recommend my friends and family at this place the price was phenomenal the process was very easy they had me in and out less than 30 minutes plus Bola help me to get you insurance I had little bit of rough time to get them on the phone they went out of their way to help me make this purchase very easy . They help me save $900 on the insurance a month.. More

Spectacular There coworkers were very passionate and awesome,they treated me like family which was so amazing. When I waited for my things to be done I was being There coworkers were very passionate and awesome,they treated me like family which was so amazing. When I waited for my things to be done I was being entertained with the coworkers which was the best. More