Merlex Auto Group

Neither car I was told was available was there. They had already been sold. They need to be more conscience about updating these sites they advertise on. It wastes people time and gas. BTW..the two They had already been sold. They need to be more conscience about updating these sites they advertise on. It wastes people time and gas. BTW..the two cars are still listed as being for sale when they are not. More

I have never left a bad review anywhere but this was very unprofessional. Great customer service at first then turns very unprofessional quickly. Julian my salesman. I called him saying I am from Californi unprofessional. Great customer service at first then turns very unprofessional quickly. Julian my salesman. I called him saying I am from California and want to purchase a Lexus they had. I told them I would pay for an inspection to be done at a Lexus dealer as well as give the dealership a deposit while that is being done. He agreed to drive the car to a Lexus dealer to have the Inspection preformed. The morning that was supposed to happen. Julian informed me that he couldn’t make it because forgot about it. I said no worries can we reschedule. He then proceeds to say we are short on staff and there is not an extra dealer tag he can use to drive the car. So his remedy is to tell me “just buy the car then I can use your tags to drive it to the inspection” who buys a car then does the inspection? He also says just buy the car first and if there is any issue we will fix it . So I live in California, I have the car shipped to me then if there is an issue I ship it back to Virginia? Makes a lot of sense right. More

We bought a 2014 Range Rover for TOP DOLLAR in April 2022, and we could not have been more disappointed with the customer service and condition of the truck once going through inspection. They told us 2022, and we could not have been more disappointed with the customer service and condition of the truck once going through inspection. They told us the car was in very good condition and it passed the VA state inspection. Well, we quickly learned that was not the case. Because we are Maryland residents the vehicle had to be Maryland inspected. The vehicle failed inspection due to a major leak and another issue. When asked could they fix the leak. They refused and recommended that we use their mechanic who wanted to charge us $2800 dollars for a job that only cost $1300, dollars to fix which did not include the other issue. They even recommended that we go through our insurance company to get the other item fixed for a vehicle we just bought from them. We were able to get our truck fixed with no financial help from them because of the sold-as sale. We have definitely learned our lesson buying a used car in Virginia because of the disparity in state inspections. VA's state inspection doesn't come close to MD's inspection requirements. I will not buy from them again or recommend them to anyone. Very expensive lesson learned. More

I've yet to receive a response back after contacting them several times regarding a particular car. several times regarding a particular car. More