Merrick Dodge Chrysler Jeep Ram

Purchased 4 vehicles without a problem yet once I had a significant issue the dealership goes Dark....very unfortunate!!! significant issue the dealership goes Dark....very unfortunate!!! More

This review is specifically for John Modica, he was assigned to me as my new service advisor after my previous one left the organization. I came in for NYS inspection twice in the month of August. The assigned to me as my new service advisor after my previous one left the organization. I came in for NYS inspection twice in the month of August. The first time they told me that their machine is down, so I came back a second time for brake service and NYS inspection. Once the work was completed, he called me and said my car was ready to go. I came and picked it up And a couple weeks later noticed that my NYS inspection was not done. I called the service center this past Wednesday and they told me that it shows in their system that my NYS inspection was done but I’ve received notice from the DMV that my NYS inspection is expired and I just noticed that I still have the 2026 sticker. I called John back and he is saying there’s they can do other than bring the car back. I live 40 minutes away. I told him to let me do it at a local spot and for them to reimburse me and they said no. I shouldn’t have to go in 3 times for one simple thing. I could’ve gotten a ticket during this time and now they are wasting my time because even when I’ve gone for inspection, it takes like 2 to 3 hours. Smh. More

Terrible customer service in the service department. Have 2 vehicles that I have brought there, 1 was not fixed correctly and the second one, I am waiting for them to get a part that I cannot get a retu Have 2 vehicles that I have brought there, 1 was not fixed correctly and the second one, I am waiting for them to get a part that I cannot get a return phone call to confirm the status. More

Had gotten 2 other jeeps from merrik. Always dealt with Jay. He took care of everything.He went thru the whole vehicle with my wife and made her happy. Definitely would go back Always dealt with Jay. He took care of everything.He went thru the whole vehicle with my wife and made her happy. Definitely would go back More

Kevin was pleasant and easy to work with. He gave me lots of options and helped me narrow down what I was looking for. He made my experience seamless and as a single woman the car buying p He gave me lots of options and helped me narrow down what I was looking for. He made my experience seamless and as a single woman the car buying process is always daunting. However I felt the dealership gave me a great deal and I left with a car I am happy with. More

I had an excellent experience at Merrick Dodge Chrysler Jeep Ram in Wantagh. Jay was incredibly helpful, knowledgeable, and professional. Friendly staff, smooth process. I would highly recommend. Jeep Ram in Wantagh. Jay was incredibly helpful, knowledgeable, and professional. Friendly staff, smooth process. I would highly recommend. More

Been using this dealership for the past decade & theyve never let me down. The customer service is phenomenal and its a welcoming environment. never let me down. The customer service is phenomenal and its a welcoming environment. More

This is my third time leasing a vehicle at this dealer, excellent experience, Nicholas Brode was an exceptional salesman, great attitude and service from him, ask for him when you get there!! 110% recommen excellent experience, Nicholas Brode was an exceptional salesman, great attitude and service from him, ask for him when you get there!! 110% recommend More

Nicholas was amazing throughout the whole process on assisting me with purchasing the Dodge Sixpack Plus 2026. Nicholas made the process quick and simple. I highly recommend going to Merrick Dodge for a assisting me with purchasing the Dodge Sixpack Plus 2026. Nicholas made the process quick and simple. I highly recommend going to Merrick Dodge for all your car needs and see Nicholas. Merrick CDJR and Nicholas helped me with the best deal ever, they blew Westbury CDJR out of the water. More

Absolutely unacceptable experience. My 2021 Jeep Grand Cherokee has been in and out of this service department since July 2025. It was towed in with “Service Transmission” and “Service My 2021 Jeep Grand Cherokee has been in and out of this service department since July 2025. It was towed in with “Service Transmission” and “Service Stability Control” warnings and abnormal noise. The transmission and transfer case were replaced, and my vehicle was kept for an extended period — with no loaner provided. When I finally got it back, it was not even properly reassembled. I found loose brackets underneath the vehicle and had to return so they could correct their own work. I also made it clear that the vehicle still did not feel repaired. In October 2025, it went back again. Motor mounts and the front differential were replaced, along with paint work. Another long repair time. This time I was given a loaner — which created more problems than it solved. I was pulled over because the loaner had an expired registration sticker. Days later, that same loaner (Jeep Compass) was leaking oil in my garage. The replacement (Jeep Grand Cherokee 4xe) locked the keys inside on the first night. When I called for assistance, the manager was dismissive, blamed me, and told me to call a locksmith myself. I had no choice but to pay $400 out of pocket. I was promised reimbursement. It never happened. In January 2026, the vehicle was back yet again — this time for a blown third-gear clutch pack. The transmission had to be rebuilt after already being replaced. That is a major failure and raises serious concerns about the quality of the previous repair. Over the course of three major service visits, I experienced: • Repeated mechanical failures • Months without my vehicle • Improper reassembly • Unsafe and poorly maintained loaner vehicles • Broken reimbursement promises • Consistently poor communication I had to chase updates. Calls and emails went unanswered. There has been zero accountability. At this point, I have lost all confidence in this service department. I would strongly caution anyone considering bringing their vehicle here. More