Merrick Dodge Chrysler Jeep Ram

Excellent dealership I have bought a few vehicles from Bryan so far. Everytime he has gone above what is expected. As long as he is there I will continue to lease my vehic I have bought a few vehicles from Bryan so far. Everytime he has gone above what is expected. As long as he is there I will continue to lease my vehicles through him. The dealership as a whole has been good to deal with. Highly recommend them. More

Horrendous Service dept and policies So my 2017 Durango started bucking, shaking as check engine light came on about 6 months ago and under 20k miles on the car. When I called to bring it So my 2017 Durango started bucking, shaking as check engine light came on about 6 months ago and under 20k miles on the car. When I called to bring it in, I was told they were backed up and even with an emergency appt prob couldn’t get it diagnosed until Monday of the following week. I was then given appointment options 3 weeks out! Plus no loaner available for the next two months. The tone I was met with was rude, condescending and very impersonal. Fast forward to today... same problem occurred while driving with my young boys. When I called albeit with a frustrated tone, probably bc I knew what they would say, I was met by Nancy and then Angela and their nasty, condescending, rude and unprofessional mouths. Shocker they said they had no loaners again until the end of May. First of all when a relatively new car is coming in for serious problems, the first words out of either of their ignorant mouths should be “I’m so sorry you are experiencing this problem again”. What happened to the customer is always right and should be treated as such, even if they are frustrated! Maybe if you had loaner cars available when your new cars need to be serviced, you wouldn’t have this problem. I was directed to call Chrysler corporate, and was delightfully greeted with Yvonne. She was kind, patient, understanding and helpful. She immediately called the service dept on my behalf and had the same reaction with Angela. I filed a complaint as did Chrysler. Do yourself a favor and don’t but your car there or have it serviced there. Never again! Horrible customer service and timeliness. More

Awesome Loved Wayne this is the second time he sold a Jeep Wrangler to us. Will send friends and family his way next time. He was patient helpfully and realis Loved Wayne this is the second time he sold a Jeep Wrangler to us. Will send friends and family his way next time. He was patient helpfully and realistic More

Great Customer Service! Josh Levin is the reason we bought a Wrangler Rubicon last year and leased a RAM 1500 Limited this year. Great experience then and now! Josh Levin is the reason we bought a Wrangler Rubicon last year and leased a RAM 1500 Limited this year. Great experience then and now! More

Honest Dealing with Bob Carlow over the years and just bought my 4th car from them. Very easy to deal with and does the right thing. John Mcevoy was great as Dealing with Bob Carlow over the years and just bought my 4th car from them. Very easy to deal with and does the right thing. John Mcevoy was great as well More

Pete did a wonderful job came up with a car to fit just what Pete did a great job came up with a car just what my wife was looking for very nice gentleman I would recommend him to everyone Pete did a great job came up with a car just what my wife was looking for very nice gentleman I would recommend him to everyone More

Professional and nice dealership Great experience with new Jeep Grand Cherokee and staff is helpful quick deal and my son live the GRand Cherokee Jeep white color and black interior Great experience with new Jeep Grand Cherokee and staff is helpful quick deal and my son live the GRand Cherokee Jeep white color and black interior More

Excellent Geof is always more than willing to help you get into the car you want. We have been dealing with him since 2006 & never step foot into another dealer Geof is always more than willing to help you get into the car you want. We have been dealing with him since 2006 & never step foot into another dealership. More

Leased a new Jeep compass Everyone was very helpful. John took his time explaining all details and sending papers to the insurance company. When first arriving I automatically Everyone was very helpful. John took his time explaining all details and sending papers to the insurance company. When first arriving I automatically was able to test drive exactly what I wanted and loved it and all packages offered were explained. Overall a wonderful experience More

It was a really good experience They really make buying or leasing a car or truck a really good experience. I would recommend this dealership to people. I look forward to working w They really make buying or leasing a car or truck a really good experience. I would recommend this dealership to people. I look forward to working with them in the future. More