Merrick Dodge Chrysler Jeep Ram

Ended well My experience started with me buying a 2019 Durango and only having it for an hour. I had to return the vehicle because the radio was faulty but more My experience started with me buying a 2019 Durango and only having it for an hour. I had to return the vehicle because the radio was faulty but more importantly the headlights didn’t work. The parts needed were VIN specific and they didn’t know how long it would take to get them. After a week of driving a loaner car I was losing faith. But then Josh stepped up and worked a miracle. He got an approval to get me an upgraded model with many more bells and whistles in the color I wanted for the same monthly payment . He even reimbursed me for the gas I pd for driving the loaner. Josh was awesome and I love my new Durango! More

AVOID DEALERSHIP!!! Horrible experience. My entire car deal was done through text message with a saleswoman. She originally advised the dealers fee of $ 322 would be wa Horrible experience. My entire car deal was done through text message with a saleswoman. She originally advised the dealers fee of $ 322 would be waived however a day after we agreed upon a price and the terms, she said she would not be able to waive the fee. Next, she told me that as long as she had my completed Credit App before Friday, November 30th, it would be no problem for me to pick up the car on Saturday December 1st. The manager refused to honor our November deal since he didn’t have a buyers agreement or deposit from me (I was never asked to provide a deposit or any documents other than the credit app). Last, my saleswoman took it upon herself to cancel my car when I asked about a disposition fee from my previous lease. When I told her I needed to know about this fee she assumed I didn’t want the car and texted me “no worries we’ll cancel it”. (2) minutes later I wrote back that I was fine proceeding and I just needed to know about that fee. She claims that her phone died and she didn’t see my message until after she left. When I arrived at the dealership to pick up my car, the manager refused to honor his deal due to the saleswoman’s claim that I wanted to cancel the car. He also refused to look at the messages on my phone although I have everything stated above in writing, proof that I never told her to cancel the car and the time stamp on the messages which proves I responded to her only (2) minutes later. My horrible experience is well documented and I strongly suggest everyone avoids this dealership. Thankfully, I got a great deal on the car I wanted at another dealership the same day. More

First time Ram owner and definitely not my last time! Had an excellent experience with the deal of my new Ram, now had first service done on it and definitely will not be my last! Great dealership and wil Had an excellent experience with the deal of my new Ram, now had first service done on it and definitely will not be my last! Great dealership and will recommand them to anyone interested in a dodge, jeep and ram !!! Thank you, Giuseppe Bastone More

Accepted towed vehicle I’m very grateful to Merrick Dodge/Jeep for accepting my Liberty last minute via tow truck when no other dealership would. My vehicle coverage mandate I’m very grateful to Merrick Dodge/Jeep for accepting my Liberty last minute via tow truck when no other dealership would. My vehicle coverage mandated it be towed & serviced by Jeep for the warrenty. Not only did they take my vehicle in for service, they repaired it quickly & it was ready for pick up the next day. Thank you!! More

Excellent truck buying Experience First off my salesman Roy Dobkowski helped me thoroughly from ordering my truck from the factory to keeping me updated to its progress. Upon deliver First off my salesman Roy Dobkowski helped me thoroughly from ordering my truck from the factory to keeping me updated to its progress. Upon delivery the process was smooth the finance was done without any hassle . And Roy spent about an Hour going over the features in my new ram 1500 longhorn. I definitely would recommend this Dealership and my salesman. More

Quick and Painless This was my first time buying an SUV instead of a car and Bryan truly put me at ease. He was very knowledgeable, personalable and made me excited for This was my first time buying an SUV instead of a car and Bryan truly put me at ease. He was very knowledgeable, personalable and made me excited for my purchase. I needed more space but wasn’t willing to veer away from a manual transmission. Bryan found me the perfect Jeep and really explained my options financing wise. I would highly recommend working with him and this dealership, I know I will definitely be returning in the future. More

Bryan is amazing Been doing business with Bryan and Merrick Dodge for years. Just took delivery on two cars, one for work and one for personal use. Cannot say enough a Been doing business with Bryan and Merrick Dodge for years. Just took delivery on two cars, one for work and one for personal use. Cannot say enough about this dealership and how they do business. The easiest, most efficient and most pleasant buying experience each and every time. You cannot go wrong here. And as I said, Bryan is the ultimate sales professional. More

Excellent sales person. Excellent vehicle Met with Roy in sales gave him an idea what I was looking for. Went to his inventory book and came out with exactly what I wanted. After credit check Met with Roy in sales gave him an idea what I was looking for. Went to his inventory book and came out with exactly what I wanted. After credit check next day we agreed on lease terms. Done deal. Perfect. No pain More

Very good experience. Walked in and told Josh what we were looking for.. he was factual and to the point and knew what he was talking about. We bought the car on the second Walked in and told Josh what we were looking for.. he was factual and to the point and knew what he was talking about. We bought the car on the second visit. Upon delivery, had a slight issue with a missing floor mat but Josh was on top of it and ordered it for us and we are waiting for it to come in! Would recommend. More

Excellent service I was looking for a ram and shopped many dealers. I came to Merrick dodge and was approached by josh. He was very straight forward with price and ma I was looking for a ram and shopped many dealers. I came to Merrick dodge and was approached by josh. He was very straight forward with price and made the whole process easy. Thanks josh! More