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Merrick Dodge Chrysler Jeep Ram
Wantagh, NY
209 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 209 reviews
May 25, 2023
I purchased a lifetime warranty on my 2012 Ram 1500 from Merrick Dodge . I called in February for a appointment for a leaking brake line, was not able to get on until March 7th. I dropped off vehicle at 8am Merrick Dodge . I called in February for a appointment for a leaking brake line, was not able to get on until March 7th. I dropped off vehicle at 8am on that date . On march 24th they finally authorized repairs. I was then told that parts would not be in until May 8th. I called on 5/11 and was told that it would be ready that week. I called on Friday the 13th and was told it would be ready sometime on Monday the 15th. I called Monday afternoon and left a message no one returned my call. I called on Tuesday the 16th and was now told that it would be done no later then Wednesday the 17th , I called on the 17th and was told that they were waiting for a part and had no idea when it would be done. My vehicle has been at Merrick Dodge for almost a month and I am no closer to getting it back then when when I dropped it off on March 7th. looking over other warranty work done there they have had my truck sitting and waiting for repairs for over a MONTH. Merrick Dodge dealership has got to be one of the worst in New York. How they stay in business is beyond me . AVOID IT. . More
by Backwoods3a
Employees Worked With
Bill Ballan, Robert Carlow, Dan Maselli, Bill Davolio
Helpful May 25, 2023
Life time warranty ,two weeks to get a appointment. for brake line leak ,3 weeks before they approved work ,over two weeks to get the part in, I called on May 11th was told it would be ready that week. for brake line leak ,3 weeks before they approved work ,over two weeks to get the part in, I called on May 11th was told it would be ready that week. Heard nothing from them so I called on the 13th was told it would definitely be ready sometime on Monday the 15th. I called on the 15th and left a message no one returned call. I called on the 16th. and was told the 17th. called on the 17th. and told they were waiting for a part and don't know when it would be done. I filed a complaint with the B.B.B. on the 19th and on the 22th a manager called to state he is personally handling this the truck would be ready Tuesday the 22th never heard from him again called on the 23th told tomorrow. Called on the 24th told tomorrow today is Thursday the 25th called around 12:30 told they are test driving it and would call me in less they a hour. It is now 2:35 still no word. Vehicle has been there for almost 3 months and I have no idea when I will get back. This must be one of the worst dealerships in the state! More
by Backwoods3a
Employees Worked With
Bill Ballan, Robert Carlow, Darren Diflorio, Richard Pagliaro, Dan Maselli, Bill Davolio
March 29, 2023
saw a 2021 altima online-- so I inquired . Had a salesperson call me back to tell me that the online price was a mistake , and it was actually $2000 higher- Oh, and there was a $1000 prep fee Had a salesperson call me back to tell me that the online price was a mistake , and it was actually $2000 higher- Oh, and there was a $1000 prep fee ?? so looking at a $3000 price difference ??? DO NOT WASTE YOUR TIME HERE.... These car dealerships are such xxxxxxxx ... Whatever happened to posting a price and that is the price ???? More
by davidmcc69
Employees Worked With
Robert Carlow
March 16, 2023
I have bought at least 4 jeeps from Michael Vassas. The experiences were wonderful, as is he. He kept me well informed every step of the way. I am very particular and he exceeded all my expecta The experiences were wonderful, as is he. He kept me well informed every step of the way. I am very particular and he exceeded all my expectations. He will go above and beyond for his customers. I HIGHLY recommend this dealership and especially their wonderful salesman MICHAEL VASSAS. Don't hesitate go today!!! Request Michael and you will agree, this is the place to buy a car. Was so easy, fast and efficient. More
by Lydia
Employees Worked With
Bill Ballan, Robert Carlow, Darren Diflorio, Richard Pagliaro, Dan Maselli, Gabriela Duncan, Scott Froehlich, Bill Davolio
September 30, 2022
Horrible staff. Found out that I would have had to pay an extra 1,500.00 at signing because they told me I had incentives as return customer. When I went to other de Found out that I would have had to pay an extra 1,500.00 at signing because they told me I had incentives as return customer. When I went to other dealer they were furious, and the nice salesman Wayne turned into an angry, hostile person. Greg the credit Manager gave me a totally hard time reversing the credits so I could get them for another dealer. Said he couldn’t do it, which was false as I called the help hotline. One click of the mouse and it was done. When it came time to credit my deposit he made me wait. Lots of whispering and dirty looks. This place is horrible! Never go there! More
by Kdunn
Employees Worked With
Wayne, sales. Greg finance
September 17, 2022
I wish I had read reviews first but since the car was sixth from dealership I didn’t think necessary No due deligence on financial misleading and no respect of customer I feel that they rolled over me be sixth from dealership I didn’t think necessary No due deligence on financial misleading and no respect of customer I feel that they rolled over me because I am a senior citizen I wish I had gone elsewhere. The BBB interested in my complaint. More
by carolanne1380
Employees Worked With
Leonardo. Finance??, Bill Ballan
August 13, 2022
Biggest mistake was getting my jeep from this dealership. Even under new management biggest scam of a place. They don’t honor there warranty’s and you end up spending thousands more then you should have too. Even under new management biggest scam of a place. They don’t honor there warranty’s and you end up spending thousands more then you should have too. They don’t fox cars correctly so more damage is done to your car. Now I have to spend more getting my car inspected elsewhere and using another code reader. I left the dealership. right after inspection to my jeep breaking down after it left the dealership. They tweak things. For the safety of you and your family do not go here. This place deserves to be shut down. More
by Jeepdriver0001
Employees Worked With
Bill Davolio
July 16, 2022
Warning To All. Sales experience was great, I bought a brand new jeep wrangler from them. Within 3 mos the car was back in the shop for roof leaking. Has been in Sales experience was great, I bought a brand new jeep wrangler from them. Within 3 mos the car was back in the shop for roof leaking. Has been in back in for the same issue 7 Times xxx. Every time they claim it is fixed completely. My last visit on June 20th, 2022 for the same issue resulted in lost car parts. As soon as I drove my car home I noticed the front carpet and rubber plugs on on both sides (driver and passenger) sides missing. I called my Service Advisor Thomas B. right away. Left message and didn't hear back. Next day I called Service Manger Megan B. Same thing left massage and didn't hear back. Next Day called Megan's Manger Bill, left message. Finally 5 days after, Megan B called me back, said will get back to me ASAP. It is almost a month since my car was serviced and I am still missing my parts. Service Dept Very Sub Par!!!. Still waiting for General Manger and/or Owner to call me. Jeremiah Sullivan More
by sulliv8
Employees Worked With
Bill Davolio
