Merrick Dodge Chrysler Jeep Ram

service So I needed to make an appointment to have my car serviced and because I didn't buy my car there they would not take my car. They said we have to many So I needed to make an appointment to have my car serviced and because I didn't buy my car there they would not take my car. They said we have to many customers.. regardless of I bought it in Canada dodge is dodge. I'm going further with this. More

The Right Price and an Easy Process! Bottom line.....if you are looking for a Jeep, Chrysler, or Dodge vehicle, call Merrick and speak with Bryan Busuttil. We turn cars over often at my Bottom line.....if you are looking for a Jeep, Chrysler, or Dodge vehicle, call Merrick and speak with Bryan Busuttil. We turn cars over often at my house and we've been leasing cars since 1993 so I know what I'm doing and might be viewed by some as NOT the optimal customer!! After inquiring at several dealerships closer to where I live about a sign and drive lease on a 2015 Grand Cherokee with navigation and a sunroof and getting the complete run around, typical mysteriously changing price quotes, etc. I called Merrick and they put Bryan on the phone. He listened and more importantly, actually heard me. He quoted me over the phone and it was the number I was looking for, which incidentally the other dealers were saying could not be done! I went in to see Bryan the following day and was in and out in a half hour with the same exact deal... signed! Picked the car up last night...again in and out in a half hour! They had a large selection and Bryan new his cars, was very professional, up front, helpful and sincere. Additionally, their Finance Manager Carolyn was also great. Communicated with me when she said she would, presented me after market options like a Wear and Tear policy, etc. but without the hard sell, and got everything done quickly and efficiently with next to zero work on my part! Bryan and Merrick are the folks you need to work with if looking for a Jeep, Chrysler or Doge vehicle......and coming from me....that speaks volumes!!! (just ask my wife!!) More

Start to finish, outstanding When I knew what car I wanted, I walked in to Merrick Dodge and was greeted by the GM, Bob. I told him what I was looking for. At this point he sat do When I knew what car I wanted, I walked in to Merrick Dodge and was greeted by the GM, Bob. I told him what I was looking for. At this point he sat down with and we built the car for order. He walked me step by step, reviewing with me the options I chose. When my car was delivered it was exactly what I wanted. This was by far the easiest car buying process I have ever been through. The staff I dealt with was great and informative. At no point did I ever feel pressured by sales tactics. They made sure that every discount available was given. I would highly recommend anyone buying or leasing a vehicle to make it your first stop. Odds are it will be your last. More

unfriendly Unfriendly staff the salesman looked annoyed that he help me, he was too busy on his smartphone. I told him I was interested in a wrangler I saw on th Unfriendly staff the salesman looked annoyed that he help me, he was too busy on his smartphone. I told him I was interested in a wrangler I saw on their website, he told me that that car was in their lot and had to be brought over to be shown. We agreed that I will call him in the morning so I can see the Jeep I called him back and i can hear in his tone of voice he didnt want to be bothered with me. They never got back to me, so I took my business to Huntington jeep in commack. More

BAd attitudes and very unprofessional !!!!!! Called for service and got nothing but a bad attitude on the phone. To make matters worse I was told that they are taking service appointments for "TH Called for service and got nothing but a bad attitude on the phone. To make matters worse I was told that they are taking service appointments for "THREE" weeks down the road to even look at the vehicle. Service guy Mike on the phone was all ready trying to get out of warranty work by asking questions like "Well, did we ever work on the car before?" and " Who did your last oil change?" all while having a xxxx poor attitude. How can this place even stay in business. I called back to be nice and at least let Management know of my experience but was left on hold for 15 minutes for the General Manager. Never did the receptionist come back on the line to make sure the call was transferred! Stay Away, well unless you are a glutton for punishment. More

WORST CUSTOMER SERVICE EXPERIENCE EVER !!! I wanted to buy a new Ram Trcuk from here, I Emailed GINA DEPASQUALE for additional information but she totally blew me off never responding to severa I wanted to buy a new Ram Trcuk from here, I Emailed GINA DEPASQUALE for additional information but she totally blew me off never responding to several of my emails and phone calls. Certainly not someone i would want dealing with my potential customers. I am sure i am not the first person she has done this to. Called sales manager, he didnt see to care either. This woman should not be in this business, WORST CUSTOMER SERVICE EVER ! They lost a sale because of her. HEY MERRICK...FYI... CUSTOMER SERVICE IS EVERYTHING....FIRST IMPRESSIONS LASTING IMPRESSIONS. More

Ripped off. Never received parts for purchased soft top. I bought a brand new 2014 Jeep Wrangler from this establishment last year. With it I paid for a soft top to come in addition to the hard top. I I bought a brand new 2014 Jeep Wrangler from this establishment last year. With it I paid for a soft top to come in addition to the hard top. I did not need to use the soft top until about a month after purchasing the vehicle. I went though the trouble of taking off the hard top and then as I went to install the soft top I realize I was never given any of the hardware needed to complete the switch to the soft top: no windows, door channels, screws, etc. When I called the salesman who I purchased the car from, Bob, he essentially called me a liar saying that the hardware was in the car when I purchased it and he finds it suspicious that I am bringing it to his attention a month later. This is nothing but poor salesmanship. How was I supposed to know that I was missing the parts, this was my very first Jeep Wrangler purchase ever. Needless to say he would not give me the missing parts and said the best they could do is look around to see if they had any parts and then charge me for the hardware. The frustrating part is that I already paid for this when I spent 40K+ on the Wrangler to begin with! This experience has really put me off to dealing with these folks. It is a shame because I am in the market to buy a second new car and really enjoy the Jeep brand. Given how I feel ripped off by dealing with Merrick Dodge Chrysler Jeep Ram, I don't think I will be purchasing anything from these crooks in the future. Such a shame to lose repeat business by refusing to make the customer whole! More

2015 Grand Cherokee Altitude We were recommended to this dealership and we were not sorry. My granddaughter wanted White which they didn't have and would be hard to come by but G We were recommended to this dealership and we were not sorry. My granddaughter wanted White which they didn't have and would be hard to come by but Geoffrey promised and kept his word. We were there on a Saturday and she drove the car out on Wednesday. I would wholeheartedly recommend this dealership. It was a pleasant experience and I know we will be back. Thank you Geoffrey and Gabrielle. Amanda is in seventh heaven. More

Horrible dealership Horrible customer service ... My brand new car is having some transmission issues and they are giving me a run around and not handling the issues . Horrible customer service ... My brand new car is having some transmission issues and they are giving me a run around and not handling the issues . More

BEYOND DISAPPOINTING! I've purchased many new vehicles over the years, but I've never been so disappointed by a dealership!!! I pre-ordered a 2014 Jeep Cherokee. I was to I've purchased many new vehicles over the years, but I've never been so disappointed by a dealership!!! I pre-ordered a 2014 Jeep Cherokee. I was told the wireless telephone charging adapter option that fit in the front console, and cost approx. $50-75, would work with any phone, and, specifically the iPhone I inquired about (an iPhone 5), so I added it, thinking it was a great idea. (The saleswoman seemed knowable about the offerings, so I believed her) After accepting delivery, I could not get it to charge. Multiple calls and visits to the dealership (including to the saleswoman and service department) produced no answers -- THEY WERE CLUELESS and each person passed me off to call back to speak with someone else, and, even worse for a dealer touting their 'customer service satisfaction,' -- suggested I call Chrysler myself!f Disgusted, I finally did call Chrsyler, only to learn that I needed to purchase a stand-alone, Qi adapter from somewhere online. When I once again called my saleswoman, explained that I would not have purchased it had I known in advance, and asked if they would remove it and refund my purchase, I was basically told 'too bad.' I was not offered any restitution...not so much as an oil change or even a cheap keychain--worst customer service experience I've ever encountered. Another $50 later, I was able to use the adapter I was promised would work seemlessly. For anyone considering it...buy a Mophie instead. Additionally, I have NEVER received so much as one courtesy call or reminder for oil changes (or coupons which all other dealerships I've dealt with are still sending) or alerts for recalls, such as the new one for airbags! Needless to say, I will NEVER purchase, or recommend, Merrick Dodge Chrysler Jeep to anyone, and if you're looking to purchase I suggest you run fast and look elsewhere! (On the other hand, I do absolutely recommend Westbury Jeep and Port Jefferson Jeep -- their service departments are prompt, courteous, and provide a great customer experience.) Again, STEAR CLEAR OF MERRICK DODGE CHRYSLER JEEP unless you thrive on disappointment.. More