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Merrick Dodge Chrysler Jeep Ram
Wantagh, NY
210 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 210 reviews
July 16, 2022
Warning To All. Sales experience was great, I bought a brand new jeep wrangler from them. Within 3 mos the car was back in the shop for roof leaking. Has been in Sales experience was great, I bought a brand new jeep wrangler from them. Within 3 mos the car was back in the shop for roof leaking. Has been in back in for the same issue 7 Times xxx. Every time they claim it is fixed completely. My last visit on June 20th, 2022 for the same issue resulted in lost car parts. As soon as I drove my car home I noticed the front carpet and rubber plugs on on both sides (driver and passenger) sides missing. I called my Service Advisor Thomas B. right away. Left message and didn't hear back. Next day I called Service Manger Megan B. Same thing left massage and didn't hear back. Next Day called Megan's Manger Bill, left message. Finally 5 days after, Megan B called me back, said will get back to me ASAP. It is almost a month since my car was serviced and I am still missing my parts. Service Dept Very Sub Par!!!. Still waiting for General Manger and/or Owner to call me. Jeremiah Sullivan More
by sulliv8
Employees Worked With
Bill Davolio
Helpful June 21, 2022
Great customer experience bought a Jeep wrangler Alfredo Deida was the best. He was patient and kind. Took his time to guide me and my wife through a variety of selections that fit our budget. Alfredo have Deida was the best. He was patient and kind. Took his time to guide me and my wife through a variety of selections that fit our budget. Alfredo have a great walk through of the vehicle with all its features and benefits which made the buying process seamless. Thank You Alfredo More
by Villacisa
Employees Worked With
Alfredo Deida
May 22, 2022
My experience with Alfredo Deida was amazing, go to salesman! Thank you! Recommend highly he went out of his way, very informative and attentive to my request..smooth transition! salesman! Thank you! Recommend highly he went out of his way, very informative and attentive to my request..smooth transition! More
by MarilynT
Employees Worked With
Alfredo Deida
May 09, 2022
I wish there was an option for zero stars. My car has less than 12,000 miles on it and has had more issues since I leased it (brand new) in December 2020 than every car I've had in my life com My car has less than 12,000 miles on it and has had more issues since I leased it (brand new) in December 2020 than every car I've had in my life combined. They are so so unhelpful, unresponsive, and are very shady. They charged me $623 car repairs (claimed I hit a pothole or the rim was hit which didn't happen) while under warranty along with $9 for gas the employee used while driving it around to figure out what was wrong with it. Everyone that works there is so rude and could care less. My ac isn't working this year (under 12k miles) and was told I need to pay $250 CASH ONLY to run a diagnostic test to figure out what's wrong and this amount won't go toward my total. The worst decision I ever made. This car is so unsafe and I avoid driving my 10 month old grandson in it because of that. More
by Cavutoc2
Employees Worked With
Bill Davolio
April 23, 2022
No one calls you back, my vehicle has been there over 30 days, no customer service, my service advisor has no or very limited knowledge of customer service or technical info. The worst is no return calls, days, no customer service, my service advisor has no or very limited knowledge of customer service or technical info. The worst is no return calls, no update, out of a vehicle for over a month. GM doesn't even call you after leaving message. This why , i will contact Corporate office, owner, news media, whomever to get this dealerships attention so that you cannot treat customers in this manner!!!!! More
by 4God&Country
Employees Worked With
JORDAN STARGOT
November 18, 2021
Beware do not return your lease to Merrick . They emailed and mailed me all types of promises all summer and fall to turn my lease into them for cash during this vehicle shortage . They took my veh emailed and mailed me all types of promises all summer and fall to turn my lease into them for cash during this vehicle shortage . They took my vehicle and never gave me a penny for it ! Bill Ballan General Manager is a CROOK ! Stay Away More
by Skippsarno
Employees Worked With
Bill Ballan, Richard Pagliaro
August 17, 2021
Buying my leased compass was such a problem with Fusion! I called Scott Froehlich and he took over. He’s kept me informed throughout the whole ordeal. Not only was he competent he was very enjoyable to work I called Scott Froehlich and he took over. He’s kept me informed throughout the whole ordeal. Not only was he competent he was very enjoyable to work with. Great sense of humor & kindness throughout this ordeal. He was the business manager I used during the lease purchase and I highly recommended him then! Thank you again Scott! More
by susanvitiello
Employees Worked With
Scott Froehlich
July 07, 2021
The worst experience I have ever had with any Jeep dealer. The worst customer service I’ve ever experienced. My husband leased a Jeep mid May and paid extra to have factory leather seats installed ins dealer. The worst customer service I’ve ever experienced. My husband leased a Jeep mid May and paid extra to have factory leather seats installed instead of the cloth it came with. It is now July and this still has not been resolved. I call the dealership every week and I get told someone will call me back but of course no one ever does. The last time I called I was so called transferred to Scott and James but was hung up on both times. I called and spoke to a manager who said I will get a call back and I am still waiting. I always use the Jeep in Hempstead for myself and have never had any issues. The only reason we came to this one is because Hempstead didn’t have the exact Jeep we wanted and this one did. We really regret our decision in coming here. More
by Jmarine
Employees Worked With
James, Scott Froehlich
June 04, 2021
Typical bait and switch xxxxxxxx. The reason Carvana will be the way you buy your next car. Family owned business sold to the greedy corporate type be the way you buy your next car. Family owned business sold to the greedy corporate type More
by wburn65
Employees Worked With
Sales
