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Merrick Dodge Chrysler Jeep Ram
Wantagh, NY
210 Reviews
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Showing 210 reviews
April 16, 2021
This is the worst experience I have ever had at a dealership. Had an appointment to drop my car off for a recall. It was chaos when I arrived and I did not have a good feeling. They tell me they w dealership. Had an appointment to drop my car off for a recall. It was chaos when I arrived and I did not have a good feeling. They tell me they will call me when it's ready. No one calls me. I called late in the afternoon and am told that no one has worked on my car. I ask, why would give me an appointment if you're too busy to take the car. I could have brought it in the next day. I was then promised the car would be done the following day. The next day, after waiting all morning, I start calling to check on when my car will be ready. I'm told my advisor had a "family emergency" and was not it. They will reassign to another advisor and call me back. No one calls me back. After about 5 telephone calls and a call to Dodge Corporate office, finally I get a new advisor. He tells me they were unusually busy that day and will start work on the car but I can't pick it up that day because it won't be finished until after hours. He promises it will be ready the next day. Day 3 comes, no one calls me. I call and am told it is ready. When I go to pick it up, they can't find my paperwork. Unbelievable. I finally get the car and when I look at the paperwork, the time actually spent on the car by the mechanic was about 20 minutes total. They worked on it from 17:31 to 17:50 on day 2. This means it was finished at 4:50 on day 2, but I still was not allowed to pick it up. I will never buy another vehicle from this dealership and certainly would never go there for service again. On top of it all, one of the "valets" was blatantly walking around completely maskless throughout the showroom, talking to people, and no one is saying anything. Everyone else did have their masks on. More
by lisaavmn
Employees Worked With
Bill Ballan, Robert Carlow, Darren Diflorio, Richard Pagliaro, Dan Maselli, Gabriela Duncan, Scott Froehlich, Bill Davolio
Helpful January 14, 2021
Holy crap the horror show at this place is ridiculous. STAY AWAY AT ALL COSTS AND MAKE THE TRIP EAST. I leased a 2020 Jeep Grand Cherokee Limited and Wayne helped me. The truck had a defect from the plant STAY AWAY AT ALL COSTS AND MAKE THE TRIP EAST. I leased a 2020 Jeep Grand Cherokee Limited and Wayne helped me. The truck had a defect from the plant with the rear hatch / trunk. It was installed crooked. I had to bring the truck back to the dealership 3 times. It was never fixed properly to the point where the dashboard clearly indicated the trunk needed to be closed. After I picked up the truck after the 3rd time there was an obvious stain of compound from the body shop on the driver's seat. The truck at this point had less than 1000 miles. When I brought the stain to their attention - the blamed it on a denim stain from my jeans (black leather seats!!). They declined to service the vehicle and essentially told me to kick rocks. I attempted to reach out to the owner directly and that was a waste of time. After being escalated to Jeep/Chrysler corporate - they advised me that this dealership has this reputation and to go to a nearby Jeep dealership to get a second opinion. I brought truck to Security Dodge and worked directly with their warranty department (Dylan). He reached out to Jeep corporate and helped get my seat replaced, and trunk aligned PERFECTLY. STAY AWAY FROM MERRICK DODGE. This place is a joke. I am now getting my truck serviced (oil changes, tire rotations, etc.) at Security Dodge as I don't want to waste ANY TIME at Merrick Dodge. Thanks for making this experience terrible for me. More
by mldilorenzo923
Employees Worked With
Dylan
January 03, 2021
Wayne from Merrick Dodge hooked me up. Having been through the car purchase process before, I wasn't terribly excited about getting a new one. That was until I went to Merrick and met Wayne. He got through the car purchase process before, I wasn't terribly excited about getting a new one. That was until I went to Merrick and met Wayne. He got me into the exact Ram 1500 I was looking for. It was almost too good to be true...and I say this, because **other** dealerships really will say anything to get a sale...With Merrick, I actually got straight up honesty. They won my business and I will be back for more. Cannot believe how smooth of a transaction this was. Not to mention, Wayne stayed extra late to get the deal done. I traded my Jeep in, transferred all possessions to my new truck and was out of there in a matter of 1hr. I got a great deal. Financing was painless. Thank you for making my life easier!! More
by OldCove
Employees Worked With
Cathy
October 20, 2020
This dealership is the absolute worst avoid at all costs, my car has been at this dealership for over a month now. The car has not been worked on at all since it’s been there, each week they have a new story my car has been at this dealership for over a month now. The car has not been worked on at all since it’s been there, each week they have a new story that completely contradicts the story of the previous week, absolutely incompetent, rude , unaccomidating. My car is brand new and under warranty so I get the luxury of making payments on the car while it sits their indefinitely, there rental coverage is horrible it takes them 2 days to set up, because when your car brakes you need a rental 2 days later insane, horrible experience don’t buy Jeep, don’t buy warranty certainly never buy from Merrick, and if your current Jeep does break down pay out of pocket to tow it somewhere else it’s worth every cent to avoid this dealership. More
by Peterjezagui
Employees Worked With
Heidi service manager Megan consultant
August 31, 2020
AVOID AT ALL COSTS!!!!!! I have purchased 5 vehicles from the dealership. Long story short, a tree fell on my car while waiting for a recall. On a Friday morning they call saying the car is ready, on my driv the dealership. Long story short, a tree fell on my car while waiting for a recall. On a Friday morning they call saying the car is ready, on my drive home I notice my vehicle has a new windshield, so I pull over notice there is a dent in my roof. I go back to the dealer they said a tree fell on my car and thought they fixed it. THE NEW SERVICE MANAGER TRIED TO COVER IT UP AND GIVE ME BACK MY CAR THAT WAS DAMGED IN THIER POSSESSION. A tree falling on my car is not their fault but not telling me is. I expected more from the people at the dealership, but needless to say from the management down just a bunch of xxxxxxxx. More
by fowardflip
Employees Worked With
SAL, new service manager, who ever in the ownership decided it was a good idea to hide this from me, donna.
August 31, 2020
In the past I have leased and finance two vehicles respectively from this dealership. I have never had issues with the salesmen that I have dealt with. This review rating is for the service and parts respectively from this dealership. I have never had issues with the salesmen that I have dealt with. This review rating is for the service and parts departments. They are laid back people who simply don't give a xxxx about customers. In the past when I would need an oil change or tire rotation I would have to make an appointment and wait at least 2 weeks. I used to be so frustrated and annoyed! And this was with the same cars I leased and financed from them. Fast forward to Monday, August 10th. I took my 2015 dodge challenger to service. A technician drove it and determined that it needed a drive shaft. The drive shaft was ordered that day and I was told that I had to wait 2 weeks. My frustration level increased immediately! After almost 2 weeks I called and checked on the status of the drive shaft. Someone in parts told me it will arrive on Thursday, August 27th. When I checked again on Monday, August 24th, I was told by someone in parts that it will not be in until September 2nd! Are you kidding me!!! I am waiting now about 3 weeks for an AMERICAN part for an AMERICAN car in AMERICA in 2020!!!!! I decided to involve chrysler corporate, but that was totally useless. I don't know what's the point of dealing with corporate in these matters!!! I decided to take my car to a drive shaft shop who will do the work much sooner and for much cheaper!!!! Except for sales, don't deal with service or parts. They are incompetent, mediocre folks who are too laid back and couldn't care less how long you have to wait to get satisfaction with your vehicle!!!! Three weeks for a part!!!! This must be 1950 or some xxxx!!!!! More
by DMac
Employees Worked With
I don't know.
August 12, 2020
I have leased 3 vehicles consecutively from Mike V. at Merrick Dodge. Unfortunately, the last experience showed me what a liar and xxxx of a salesman he is. We made a deal to turn in my Ram early and get Merrick Dodge. Unfortunately, the last experience showed me what a liar and xxxx of a salesman he is. We made a deal to turn in my Ram early and get into a Jeep. Mike agreed to pay the final payment and dispo fee to make the deal happen. About three months later I got a certified letter from lease company because it was never paid. After, chasing Mike and the manager around for a month they assured me they paid the bill. A year later when getting ready to close on my house the mortgage company informed me that the bill was never paid and I had a hit on my credit. It was at this point that Mike really started with the crazy lies - "the files in the attic", "the boss is sick", "I have it on my desk first thing tomorrow" after three weeks I went into the dealership where Mike lied to the owner and said it was never agreed too. Luckily for me I had the screen shots of every text back and forth where he assured immediate it would be paid in full. Long story More
by Anthonyc
Employees Worked With
Mike Vasaas
July 30, 2020
Dishonest MERRICK DODGE bunch of dishonest people. Especially Alfredo in used cars professional liar along with his boss Joe... My family has bought 5 vehic MERRICK DODGE bunch of dishonest people. Especially Alfredo in used cars professional liar along with his boss Joe... My family has bought 5 vehicles from you in the past year and you disrespectful bullxxxxters cant do what you promised... my ram had problems from day one with the back up grids they said no problem we will take care of it. 6 months and they still havent done anything not to mention it was suppose to be certified but the front end shakes violently at highway speeds but alfrado said they didmt have time to check it so we had to travel with the front end shaking. i called again yesterday alfrado again said he would get right back to me... 2 days later nothing... i am totally disgusted... No ones word means anything anymore... and we actually had traveled from upstate to buy another car from these con artist... More
by MADDOG59
Employees Worked With
Alfrado andJoe
July 23, 2020
As a long time jeep owner I must say Rich at merrick Jeep has hands down given me the best experience from start to finish! I was a loyal customer of westbury Jeep, went in to purchase my 5th car and was rud has hands down given me the best experience from start to finish! I was a loyal customer of westbury Jeep, went in to purchase my 5th car and was rudely turned away by their “receptionist.” Walked into merrick Jeep at 5:30 on a Friday night and within two minutes I was in Rich’s office. He treated us kindly, efficiently, Genuinely, and we made a friend! Was in and out in 30 minutes and got exactly what I wanted and exactly what I asked for! Picked up my amazing 2020 jeep grand limited on Monday afternoon! Seamless process. Gabriella was efficient with all of my financials and paperwork, rich was ready and waiting and Tom saved me a bunch of money on my car insurance! Thank you, thank you, thank you!! Rich, you have a loyal customer in me! More
by angelafucito
Employees Worked With
Rich, Gabriella, Tom
July 10, 2020
2013 Chrysler 200 My wife brought car for oil change and sales person added tire rotation on tires that I had installed 3 weeks prior change and charged her $76.58 for My wife brought car for oil change and sales person added tire rotation on tires that I had installed 3 weeks prior change and charged her $76.58 for oil change and rotate tires . He took advantage of a woman and ripped her off. I have been having my car serviced there for 7 years and will never have service done there again or deal with that dealer again. If you go there for service do not deal with Dan he will rip you off if he can . More
by dadloco
Employees Worked With
Dan
