I first tried to use Metric Systems when they absorbed Autobon, who we had great experiences with. I'm a huge fan of Fed Swanson at SAS in Brookline, but Metric Systems is in my neighborhood, & I was hoping it would be more convenient. The three times I have tried to bring my car to them have been a total pain in the butt.
I'm not quite sure what the problem is with MS- they totally overbook themselves, they are overwhelmed since they took over Autobon, they simply don't have enough staff, or they are so disorganized work doesn't get done. They always have a garage full of cars, hardly anybody working on them, and no time to get you in. First time I went in, I wasn't able to get an appointment for THREE WEEKS. I was willing to wait because of the convenience & because I only needed two non-emergency things taken care of. Dropped off the car at 8:30 Thursday morning & explained to Steve I needed it back that night for a trip Fri a.m. When I got there at the end of the day, Steve said they had simply been too busy to get to it & wanted to know if I could leave it overnight. Told him again I couldn't, and had to schedule a new appointment for two weeks later. When I brought it back, Steve told me they "only had time" to get to one of the two things I asked them to fix, and the other item, the defroster, I "really wouldn't need until winter, anyway" (yeah, and every time it rains). I don't really care if he thinks I'll need it- I asked them to fix it, and they should have. At that point I thought, "forget it, I'll just go to Fred Swanson." Fred is some kind of Volvo genius and saint, just not convenient to my house.
Last night I had a confrontation with a concrete wall disguised as a snow bank, and my bumper has been left hanging. I don't really want to drive all the way to Fred like this, so I called Metric Systems. I was really optimistic when Steve said to bring it in anytime & they would see what they could do.
I was there at 9:00 this morning, one of the mechanics took a look and told me I needed to order a new bumper, & I might save some time and money if I ordered it myself and had it shipped to them. Steve looks shocked at this idea, and tells me that he doesn't want me ordering it, they'll order it for me. He'll give me a call with a price later today, and I might be able to bring it in right away to have it bolted on. This is good news to me, because the bumper is hanging and I can't really drive around these bumpy roads at this point without being afraid it is going to fall off.
It's 3:30, and I still haven't heard from them. I call, and Steve tells me they "just haven't been able to get to it" & that they won't be able to see the car for another two weeks, anyway, unless someone cancels. I explain that I can't drive around with the car in the current state, and he tells me that he misunderstood the mechanic, he thought it was just a little body work problem. He tells me he's going to call me back later. Sorry, guys, you don't get my money if you can't be bothered to see my car.
Foget this, I say, and call Fred Swanson. Fred tells me a new bumper is like $400, but he has a used one for $150 in the shop. I can bring the car in tomorrow a.m.
Don't waste your time with Metric Systems- if your Volvo is sick, bring it to Fred- he does great work, is really pleasant, and is a smart enough businessman to know that mechanics don't get paid unless they actually fix cars.