Metro Acura

Horrible experience. The sales guy wasn't one pit concerned about me and what I could afford. He lied about my income, lied to me about what I'd be paying and for how lo The sales guy wasn't one pit concerned about me and what I could afford. He lied about my income, lied to me about what I'd be paying and for how long. I will end up paying more than double what the car was listed for and even more than what original sticker price was for (it's used 2017). Every time I look at the car it reminds me that I was taken advantage of. I hate to even drive it but I'm stuck with the reminder for 5 years. Spoke to a supervisor and someone was supposed to get back to me but never did. Just realized the heater doesn't work but for some reason they can't find my extended warranty papers. More

Metro Acura is a great dealership. I had Isaias and he answered all of my questions. He is very knowledgeable about Acura vehicles and was very friendly and helped get me a good deal o I had Isaias and he answered all of my questions. He is very knowledgeable about Acura vehicles and was very friendly and helped get me a good deal on my car. More

Metro Acura is overall the best dealership I’ve ever dealt with. I will continue bringing my vehicle here for service. Thank you Metro! dealt with. I will continue bringing my vehicle here for service. Thank you Metro! More

Diana Gomez checked me in promptly. She was friendly as always and remembered my name. She arranged my transportation to and from the dealership. My service was completed earlier than She was friendly as always and remembered my name. She arranged my transportation to and from the dealership. My service was completed earlier than I expected. I was informed of inspection results with recommended additional services without any pressure to complete and I was able to respond quickly using your text message system. The entire process went smoothly. Thank you. More

Diana in Service is Amazing! She has excellent Customer Service skills and is highly knowledgeable in Acura vehicles! Thank you Diana for Always providing your clients with great She has excellent Customer Service skills and is highly knowledgeable in Acura vehicles! Thank you Diana for Always providing your clients with great service all around!! Your an asset to the company! Kenneth & Angela Gutierrez More

The parts department is the worst in Cust Service. None of them sound like they want to be there. Absolute worse. Had to finish my inquiry for them. Like talking to a wall and I'm continually guessing None of them sound like they want to be there. Absolute worse. Had to finish my inquiry for them. Like talking to a wall and I'm continually guessing. More

Diana Gomez Ceja was my contact. Beautiful smile, efficient and knowledgeable. She was a pleasure to work with. Service was fast! Had my car back in less than 3 hours. Thank you, Beautiful smile, efficient and knowledgeable. She was a pleasure to work with. Service was fast! Had my car back in less than 3 hours. Thank you, Deborah Parker More

I was greeted by a service member who was very professional and welcoming. After writing up my service order he explained what items would be maintain in addition to providing me with an estimat professional and welcoming. After writing up my service order he explained what items would be maintain in addition to providing me with an estimated time and cost. The services were completed earlier than estimated and upon closing out the order, he went over item's that would need to be addressed in the near future. I have used the Monclair Accura location since 2006 and while the service members have changed over the years, the quality of the services have not. I will continue to used the Monclair location for any future car repairs and maintenance. More

Horrible I never had such a bad experience purchasing a vehicle. The salesman was amazing Christian but the finance managers and the Gm where horrible in handling matters. They never returned my calls or e vehicle. The salesman was amazing Christian but the finance managers and the Gm where horrible in handling matters. They never returned my calls or emails to help me or make it right. My salesman was the only one trying to help super poor customer service very unprofessional never again I don't recommend them. More