Metro Acura

Oil change at metro Acura My service rep Vince was professional, courteous and fast. Met me at my car door and my oil change was done in less than an hour. Car was clean and r My service rep Vince was professional, courteous and fast. Met me at my car door and my oil change was done in less than an hour. Car was clean and ready to go. Amenities at the dealership were second to none. Great job to all my nvolved More

Did a great job with my lease on a busy Memorial Day Had a great experience with sales, management and finance. They didn't have the color I wanted, so the rep drove to another dealer to get my car. Ever Had a great experience with sales, management and finance. They didn't have the color I wanted, so the rep drove to another dealer to get my car. Everyone worked hard to ensure my satisfaction. More

Great Staff Angelo was very helpful and thorough with checking what my car needed done at that time. The staff was apologetic with the wait time and getting help. Angelo was very helpful and thorough with checking what my car needed done at that time. The staff was apologetic with the wait time and getting help. More

Friendly and easy process We were greeting right from when we got to the dealership. He showed us what we asked for. Didn't try to show us something more expensive that we were We were greeting right from when we got to the dealership. He showed us what we asked for. Didn't try to show us something more expensive that we weren't looking for like many other dealers. The process was quick. More

Trade - In I came in late looking to trade In my truck, Ivan was very straight forward with me and my options which I really like, no likes going into a dealersh I came in late looking to trade In my truck, Ivan was very straight forward with me and my options which I really like, no likes going into a dealership and hear things and the sales people can't come through. He was very patient with me I sent him back about 10 times trying to make a deal and not one time did he try to convince me of a deal that I didn't think was good. I would recommend this dealer ship to anyone looking for an Acura. More

Great customer service This was my first experience with Metro Acura, Ivan Lopez went above and beyond to make sure I got the perfect car. Thank you again for the wonderful This was my first experience with Metro Acura, Ivan Lopez went above and beyond to make sure I got the perfect car. Thank you again for the wonderful professional service. More

diagnostic check. service consultant Juan Angelo of metro Acura in Montclair was curteous and very helpful. kept me informed throughout the process. pleased with the s service consultant Juan Angelo of metro Acura in Montclair was curteous and very helpful. kept me informed throughout the process. pleased with the service I received. More

Easy, straightforward salesman Leased our vehicles with Ivan. He gave us great feedback and was patient with us. We didn’t expect to get a car but the options seemed too appealing t Leased our vehicles with Ivan. He gave us great feedback and was patient with us. We didn’t expect to get a car but the options seemed too appealing to turn down. I would recommend Metro to anyone who wants to purchase. I’ve been to Sierra in Alhambra and their service was not as good as what Metro offered. I was a past client of Sierra but was screwed up by their sales people (told them to hold that vehicle and I would make the purchase on Monday when I come back in town). They sold the last one and said I wasn’t clear that I wanted to purchase it and please don’t write a bad yelp review. I told the. I wouldn’t write a bad review on yelp. But just wished they held their end of the bargain. More

Great experience Had a great experience overall. Ivan Lopez was extremely helpful in answering all my questions, was very patient and friendly, he even drove to my loc Had a great experience overall. Ivan Lopez was extremely helpful in answering all my questions, was very patient and friendly, he even drove to my location to get my car fixed since I'm located further away. They work with you in whatever situation and are available, which is nice when something comes up! Thanks Ivan and Acura Metro! More

Stay Away from their Services Department. "You wanted an A1 oil change? Sorry, that does not come with the oil filter!!" ---------------------------------------------------------------------- "You wanted an A1 oil change? Sorry, that does not come with the oil filter!!" ----------------------------------------------------------------------------------------------- This place is good if you want to get a polite chat, but for the actual service and problem solving regarding your car, I think its better to look somewhere else. Reason 1: They recommended a standard oil change for 2009 TSX, and told me the result is the same as full synthetic oil change, both will give me 7500 miles. (meaning 1. the $45 difference about the synthetic oil and standard oil is a joke, or 2. they don't know what they are talking about) Reason 2: After the service, my car came out with some deep scratches, manager immediately went inside and came out to told me 4 of their representatives saw my car came with this damage. Then people out of no where started to came to my car to look at the deep scratches. (4 representatives, saw a silver Acura TSX with deep scratches, at an Acura dealership) I tried to get the name of those employees who said my car came with these scratches. One of the them approached me and said "yes, I saw these scratches on this car, and the seat adjuster on the side is broken," which he later on admits that my car is not the car he saw. Reason 3: I asked to see the surveillance camera because I felt disgusted about their initial reaction to push the problem around instead of just to find out if its their problem, I was reassured by the manager that they will show me the surveillance camera, (because the location of that surveillance camera can prove if I came in with that scratches or not.) I called in next Monday, that manager then told me that he cannot show me the footage because of his superior, but he will try to see what he can do, 2 weeks past, never heard from them again. Since I am not sure what type of oil they put into my car, I will have to do another oil change soon, not to mention the time wasted on this frustrating situation. 3 weeks later, the manager drove to El Segundo and repainted the scratch, with a rental, so I gave them 3 stars instead of 1, I would honestly gave them 3.5 but not with this system. More