Metro Honda

First service done on a new vehicle I took my Honda vehicle in for a complimentary oil change & everything is as advertised. The service was great! They take the time that they need to g I took my Honda vehicle in for a complimentary oil change & everything is as advertised. The service was great! They take the time that they need to get their services done right. More

appointments mean nothing. Had an appointment scheduled, went there about 10minutes early and two cars pull up after me, and there was about two cars ahead and maybe a few more Had an appointment scheduled, went there about 10minutes early and two cars pull up after me, and there was about two cars ahead and maybe a few more that were done and being moved. My assigned advisor Gordon (nothing against him, he did his job) took the car in front, my appointment time is now here and gone, another individual approached and asked if I had an appointment in which i said yes, it was 5 minutes pass and he then tells me my appointment was with Gordon, which he just help another person right before me. They told me to wait for him, while waiting i see serval advisors doing busy work and a few on their phone (personal cell phones). no one helped me, so i kept waiting. But yet the two cars that pulled up behind me were now checked in. almost 30 minutes passed and now i'm finally talking to my advisor, the process took 5 minutes. By now i waited a total of 40 minutes and thats with an appointment. Wait not done yet, i was told 2 hours to complete an the oil change which actually took about an hour and something. i was in the waiting area when i saw my car pull in the completed spots. But at this time my advise has gone to lunch. and here we go again no one else took care of the paper work to get me out, nor any other cars that were done and paper work was on Gordon desk. There is no team work in this place. This is the second time my car was here, the first time went smooth, i had an appointment then also. Again with Gordan, but he was busy then also, but i got help right away from Isreal. For that i'm willing to give this dealership another chance before I go else where. More

service summary My service was performed within the timeframe promised. Gordon alerted me to a special on B1 service, which I took advantage of. Gordon was polite, My service was performed within the timeframe promised. Gordon alerted me to a special on B1 service, which I took advantage of. Gordon was polite, professional and upfront about my service needs for today. More

Honda Auto Service Michelle Camacho was very helpful and attentive to have auto service to attend to my Honda Civic. My recommendation to have Metro Honda service my c Michelle Camacho was very helpful and attentive to have auto service to attend to my Honda Civic. My recommendation to have Metro Honda service my car again. More

Great service! Gordon Jackson was very helpful and had great customer service! I recommend metro Honda for your Honda purchase! Big thumbs up!! I went in after my “l Gordon Jackson was very helpful and had great customer service! I recommend metro Honda for your Honda purchase! Big thumbs up!! I went in after my “low tire pressure came on...they helped and was out within 5mins! More

Great Fast service like always. Been going there for 2 years and it’s always great. I love how they never take long for the service. Fast service like always. Been going there for 2 years and it’s always great. I love how they never take long for the service. More

First time visit This was my first time visiting this dealer for service. Vance did a great job explaining what was needed and what to expect. Great job Vance! This was my first time visiting this dealer for service. Vance did a great job explaining what was needed and what to expect. Great job Vance! More

GIVEN SPECIAL ATTENTION Both the Sales Rep & Sales Manager went out of their way to get me the vehicle I wanted. Both Brian and Albert were pleasant, attentive, and professio Both the Sales Rep & Sales Manager went out of their way to get me the vehicle I wanted. Both Brian and Albert were pleasant, attentive, and professional. Albert was noted to be an awesome mentor to his Sales Rep. More

Great service Nice friendly staff worked efficiently to get my car the attention it needed and Will definitely recommend to others and will be returning when needed Nice friendly staff worked efficiently to get my car the attention it needed and Will definitely recommend to others and will be returning when needed ! More

Gordon Jackson Gets My Five Stars Gordon was prompt, helpful and was a great example of what customer service should look like. He kept me informed about the progress of my service an Gordon was prompt, helpful and was a great example of what customer service should look like. He kept me informed about the progress of my service and provided additional information so that I felt well informed. Thank you, Gordon! More