MetroWest Acura- Service Center

Routine Car Maintenance Had my car in for routine car maintenance. Everyone was very helpful and friendly. Service was quick and done well. Would recommend Herb Connolly A Had my car in for routine car maintenance. Everyone was very helpful and friendly. Service was quick and done well. Would recommend Herb Connolly Acura Service Department More

Great service takes the sting out of the repair bill! I recently dropped off my Acura TL for service. Cindy Cacella and I reviewed what needed to be done, but I also had some questions that she could not I recently dropped off my Acura TL for service. Cindy Cacella and I reviewed what needed to be done, but I also had some questions that she could not readily answer, so Cindy promptly got the service manager involved. The service manager and I took a short test ride to jointly hear and identify a potential issue and I was able to leave in the loaner car (which was ready and waiting) fully secure that my car was in good hands. Now my car is running and driving perfectly again, so thanks to the team at Herb Connolly Acura! More

Great service, handled professionally. I visited due to a recall. Everything was handled very well. I was even given a loaner car when it was determined that the repair might take a long ti I visited due to a recall. Everything was handled very well. I was even given a loaner car when it was determined that the repair might take a long time. Dale was very friendly and helpful. More

Great service reps Just had my third visit, it’s always been very professional and fast, Cindi was very prompt and polite and had a loaner ready in no time 👍, they a Just had my third visit, it’s always been very professional and fast, Cindi was very prompt and polite and had a loaner ready in no time 👍, they all do a very nice job👍 More

First Class /White Glove Customer Experience! I recently brought my ACURA MDX into the Herb Connolly's Service Department and had an Amazing Experience while there. It all began when I pulled my I recently brought my ACURA MDX into the Herb Connolly's Service Department and had an Amazing Experience while there. It all began when I pulled my vehicle into the Service Bay for my Appointment and was very pleasantly greeted & welcomed by my assigned Service Advisor Dale Gallant. Dale was courteous, friendly & very knowledgeable and was an absolute pleasure to deal with there. He definitely would be a reason why I would consider bringing my vehicle back to Herb Connolly for any other Service. Also the Waiting area was clean and comfortable and I appreciated the Starbucks Coffee that was available there while I waited. By the way...the wait time was way under what I thought it would be, so I was very happy about that too. It was an overall Excellent experience from Start to Finish. Thank you very much! Kind Regards, Brian Foley More

Servicing I went for servicing. Servicing was excellent. The car was vacuum cleaned and washed. The Rep was polite, loaned a RDX to go to work. The job was done I went for servicing. Servicing was excellent. The car was vacuum cleaned and washed. The Rep was polite, loaned a RDX to go to work. The job was done on time. I am happy. More

Acura MDX maintenance Jake did a great job at explaining the required service (oil change, differential, and radiator flush which was almost due). He also gave me a discou Jake did a great job at explaining the required service (oil change, differential, and radiator flush which was almost due). He also gave me a discount coupon for the oil change without my having to ask for it, and when I mentioned tires gave me a list of tires available through the dealership - but with no "sales" pressure at all. Jake has good enthusiasm and also good communications skills, very highly recommended. More

Oil change Came in for an oil change and was presented with great staff. Love the service that’s provided here for my Acura. I get to leave with a nice washed ca Came in for an oil change and was presented with great staff. Love the service that’s provided here for my Acura. I get to leave with a nice washed car! More

100,000 mile maintenance Jake is excellent. He's always up front, honest and explains everything in detail. I never feel pressured to do work that isn't essential. I always as Jake is excellent. He's always up front, honest and explains everything in detail. I never feel pressured to do work that isn't essential. I always ask for Jake because he's done right by me each time. I just had the 100,000 mile maintenance and he went over in detail what was essential that day and what can wait a bit more.He is efficient and answers all questions thoroughly. I'm very happy with Jake and the service people. More

Great experience Efficient and pleasant experience. Jake is great - pleasant, explains things fully. Only negative comment is that the gas was on empty with the loan Efficient and pleasant experience. Jake is great - pleasant, explains things fully. Only negative comment is that the gas was on empty with the loaner car they gave me, so that was aggravating. More