MetroWest Acura- Service Center

B,1,2 Service, brake inspection, etc. I was dissatified last Spring and called the service manager and he followed up with me. I purchased my Acura from Herb Connolly and this was the fi I was dissatified last Spring and called the service manager and he followed up with me. I purchased my Acura from Herb Connolly and this was the first service. The tires were rotated and only two lug nuts were found a day later and the service light was still on. When the manager called me back he assurred me the technician would most likely be teminated and I would receive a free service next visit. I took my car back last week and the B, 1,2 service was perfomed at a discount but it was not free as I told the manager writing up my order. I did pay over $300.00, which I know is not great but the cost of maintenance. Overall I am satisifed, staff is knowledgeable and friendly. I will recommend this dealer to others, I like the way my original dissatifaction was handled. More

Above and Beyond! I came in for my MDX's 96,000 service and was AMAZED by the personal care I received by every staff member. From the intake with Kevin, to the followu I came in for my MDX's 96,000 service and was AMAZED by the personal care I received by every staff member. From the intake with Kevin, to the followup with Jim the Service Manager, and the valet delivery guy, it was a wonderful experience. The pricing was fair and reasonable, the explanations helpful and clear, and the "extras" like coffee, lovely lobby, friendly staff, loaner car (!!!!), detailing (!!!!) valet delivery, text and phone updates were beyond comparison. I am so grateful and will be back for the next tuneup! I love my car and I love their service philosophy and team. Many thanks, Beth Shedd, Wellesley,MA. More

Great Service; Great Value I took my 2005 Acura TL in to have a faulty seatbelt fixed (which I needed for my inspection sticker). Cindy and Jake were great in taking my car and I took my 2005 Acura TL in to have a faulty seatbelt fixed (which I needed for my inspection sticker). Cindy and Jake were great in taking my car and getting me set up. In the waiting area, I helped myself to a Starbuck's hot chocolate (or two...OK, it was three). It turns out the replacement part costs $400. Acura did the work under warrantee for free. Since they had to order the part, they gave me a loaner for overnight. The next day I had a new seatbelt system and a new inspection sticker for a total price of $35. I'm looking forward to the next time I need my car serviced. More

Fast friendly and efficient I thoroughly enjoyed my visit. It was a pleasure having such courtesy given to me while I waited for my car. I would highly recommend the service ce I thoroughly enjoyed my visit. It was a pleasure having such courtesy given to me while I waited for my car. I would highly recommend the service center. More

Great service As always, the service team at Herb Connolly did an outstanding job! I never take my car anywhere else and will never do so. Thank you for all your ou As always, the service team at Herb Connolly did an outstanding job! I never take my car anywhere else and will never do so. Thank you for all your outstanding work guys! More

A very pleasant, efficient experience! Folks are very friendly, move quickly to resolve my issue/repair my car. Waiting room is clean and comfortable, with fresh coffee/tea machine nearby. Folks are very friendly, move quickly to resolve my issue/repair my car. Waiting room is clean and comfortable, with fresh coffee/tea machine nearby. More

Disappointed I called several days in advance to get first Express appointment of the day. I arrived 5 minutes prior to my appointment and service center was not e I called several days in advance to get first Express appointment of the day. I arrived 5 minutes prior to my appointment and service center was not even open. They opened 10 minutes late and I wasnt seen until 723. My vehicle was completed at approximately 845. I was extremely disappointed in the Express service. I made arrangements with work to adjust my schedule and I was unexpectedly 45 minutes late. More

Replace Damaged Alternator Difficult mechanical problems affecting the operation of my Acura RL were identified and fixed. In short, the alternator was replaced and the vehicle Difficult mechanical problems affecting the operation of my Acura RL were identified and fixed. In short, the alternator was replaced and the vehicle then ran smoothly. The service provided was outstanding, courteous and effective. I have come to rely on this service center for service and find the service center personnel including its mechanics to be knowledgeable, courteous and reliable. I can recommend this service center without reservation. More

Easy in, Easy out While needing service for an Acura is unusually, it's great to be able to come in, get a quick fix, and leave with a clean car. As always, Kevin was f While needing service for an Acura is unusually, it's great to be able to come in, get a quick fix, and leave with a clean car. As always, Kevin was friendly and took good car of my car. More

Always a friendly experience! Everyone I worked with was extremely friendly and very helpful in the auto purchasing process! I would definitely recommend Herb Connolly Auto for any Everyone I worked with was extremely friendly and very helpful in the auto purchasing process! I would definitely recommend Herb Connolly Auto for anyone looking for guidance in purchasing a New or Used vehicle, as well as, any service needs afterwards! More