MetroWest Acura- Service Center

Always an informative visit I go to this dealership for my services because I trust the work and the information. I provided details of the work required and prices and do not f I go to this dealership for my services because I trust the work and the information. I provided details of the work required and prices and do not feel pressured to act on suggestions. More

Very happy with service! I have been going to this dealership for 12 years. I am always taken care of very well. They are very courteous and I trust them too. They either prov I have been going to this dealership for 12 years. I am always taken care of very well. They are very courteous and I trust them too. They either provide me with a ride home or a loaner. Very happy with everything! Marie Summerfield More

Great customer service I recently went into Herb Connolly in Framingham for a routine maintenance for my car. The consultant was fantastic and very helpful. You could tell I recently went into Herb Connolly in Framingham for a routine maintenance for my car. The consultant was fantastic and very helpful. You could tell he wanted to ensure I had a great experience. Will be back for more when needed. Thanks Dale. More

Great service Jake was very helpful and arranged for a loaner immediately as I had some emergency to attend. Vehicle Service was great and was done in a timely fas Jake was very helpful and arranged for a loaner immediately as I had some emergency to attend. Vehicle Service was great and was done in a timely fashion. More

Went above and beyond, as usual My 2009 Acura RDX needed extensive routine maintenance as it has over 100,000 miles now. Cindy in the service department could not have been more help My 2009 Acura RDX needed extensive routine maintenance as it has over 100,000 miles now. Cindy in the service department could not have been more helpful, explaining everything in detail, helping me with the optimum coupons to reduce costs, and following up thoughtfully. I routinely have an excellent experience with this service department, and this was no exception. Steve More

Great Service I brought my vehicle for service at this location for the 1st time. I was treated with courtesy and smile from the moment I went thru the gates to th I brought my vehicle for service at this location for the 1st time. I was treated with courtesy and smile from the moment I went thru the gates to the moment when I left. Cindy was informative of the services to expect, plus she communicated to me additional vehicle needs as well. Overall, great customer service! Ana More

The Service was excellent but before the service I took my MDX for side mirror issue. The service was excellent and the job is done well. But I had a bad experience with a phone call before the s I took my MDX for side mirror issue. The service was excellent and the job is done well. But I had a bad experience with a phone call before the service. I called service department for a question about an issue I have and extend warranty I have. No one willing to answer my question and keep transfer my phone call to someone else and at the end it transfer my call to voice mail. I left a voice mail but no one call me back. I called 3 times within the week and same situation and I left a voice mail and on one return my call. That was very frustrating and make me think this company only care for a customer who comes in and spent money. More

Excellent Customer Care and Service Dale and his team fixed the issue that other dealers were not even acknowledging forget attempting to fix or even take a look at. Great knowledge and Dale and his team fixed the issue that other dealers were not even acknowledging forget attempting to fix or even take a look at. Great knowledge and excellent work ethics. Thank you !!!! More

Always great service. Found the rattle problem quickly and repaired under warranty. Very professional, friendly and cares about my concerns. Good job washing my car and c Found the rattle problem quickly and repaired under warranty. Very professional, friendly and cares about my concerns. Good job washing my car and cleaning floor mats. More

A very good experience. This service department is the best in the business! Led by Service Manager Jim Brown they do all they can to make your experience as easy as possible This service department is the best in the business! Led by Service Manager Jim Brown they do all they can to make your experience as easy as possible. More