MetroWest Acura- Service Center

The best auto service in Massachusetts !! The service I have received at herb Connolly for the last 15 years has been superb ! From the intake process, communication about required services/ The service I have received at herb Connolly for the last 15 years has been superb ! From the intake process, communication about required services/repairs, quality of services to repairs and/or other services, and promptness has been consist and of high quality ! More

fast friendy service best local Acura and Honda service center. Never any issues. Advisors are great. Jake always goes the extra mile to make you feel very important. best local Acura and Honda service center. Never any issues. Advisors are great. Jake always goes the extra mile to make you feel very important. More

Excellent car service, again, at Herb Connolly Acura (07/17) Great job, as always, by all Herb Connolly Acura (Framingham) team members. I have always been impressed by the professionalism and care for customer' Great job, as always, by all Herb Connolly Acura (Framingham) team members. I have always been impressed by the professionalism and care for customer's needs by this team. I my view (and I am originally from Europe) this professionalism and care for the customer is what distinguishes greatly North America from all other places in the word, and contributes to making it a very special place to live. Very well done indeed, and many thanks to all, in particular to James, who impressed me with his professionalism and efficiency, Dale, Kevin, and the team members who worked on servicing our car. Great job, thank you! Serge More

Excellent service and customer service Every visit I make to Acura is fantastic. The service personnel know me by name and always ask how I am doing. They are very thorough in their expla Every visit I make to Acura is fantastic. The service personnel know me by name and always ask how I am doing. They are very thorough in their explanation of what they have done. I love waiting for my car as I can work, watch TV and they have coffee and snacks. More

Best service I can make this easy. I live 250 miles from the dealership and I still buy and service my car there. They are the best! I can make this easy. I live 250 miles from the dealership and I still buy and service my car there. They are the best! More

Superior Service We have been buying and servicing Acura autos at this dealership for about 16 years. Although it is expensive to maintain this brand of auto we feel t We have been buying and servicing Acura autos at this dealership for about 16 years. Although it is expensive to maintain this brand of auto we feel that Connolly Acura has taken good care of us. We now own 2 Acura autos One is 10 years old and the other 8. Both cars have been serviced only by Connolly.We are very satisfied with the process and if the repair will take some time they have always offered me a loaner vehicle. More

Servicing your car is never fun! If you have to spend a lot of money servicing your car, it helps to go someplace where they understand customer service. Jake is always polite and exp If you have to spend a lot of money servicing your car, it helps to go someplace where they understand customer service. Jake is always polite and explains everything in detail. They are prompt and get the job done when promised. More

Nice and neat service I had to do the airbag recall on my Acura ILX and I got surprised how neat and cool place is the service area. They know how to treat the customers an I had to do the airbag recall on my Acura ILX and I got surprised how neat and cool place is the service area. They know how to treat the customers and that's for sure I will be back Thanks again for the service More

Frustrating Service A two year old car and have had nothing but issues...car accelerates going down hills, brake light constantly coming on; back up camera in car stays o A two year old car and have had nothing but issues...car accelerates going down hills, brake light constantly coming on; back up camera in car stays on periodically; gas nozzle replaced and now they say tires need to be replaced because of severe "pot hole" damage...and they added comment like, "MA is full of pot holes." As the main driver of this vehicle I can assure we have NOT encountered pot hole issues. We brought it to another dealer and they said that we would have had to hit many pot holes for this to happen. Emailed and called the owner with no response. Acura states they care about their customers by "washing and cleaning" your car...but that's about all they do ! For a car that is only 2 years old you never get out of this dealership for under $300.00 !! Every service we have had they "find" something wrong with your vehicle ! This shouldn't be with a new car !!! It is a real shame because they have EXCELLENT sales associates like Dennis Murray (reason we bought the car in the first place), but their Service Department could care less about you. More

Great service as always. Mikhail was great at explaining everything to me and accommodating me by offering a loaner car. Service cost is high compared to a non-dea as always. Mikhail was great at explaining everything to me and accommodating me by offering a loaner car. Service cost is high compared to a non-dealer shop but I prefer to have peace of mind about my car, hence I prefer the dealer. More