MetroWest Acura- Service Center

Trust & Quality The Service Department has always been a department I could trust to do the job right and delivery on what they promise. When buying a car the exper The Service Department has always been a department I could trust to do the job right and delivery on what they promise. When buying a car the experience is important, but the service department keeps you coming back if you can trust them and the quality. This is what makes people come back, the whole end to end experience. I like the people, I like the care my car and I get ..this will keep me coming back no matter what department I work with, they are all connected....thank you Herb Connolly Acura - you know how to do it right with your staff, products, service, and trust! More

Service I do not recommend bringing your car here. Service manager was rude and in the end wanted to charge me an arm and a leg to fix my used car. They origi I do not recommend bringing your car here. Service manager was rude and in the end wanted to charge me an arm and a leg to fix my used car. They originally told me it was one thing and ended up being more and more. In the end he basically said I've had enough of you and your car. We are putting it the way it was when you brought it in and take it off our lot. More

Great experience as always. Our 209 MDX has only been serviced by Herb Connolly Acura. The service department has always been professional and has treated us well. Servicing the Our 209 MDX has only been serviced by Herb Connolly Acura. The service department has always been professional and has treated us well. Servicing the car in Framingham while living on the south shore has always been challenging but worth it. More

Minor problem Upon purchase of a 2017 RDX.....the key lock electronics was shorted out....It took a couple days to figure it out,but they stuck to it and corrected Upon purchase of a 2017 RDX.....the key lock electronics was shorted out....It took a couple days to figure it out,but they stuck to it and corrected the problem More

Fast in, Fast out. The service center always delivers the car on time. Never had to wait longer than what was promised. Check in process is also quick and easy. The service center always delivers the car on time. Never had to wait longer than what was promised. Check in process is also quick and easy. More

Awesome as usuasl Only in for normal service. Always treated with respect and courtesy and work is done to my satisfaction. Unfortunately, I recently hit a deer and w Only in for normal service. Always treated with respect and courtesy and work is done to my satisfaction. Unfortunately, I recently hit a deer and will be back to Herb Connolly Acura for those repairs. I was rear ended nearly 2 years ago and Herb Connolly also did that repair. They did a beautiful job and I can only hope that the outcome will be the same this time around. More

Recall Everything went just as promised. Even washed car. I was informed that there was an additional recall that needed attention and was even offered a loa Everything went just as promised. Even washed car. I was informed that there was an additional recall that needed attention and was even offered a loaner if needed. More

A1 service My experience as usual was excellent. Another dealer tried to over sell what was actually needed, Herb Connelly service department saved me roughly $2 My experience as usual was excellent. Another dealer tried to over sell what was actually needed, Herb Connelly service department saved me roughly $200. Thanks again guys!! Highly recommend More

Repair that wasn't covered by extend warranty Car was in for service and a malfunction was found with the Electracal system .My extend warranty wouldn't cover water damage and thru the dealer and Car was in for service and a malfunction was found with the Electracal system .My extend warranty wouldn't cover water damage and thru the dealer and me we appealed to Acura Care and Honda Customer Service and Honda came to the rescue and took care of the one thousand dollar expense .The service manager and the service rep came thru for the customer 100%. More

Took longer than promised They were able to accomodate me with 2hrs notice. I called in at 8:20 to get an appointment at 10:30. They promised the express service to be done in They were able to accomodate me with 2hrs notice. I called in at 8:20 to get an appointment at 10:30. They promised the express service to be done in 1hr 30min..but took more than 2hrs. More