MetroWest Acura- Service Center

Excellent, very professional by service advisor Dale Gallant Dale was friendly, courteous,informative, and very professional in dealing with me about my service requirement. I cannot think of any way he could ha Dale was friendly, courteous,informative, and very professional in dealing with me about my service requirement. I cannot think of any way he could have done more on my behalf and that of his company. I would recommend him and the dealership to anyone. More

excellent customer service Staff was friendly & greeted me as I drove in. My service rep, Dale was friendly and knowledgeable about the service I needed. He explained the step Staff was friendly & greeted me as I drove in. My service rep, Dale was friendly and knowledgeable about the service I needed. He explained the steps the service department would take on my car. The staff on the shuttle service was very friendly. Dale followed up with a phone call explaining my options for service. At no time did I feel pressured to have extra service & was given options. Dale followed up the following day on an additional question I had about the car. Overall, I was very satisfied with the service. More

Lots of confusion Had a pretty rough experience. While the experience dropping off the car was great and the service advisor helped me select the service I needed to ge Had a pretty rough experience. While the experience dropping off the car was great and the service advisor helped me select the service I needed to get, when I came back to get the car, they had forgotten to fix the airbag which had been part of the safety recall. While the SA was helpful and set me up with a loaner because I could not stay any longer. I said I would come by the next day (a Sunday) to get the car. When I arrived the next day to get the car, right when the dealership opened at 12pm (the service center was closed) the guy in the office didn't know anything about my car. After spending a minute looking for keys and paper work, he finally found them and I walked to my car. However, I had been given the wrong keys. It took an additional 15 minutes to finally find my key and I was able to leave. So, while. Itching awful happened and everyone was nice and tried to be helpful, it was just a series of things that pointed to a lot of confusion and wasted a significant amount of my time. More

Smooth and easy David did a great job; although I mentioned getting a shuttle drive to work, he set aside a loaner knowing that there was a chance of needing to keep David did a great job; although I mentioned getting a shuttle drive to work, he set aside a loaner knowing that there was a chance of needing to keep my car overnight (which did in fact happen). I was kept informed and was given a discount even though I didn't have the coupon in my possession. The next day I couldn't come back until late morning - David was flexible on this even though I may have disrupted the schedule for the loaner car. Thanks David! My only complaint, and this is not directed at David, was the $250 price quote for replacing the catalytic converter heat shield (vibration noise at 1700 rpm - bolt attachment point was corroded). I declined and instead bought two SS hose clamps for $3 each, which I wrapped around the shield, fixing the issue. More

Convenient and Quick Great experience at Herb Connolly Acura service. I came in for a B1 service with interiour detail on my 2010 MDX and received quick and courteous ser Great experience at Herb Connolly Acura service. I came in for a B1 service with interiour detail on my 2010 MDX and received quick and courteous service including a brand new RDX loaner for the day. The car came back looking great. More

idle stop feature not working could not figure out how to reset condition, they gave me a loaner car, and they worked with the factory to help figure out the problem, everything tu could not figure out how to reset condition, they gave me a loaner car, and they worked with the factory to help figure out the problem, everything turned out fine picked up the car next day, N/C on anything, I had a complimentary A! service coupon , very pleased. More

The personal touch.. The service center is one of the most painless experience you will encounter at Herb Connelly. They treat you with respect and inform you of all issue The service center is one of the most painless experience you will encounter at Herb Connelly. They treat you with respect and inform you of all issues. They always wash and vacuum my car after every visit. James the service manager always ensures that all the customers are well taken care of. More

Perfect Service Experience I made the appointment, was told I would be done in less than 2 hours, and I was, my car was shiny clean. No complaints at all, I made the appointment, was told I would be done in less than 2 hours, and I was, my car was shiny clean. No complaints at all, More

Recall of air bags. Brought the car in to replace the air bags. Had oil change, tires rotated and transmission oil changed at the same time. This was my first visit to Brought the car in to replace the air bags. Had oil change, tires rotated and transmission oil changed at the same time. This was my first visit to Herb Connolly. I leased my car originally from a dealership in RI and bought it later. It is 11 years old and I intend to keep it as long as possible. The air bags were replaced, oil was changed tires were rotated and transmission oil didn't need to be changed. Car was returned to me clean. All this service for the price of an oil change. Amazing. Jake was my Service Advisor and I couldn't ask for anybody more courteous and professional. I wanted my blue tooth checked and he went out of his way to try to get it working. The unit was not working and the cost was too high to replace. I will definitely make my next service appointment with Herb Connolly Acura. More

Herb Connolly Acura Service Review March 2017 David Hansen was my Servic Advisor and this visit on March 20, 2017 was easily the best service visit I have ever had. Thanks David and Herb Connolly David Hansen was my Servic Advisor and this visit on March 20, 2017 was easily the best service visit I have ever had. Thanks David and Herb Connolly Acura and see you soon. More