MetroWest Acura- Service Center

Fantastic service department Fantastic service as always. Jake my service advisor was great and got me in and out in the timeframe they promised. Always a positive experience, hav Fantastic service as always. Jake my service advisor was great and got me in and out in the timeframe they promised. Always a positive experience, have been servicing my cars for over a decade. Herb Connolly Acura is the best! More

90K Service The 90K service is quite long and extensive. The dealer offered a loaner car without me asking which I thought was great so I could get other things a The 90K service is quite long and extensive. The dealer offered a loaner car without me asking which I thought was great so I could get other things accomplished.. One unexpected expensive repair and one minor repair was discovered during vehicle inspections. The dealer did the minor repair at no cost and discounted the unexpected repair 15%. The part was not stock, so they told me to keep the car another day and the car was ready 9AM the next day. Starbucks coffee, wifi, various granola bars made the necessary evil bearable. More

Quick and to the point Kevin was able to let me know how we were going to proceed with the inspection of my car. He expressed safety being a concern so I trusted his judgeme Kevin was able to let me know how we were going to proceed with the inspection of my car. He expressed safety being a concern so I trusted his judgement. More

Herb Connolly Acura Service I've owned my 2007 certified preowned Acura TL since February of 2009 and I've been having it serviced at the dealership ever since. This is not for c I've owned my 2007 certified preowned Acura TL since February of 2009 and I've been having it serviced at the dealership ever since. This is not for convenience either. I live an hour away. The reasons I've been a faithful customer of the service department are twofold I suppose. First, of course, the quality and expertise of the guys who work on my car are top notch. They always diagnose what the issues are and take care of business. I have complete faith, based on years of experience, that the job will be done right. Second, and perhaps this is the most important element, is the way you're treated by everyone you come into contact with. I am never made to feel stupid when I discuss whats going on with my car. They actually listen to you and take your opinions seriously. Then your service advisor (and I've had many) will present you with the findings and give you multiple options. I have never once felt forced or pressured to do something that wasn't necessary. They will be straight with you and tell you what's important and what can wait or even what's not really needed at all. The wise old adage "trust but verify" is something I apply to both professional and personal relationships. I have complete trust in the service department at Herb Connolly Acura based on many years of evidence. You will be in good hands with them. More

Defective floor mat The service I have received every time I have my car maintenance has been exceptional. Everyone is super friendly professional polite and I always fe The service I have received every time I have my car maintenance has been exceptional. Everyone is super friendly professional polite and I always feel spoiled I guess that's why I bought an Acura. BUT, I purchased all weather floor mats they are wonderful except there was a defect in the front left driver seat mat. I pointed it out to the service manager and he replaced the mat with a brand-new one which had the exact same defect . I was told that all floor mats for the RDX have the same defect and was given no offer of resolution. I have looked at other new and used RD X vehicles with all weather floor mats and have found none that exhibit this defect . I don't understand why the dealership would just not replace the mat with one that does not have a defect or return my purchase amount? Although I rate my overall satisfaction as extremely high I I am having a very difficult time understanding why this problem has not been resolved . More