MetroWest Acura- Service Center

Great service In general great service. And no complaints! It was a last minute issue with my vehicle but the service team took me without questioning it. Awesom In general great service. And no complaints! It was a last minute issue with my vehicle but the service team took me without questioning it. Awesome More

Wonderful Outstanding service and care by a true professional service team. The service team went above and beyond my expectations on a recent service of my veh Outstanding service and care by a true professional service team. The service team went above and beyond my expectations on a recent service of my vehicle. The price was reasonable and the execution of the service was done quickly with quality and care. The team did everything to ensure I was satisfied. The attention to detail to make sure everything is perfect is amazing. One of the best experiences I have had with in a long, long time. More

Great Service This was my first service appointment with my new Acura. Very pleased. The service was completed on time and they even washed my car mats. This was my first service appointment with my new Acura. Very pleased. The service was completed on time and they even washed my car mats. More

Pleased We purchase our cars at Herb Connolly dealership because of the attention and service we receive with each visit and there never is a problem making a We purchase our cars at Herb Connolly dealership because of the attention and service we receive with each visit and there never is a problem making an appointment for service. More

Total Satisfaction I was in and out within an hour. The battery was replaced and the car washed. The only issue was no snacks in the waiting room. Plenty of water, th I was in and out within an hour. The battery was replaced and the car washed. The only issue was no snacks in the waiting room. Plenty of water, though. Service was great. No high-powered pressure to do anything that was not needed. Appreciate the honesty of your workers. More

Amazing Service When they offer to drive out to your house to jump start your car for no extra charge, have a new battery waiting for you ready to install, and do all When they offer to drive out to your house to jump start your car for no extra charge, have a new battery waiting for you ready to install, and do all this for my spouse when I am away on travel, that is service! Jake is a rock star as is Herb Connelly Acura. Customer for life! More

A135 service on my 2011 TSX wagon with 112k miles. I have 112k miles on my wagon and as Acura isn't making them any more I'm counting on Jake to keep my car going for at least another 100k I have 112k miles on my wagon and as Acura isn't making them any more I'm counting on Jake to keep my car going for at least another 100k More

Great service Jake took good care of me. Service experience was always excellent at Herb Acura and this time was no different. I would highly recommend this service Jake took good care of me. Service experience was always excellent at Herb Acura and this time was no different. I would highly recommend this service department. More

Unreasonable wait time I bought my Acura MDX at Herb Connolly (the second vehicle we've bought from the dealer). Getting an appointment is easy and the service staff is alwa I bought my Acura MDX at Herb Connolly (the second vehicle we've bought from the dealer). Getting an appointment is easy and the service staff is always helpful (especially David). That being said, the guys responsible for vacuuming ad washing the car kept me waiting for over an hour. My car was in for routine maintenance and I was told it would be vacuumed, washed and ready shortly. After an hour or more, I went to inquire about my car and no one in detailing seemed to know who was responsible or when my car would be ready. It was at least another 15-20 minutes before they found someone and my car was done. I arrived at 9:45 a.m. and didn't get out of there til 12:30. THIS HAS HAPPENED IN THE PAST, TOO. Someone needs to fix this. I come to the dealership - 30 minutes from my home - for a dealership experience and as good as the service desk folks are, this is a really annoying (and unnecessary) problem. More

Highly recommended I have been going here for the past 12 years. I would highly recommend them. The repairs are always done right the first time. They are very courteous I have been going here for the past 12 years. I would highly recommend them. The repairs are always done right the first time. They are very courteous and helpful. I feel like they are honest with me and they will give my any coupons they have to apply to my bill. More