MetroWest Acura- Service Center

Great experience Acura really knows how to take care of their customers. They always go above and beyond especially in the service department. I'm also pleased with Acura really knows how to take care of their customers. They always go above and beyond especially in the service department. I'm also pleased with the work they do. More

Professional Service Agent I was scheduled for an oil change and upon vehicle inspection, it was determined that my vehicle needed to have the rear brakes done. Condition of the I was scheduled for an oil change and upon vehicle inspection, it was determined that my vehicle needed to have the rear brakes done. Condition of the brakes were thoroughly explained to me. Work was completed professionally and on time. That service agent also mentioned that I needed to have, in the near future, the coolant flushed which we will do next time. More

FIVE STAR SERVICE Once you enter the service area, you are greeted by those within the firm, then you get a chance to review your service topics with your own personali Once you enter the service area, you are greeted by those within the firm, then you get a chance to review your service topics with your own personalize rep. Jacob, has been my ACURA RDX service rep for over three years. We discuss the topics related to the vehicle, professionally, along with outstanding questions. Each time, Jacob has provided a demonstration, or researched a topic if required, to be able to have answer for any and all topics. A top notch personable, professional, with full knowledge of your vehicle. Three years and counting, yet Jake's personality considers you to be an ACURA RDX owner, knowing who you are, what your service requires, and presents the pathway to provide the best of the ACURA service center. Thanks, Dave More

Service This is an excellent Dealership and their Service department is Super I brought in my Car for the Service A and an Air Bag recall. Jacob was my advi This is an excellent Dealership and their Service department is Super I brought in my Car for the Service A and an Air Bag recall. Jacob was my advisor and was very professional They took me in right away and the service was done ASAP More

Great People, Service done right at a fair price Have been using this dealership for more than 20 years. Great people. Friendly, courteous. They care. They call. They keep you informed. And the s Have been using this dealership for more than 20 years. Great people. Friendly, courteous. They care. They call. They keep you informed. And the service that is performed is top notch. They do what they say and no more, unless I ask. The pricing is fair and reasonable. They provide accurate estimates for the work to be done and then apply whatever discounts they have available. They provide loaner cars at no charge for the day. My kids have tried alternative dealers. They now go out of their way to have their cars serviced by Herb Connolly Acura. A very, very satisfied customer. More

Over charged I took my TSX for an oil change at 120 thousand miles and ended up spending 2,500 dollars for repairs. When I asked for a discount off of the price I I took my TSX for an oil change at 120 thousand miles and ended up spending 2,500 dollars for repairs. When I asked for a discount off of the price I was given 50 dollars. The price seemed excessive and I felt they could have given me a bigger discount. The work was excellent. The loaner car had a low tire when it was given to me and I had to keep putting air in it over the 24 hours they were repairing my car. More

Quicker Inspection Sticker Not only did I purchase my vehicle at this dealership, but I have also serviced here on most occassions. This particular visit was for simply an insp Not only did I purchase my vehicle at this dealership, but I have also serviced here on most occassions. This particular visit was for simply an inspection sticker which I did not schedule. Stopped by early afternoon. Not only was the inspection done in a timely manner but they also had time to give a quick external wash. Jaimie was extremely pleasant and expedited it along so there was not a long wait time. Would highly recommend to anyone needing service. More

Fast service The service on my car was very timely and they explained everything that my car needed to me beforehand. Employees were very kind and helpful. The service on my car was very timely and they explained everything that my car needed to me beforehand. Employees were very kind and helpful. More

Professional and friendly I was contacted by the dealership for a recall on the passenger airbag and was able to secure an appointment with them immediately. When the appointm I was contacted by the dealership for a recall on the passenger airbag and was able to secure an appointment with them immediately. When the appointment was made, as well as when I first arrived at the service department, the staff made sure they had the parts in stock. Promised (estimated) wait time was 60-90 minutes for the replacement, multi point inspection and hand car wash and vacuum. All staff have been friendly every time I have been in, and do not talk down to anybody as I have experienced at other places. Very happy with the service department thus far. More

simple oil change I called the dealership to schedule a routine oil change and that was done very quickly. At the same time that I was on the telephone, the employee re I called the dealership to schedule a routine oil change and that was done very quickly. At the same time that I was on the telephone, the employee reminded me that the parts were in for the air bag recall that my RDX was a part of. I asked how long that particular service might take and she said maybe one-half to three-quarters of a hour. Go for it I said. I arrived early, was accepted and waited in the service waiting room for approximately one hour, which was fine with me. Everything was done to my satisfaction, and rather cheaply too, since I had a 20% savings coupon for the oil change. More