MetroWest Acura- Service Center

Professional, completed as promised In addition to the routine service that was done, I asked to have a tire checked for a slow leak. Although the initial diagnosis was not correct, in In addition to the routine service that was done, I asked to have a tire checked for a slow leak. Although the initial diagnosis was not correct, in the end they found a subtle leak and corrected the problem. More

Jaimie Rocks! Every time I bring my car in I am the recipient of FIVE STAR SERVICE! Jaimie made sure that I had a loaner I was comfortable in, used any and all coup Every time I bring my car in I am the recipient of FIVE STAR SERVICE! Jaimie made sure that I had a loaner I was comfortable in, used any and all coupons available and explained every necessary service to me. It is a pleasure doing business with you.. More

Great customer service Jamie was kind and thorough She gave me worst case scenario and best I was lent a car to aid my situation which I greatly appreciated Will be back Jamie was kind and thorough She gave me worst case scenario and best I was lent a car to aid my situation which I greatly appreciated Will be back More

Noise in the engine My husband noticed noise in my car. He brought car for evaluation and James said it has to be fixed all under warranty. My husband got a loner car. M My husband noticed noise in my car. He brought car for evaluation and James said it has to be fixed all under warranty. My husband got a loner car. My car was fixed next day and detailed also. Very happy with service. Nataliya More

Problem with auto stereo Drop off auto after problem with radio after sudden stop. Static in speakers with radio off and with engine off. Was given loaner car , kept inform Drop off auto after problem with radio after sudden stop. Static in speakers with radio off and with engine off. Was given loaner car , kept informed of status and when it was ready for pick up. They replaced the right front speaker. After driving the auto for a few days intermittent problem with static in speakers, later found a drain on the battery. Return auto again and fixed problem. See follow up appointment. More

Great service experience at Herb Connolly Acura I had a very good service experience. When my service advisor, David, realized that the work was going to take a while he secured a loaner for me prom I had a very good service experience. When my service advisor, David, realized that the work was going to take a while he secured a loaner for me promptly. All of the work was completed to my satisfaction. More

job never finish from the 1st visit i was very disappointed because i went for simple oil change but i have to go back to your shop on monday because they added to much oil over the uppe i was very disappointed because i went for simple oil change but i have to go back to your shop on monday because they added to much oil over the upper mark on the dip stick More

Excellent It's always a pleasant experience when I bring my Acura RL for service at Herb Connolly Acura. Over the years I have purchased 3 Acuras from HC. Great It's always a pleasant experience when I bring my Acura RL for service at Herb Connolly Acura. Over the years I have purchased 3 Acuras from HC. Great dealership and service! More

MDX lease and repair review I am on my 3rd MDX from this dealership... overall they are very helpful. When I got into an accident on Christmas eve, they helped me out and I had I am on my 3rd MDX from this dealership... overall they are very helpful. When I got into an accident on Christmas eve, they helped me out and I had my car towed there. Overall happy w service too, I get ALL my oil changes etc there. The staff is very nice and they try to help. Jimmy was very responsive, which is huge. I can email and text him and he gets right back to you. Jim Brown usually is helpful too. One area to improve is to try to provide a fully integrated end to end service. So I buy/lease my car there, I get all my service there, and most recently had the body shop do the repairs there after my accident. While each group does very well, they don't think across their own silos... for example I had to call the body shop to ask them to get the oil change done before picking up the car (just as one example)... then they didn't know I had a service plan so not to charge me for the oil change. In a perfect world they'd be organized around the customer and provide a seamless end to end experience. I am due for another least this year and will likely return there! More