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891 Reviews of MetroWest Acura- Service Center
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December 18, 2016
Static from speakers with radio off and engine off Will call Monday. still getting static in the speaker you replaced and other speakers as well., The speaker replaced has static with a balanced turned Will call Monday. still getting static in the speaker you replaced and other speakers as well., The speaker replaced has static with a balanced turned all the way to the right. More
by RFINN521
Verified CustomerEmployees Worked With
Jake Clew
December 16, 2016
Engine lights came on with a warning My car has 209000 miles. Jamie is wonderful to work with. She is very customer oriented. I have used Herb Connelly since purchasing my car in 2009. My car has 209000 miles. Jamie is wonderful to work with. She is very customer oriented. I have used Herb Connelly since purchasing my car in 2009. My last service was handled amazingly. More
by SUSANSECORD
Employees Worked With
Jamie the service manager
December 16, 2016
Convenience & service above and beyond expectations Check in for my scheduled service appointment was fast and easy. The staff was very friendly. I got a coffee and a shuttle ride to work. They were abl Check in for my scheduled service appointment was fast and easy. The staff was very friendly. I got a coffee and a shuttle ride to work. They were able to accommodate my last minute request for an exterior detail cleaning. My car was repaired and clean by the end of the day! The shuttle picked me up and brought me back to get my car. I couldn't ask for anything more! More
by RACHEL P
Employees Worked With
Kevin Hanson, a woman in service and the man who drove me to work - all very friendly and professional
December 15, 2016
The best customer service I ever experienced The service team at Acura is phenomenal. Jacob and his manager James deserve awards.. The personal touch, thoughtfulness, and availability of loaners The service team at Acura is phenomenal. Jacob and his manager James deserve awards.. The personal touch, thoughtfulness, and availability of loaners are second to none. I even bring there my second car, a BMW, as much as possible. I wish they were the only customer service for everything in my life! More
by Valerie
Employees Worked With
Jacob Clew, James Brown
December 14, 2016
to address the break noise issue The dealer representative is very professional and prompt. However, I am very disappointed that my care has only 9,000 miles and the break pads and r The dealer representative is very professional and prompt. However, I am very disappointed that my care has only 9,000 miles and the break pads and rotors have to be replaced due to known problem. I have a high expectation of Acura Brand but was surprised that the rep told me it is posted in the Bulletin board but do not inform customer because it is not a recall (not a safety issue). If Acura knows it is known issue, it should inform customer first. Should not wait until customer experiences the problem and bring it up. More
by CHANH.NGUYEN
Employees Worked With
Jamie
December 13, 2016
Excellent service department Everyone in service department is very professional, friendly and helpful. I had a service appointment yesterday and I was extremely satisfied with th Everyone in service department is very professional, friendly and helpful. I had a service appointment yesterday and I was extremely satisfied with the excellent services they provided. More
by ZHENGYUL
Employees Worked With
David Hansen, Jacob Clew
December 12, 2016
Great Service This was my 3rd time voting this location and everytime I go there I was treated with great knowledge and fast service. Will definitely recommend this This was my 3rd time voting this location and everytime I go there I was treated with great knowledge and fast service. Will definitely recommend this place for anyone More
by VIKESH.AGARWAL
Employees Worked With
Jess Wolford
December 09, 2016
HERB CONNOLLY ACURA- THE BEST THERE IS Hands down, best service period. Best communication, need it-don't need it advice, loaners, waiting area amenites, people and relationships. CUSTOMER Hands down, best service period. Best communication, need it-don't need it advice, loaners, waiting area amenites, people and relationships. CUSTOMER FOR LIFE and have been since 1995. More
by Carl Framingham
Employees Worked With
Dave Hanson, Paul technician, James Brown
December 08, 2016
Service Excellence This was a visit to give myself a Christmas present. I had fog lamps installed on my new MDX. It was done in a couple hours. They gave me a loaner This was a visit to give myself a Christmas present. I had fog lamps installed on my new MDX. It was done in a couple hours. They gave me a loaner which made drop off and pickup so easy. The fog lamps will help with night driving on wet roads. Happy, happy, happy More
by DAVE55
Employees Worked With
Jim Brown, Jake
December 07, 2016
Good Customer Service This is the second or third time that the Service Department under James Brown has extended a policy allowance on a repair. This time, the replacement This is the second or third time that the Service Department under James Brown has extended a policy allowance on a repair. This time, the replacement for the defective component was overnighted in for installation the next day, and the service was no-charge although the failed component had been installed a year earlier. Herb Connolly is a bit of a drive for me but the customer treatment is the reason I come back. I really have liked Acura cars for years, but the dealer I will go to in the Boston area will continue to be Connolly because their employees remember you and care about your experience. More
by RHLOCKE
Employees Worked With
James Brown, Jacob Clew
