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891 Reviews of MetroWest Acura- Service Center
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December 07, 2016
Friendly service Kevin at service is usually the person who takes my order. He is professional, efficient, and friendly. He is responsible, updating me on the progress Kevin at service is usually the person who takes my order. He is professional, efficient, and friendly. He is responsible, updating me on the progress of the service. The service center also offers complimentary rides to nearby shopping centers. That's very convenient.p More
by Author
Verified CustomerEmployees Worked With
Kevin Hagerty
December 07, 2016
i was over charged Sir, I went to your dealer on 12/03 for state inspection. I was told it failed due to emission. Then technician did diagnosis. Then I was told emiss Sir, I went to your dealer on 12/03 for state inspection. I was told it failed due to emission. Then technician did diagnosis. Then I was told emission caused by leaks from a gasket, and also I was told need to replace front low ball joints. David H. texted me: Fix emission is $138 and replace ball joints is $586. My car is 2002 TL. I told David H. I do not want to spend more that $500 to fix it. If not, I will sale it, not repair it. Technician replaced ball joints. David gave me $50 discount, I paid $712.51 (emission still problem, I will write about it later) I have questions about the invoice: 1) Invoice charged low ball joints $171.56. I called your part department, they said the low ball joint kit is $55 each. So two ball joints are $110, not $171. 2) per text messages between me and David, I gave ok to replace ball joints at 2:00 pm, and David sent text message notice me car is ready to pick up at 3:12pm. So the max labor time is 1 hour 12 min. However, the invoice labor is $414. How come 1 hour labor charge over $400? I believe your dealer was over charged me for this visit. Please respond my email. Tony More
by TIGER7155
Employees Worked With
David Hansen
December 02, 2016
Great as usual! I was in for my 1 and 6 service on my 2015 TLX. I waited in the very comfortable waiting area. Jake Clews is my service advisor and he was fabulous as I was in for my 1 and 6 service on my 2015 TLX. I waited in the very comfortable waiting area. Jake Clews is my service advisor and he was fabulous as usual. He is pleasant, accommodating and very professional. I would highly recommend Herb Connolly Acura. More
by AWPOWDERLY
Employees Worked With
Jake Clews
December 02, 2016
jake and him do it again! Once more keeping my 2006 TL (purchased from Connolly) happy was trusted to Jim and Jake who, as always, exceeded expectations. Not only did they loo Once more keeping my 2006 TL (purchased from Connolly) happy was trusted to Jim and Jake who, as always, exceeded expectations. Not only did they look out for my safety, they approach their job as if they were driving the car themselves. Honest, trustworthy, straight forward, thinking of the customer first, lsat and always...it's why I keep coming back for over 20 years. Quite simply...the best! More
by HOFFMAN.CHAD
Employees Worked With
Jim and Jake in service
December 01, 2016
Herb Connolly Service As always great service beginning to end. They always keep in constant touch and finish the vehicle when you need it and as well always try and find As always great service beginning to end. They always keep in constant touch and finish the vehicle when you need it and as well always try and find coupons to help soften the price. The whole team is great. More
by WILLYAPP
Employees Worked With
Kevin Taggerty
December 01, 2016
Very friendly and helpful. Car was clean and ready when they said it would be. They gave me a full explanation of everything that had been done. All in all, a nice visit. Car was clean and ready when they said it would be. They gave me a full explanation of everything that had been done. All in all, a nice visit. More
by GMWINSLOW
Employees Worked With
Kevin
December 01, 2016
Good service a bit on the pricy side. but good service. friendly. with good communication. would recommend. it could better if the price is also as friendly. a bit on the pricy side. but good service. friendly. with good communication. would recommend. it could better if the price is also as friendly. More
by GANGWU1
Employees Worked With
Jake
November 30, 2016
My experience for the service of a recall for the airbag. I had made an appointment for a recall on the airbags to be corrected. I spoke with the service department, mentioned I needed to be out early to atte I had made an appointment for a recall on the airbags to be corrected. I spoke with the service department, mentioned I needed to be out early to attend a work commitment and they were waiting when I arrived, provided me a loaner vehicle and contacted me when the repairs were completed. My service advisor was well prepared for my visit and very professional in his manner of customer interaction. More
by EDGRANT225
Employees Worked With
My service advisor was David Hansen
November 30, 2016
Warranty repair Kevin Hagerty is always great to work with. He listens to all of my concerns and makes sure that they're addressed or takes care of them himself. Kevin Hagerty is always great to work with. He listens to all of my concerns and makes sure that they're addressed or takes care of them himself. More
by TEAMHAUGEN
Employees Worked With
Kevin Hagerty
November 29, 2016
Always a good experience As always, Kevin and the entire Acura team took good care of me during my recent visit. Everyone is prompt, courteous, and professional which makes ea As always, Kevin and the entire Acura team took good care of me during my recent visit. Everyone is prompt, courteous, and professional which makes each trip to Acura enjoyable. More
by JEBTAG
Employees Worked With
Kevin
