MetroWest Acura- Service Center

Incredible Experience Getting my car serviced is one of my least favorite activities--especially in Massachusetts. Originally from NJ, my out of state license plates sugges Getting my car serviced is one of my least favorite activities--especially in Massachusetts. Originally from NJ, my out of state license plates suggest to service centers that I'm a one-time customer; as a result, I've fallen victim to many sub-par repairs. While I usually service my car in NJ, I decided to make a service appointment at Herb Connolly after ignoring my service alert for entirely too long. From the moment I arrived in Framingham, Dave Hansen went above and beyond. He was welcoming and hospitable, and nothing about his approach was sub-par. Dave managed the process seamlessly; he ensured I had a full understanding of the services rendered and he provided updates throughout the process. At my request, he even checked to see whether my car had a timing belt or chain! The customer service I received at this location exceeded all of my expectations. I was treated like family, which is fitting, as this service center will be my new home for repairs. I can't thank Dave & team enough! I definitely recommend you check this place out--you're in really good hands at this location. More

Excellent server Jake at Acura Framingham is an amazing rep to work with. He always greets with smile, very professional and detailed oriented. My service is done alwa Jake at Acura Framingham is an amazing rep to work with. He always greets with smile, very professional and detailed oriented. My service is done always exceptionally well. More

Service of MDX This service center is excellent. System works very well from placing call over the phone to confirming the appt via email, arrival/departure, excell This service center is excellent. System works very well from placing call over the phone to confirming the appt via email, arrival/departure, excellent team! More

Treated like family I noticed some rust spots starting on my fairly new car. I was not happy. I called, and was asked to come in at my next convenience. They noted what w I noticed some rust spots starting on my fairly new car. I was not happy. I called, and was asked to come in at my next convenience. They noted what was wrong and basically said, "Don't even worry. We will take care of everything. " I went in worrying that I would have to fight to have it fixed, and instead Jake treated me like he would treat his Dad. I was beyond impressed! More

Scheduled Maintenance Used the website to schedule my appt.makes this part easy. Jacob Clew took me in with no wait. He explained the A1 service process, the price, and di Used the website to schedule my appt.makes this part easy. Jacob Clew took me in with no wait. He explained the A1 service process, the price, and discussed the recalled airbag update. The waiting room is very comfortable, with unlimited freshly brewed Starbucks coffee. Did my work using guest wifi. Was informed after inspection and records search that cooling system needed service and I agreed to have it done. When car was finished it was vacuumed inside and washed outside and even the airbag was replaced (no charge) during the routine service saving me another trip and lost time. Jacob Clew showed me the things that need servicing the next time I come in so there's no surprises. He is very knowledgeable and personable. More

Excellent service My car had issues starting so I drove right to the dealership. I had no appointment but I was attended to immediately by David. I was given a loaner My car had issues starting so I drove right to the dealership. I had no appointment but I was attended to immediately by David. I was given a loaner car. I ended up needing a new battery. The communication was great. They gave me a new inspection sticker and checked the air in my tired at my request. I asked if I needed an oil change - they said it looked good so no added expense. It was fast, reasonably priced and a pleasant process. I don't often go elsewhere for service but experiences as pain free as this ensures I will stay a loyal customer! More

Service Jamie provided excellent customer service from start to finish. The details of what being done was clear. She kept me updated about the car and arrang Jamie provided excellent customer service from start to finish. The details of what being done was clear. She kept me updated about the car and arranged for the shuttle promptly. Thanks! More