MetroWest Acura- Service Center

Oil change and questions The Service team makes my visits to Herb Connally Acura so easy! Kevin checked my vehicle in quickly and Jamie got it back to me quickly when I arriv The Service team makes my visits to Herb Connally Acura so easy! Kevin checked my vehicle in quickly and Jamie got it back to me quickly when I arrived to pick it up. both were excellent in answering all of my questions as well and respecting what I did and did not want done to my car. Due to my schedule I cannot be without my car M-F so it's great that I am able to have my vehicle serviced on Saturdays. I also think it's great that Herb Connally gives your service employees Sunday off. However, I was unable to get to Herb Connally Acura by 5p on Saturday to get the car back. In trying to reach someone at the dealership on Sunday to see about getting my car no one in sales picked up the phone. Your answering service connected me to a number that just went to VM...I left a message on Sunday asking someone to call me back so I could inquire about getting my car that day, I never heard from anyone. The dealership needs to work on customer service/accessibility a bit more...luckily Monday was a holiday and I didn't have to work but what if I did?! I didn't have a car to get there...this is a real inconvenience...there should be a procedure in place for people who are unable to get their car in time for the service department to close so they are not without their vehicle. More

Expensive compared to others for the exact same services Service advisor and services are great but the prices are kind of expensive compared to others. Service advisor was able to price match with the diffe Service advisor and services are great but the prices are kind of expensive compared to others. Service advisor was able to price match with the different dealership but I wish their prices were competive. More

Excellent service The service level I have come to expect - and always receive! The service department is the reason I will come back to buy my next car. The service level I have come to expect - and always receive! The service department is the reason I will come back to buy my next car. More

Last Experience - - One Question/Concern Overall the service and support was great, as it always is at this dealership. In fact it is because of Jim the manager and his staff that I look to Overall the service and support was great, as it always is at this dealership. In fact it is because of Jim the manager and his staff that I look to Herb Connolly Acura before I make any vehicle purchase. Please note however, I have had a problem with one of tires leaking air since my purchase last July. The problem was diagnosed as a faulty PSI gauge and replaced - - - thankfully this was done within the warranty. Today I noticed the pressure dropping 4-5 psi in only 4 days. I will monitor and advise. My only other question/concern was the bill this time was about $20-$25 more than usual. The young lady did comment and show me paperwork that the brakes were OK and a few other check list items. I can understand if this was the reason but that now begs the question, - - - why were these things done if the vehicle only had 5-6000 miles since I purchased it and at that time I was informed that it was "Certified Pre-Owned". Please note, this is not a complaint - - just a question. Thank you, Dave Moore More

Excellent service They helped me with my SUV issues and fixed it for me. They contacted me by text messages because I'm deaf driver they want to make sure that I'm hap They helped me with my SUV issues and fixed it for me. They contacted me by text messages because I'm deaf driver they want to make sure that I'm happy. More

Prompt attentive service. Quickly corrected an oversight. Easy communication, prompt and effective service. Responded to a scheduling problem with courtesy. Performed the needed services quickly, very good c Easy communication, prompt and effective service. Responded to a scheduling problem with courtesy. Performed the needed services quickly, very good communication, comfortable waiting area,, good coffee More

No complaints Kevin was very helpful and gave me a loaner car and kept me up to date on all services. Great customer Service. My car was even ready ahead of sched Kevin was very helpful and gave me a loaner car and kept me up to date on all services. Great customer Service. My car was even ready ahead of schedule. More

RDX Air Bag Replacement The repair was scheduled and the work was done on time. The People were great to work with. We were late in getting the car as we got held up in tra The repair was scheduled and the work was done on time. The People were great to work with. We were late in getting the car as we got held up in traffic and they waited for us to arrive and pick up the car. The car was cleaned and vacuumed for us. I would return and recommend this service dept. More

Consistent Excellence As always, I had a top notch service experience at Herb Connolly Acura. Jim runs a top notch operation and I highly recommend going here for servic As always, I had a top notch service experience at Herb Connolly Acura. Jim runs a top notch operation and I highly recommend going here for service! More