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891 Reviews of MetroWest Acura- Service Center
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September 25, 2016
Excellence Sustained I moved from MA & I continue to make Herb Connolly my dealership of choice. In fact I travel back to Framingham because I always receive service I can I moved from MA & I continue to make Herb Connolly my dealership of choice. In fact I travel back to Framingham because I always receive service I can trust. This is an A+++ dealership! More
by DY
Verified CustomerEmployees Worked With
Jim Brown & Jake
September 21, 2016
B1 service Thought the service was expensive for what was done. Inquired about tires, but found same much cheaper down the road. Asked about matching price and g Thought the service was expensive for what was done. Inquired about tires, but found same much cheaper down the road. Asked about matching price and got the run around. More
by BBERNCOMP
Employees Worked With
Cindy Cacella
September 20, 2016
Great service on short order I called on a Monday morning first-thing because my oil warning light had come on over the weekend. The service team was most accommodating and made I called on a Monday morning first-thing because my oil warning light had come on over the weekend. The service team was most accommodating and made an appointment for me early Monday morning and set me up with a loaner car for the day The work was done by 3pm and my Acura was back in great shape! - thank you for making things so easy! More
by 44AUGUSTUS
Employees Worked With
Cindy
September 20, 2016
Pleasure to work with the Acura Service Team! I have been dealing with the Herb Connelly Acura Service team for many years, and several Acuras, . and they have always met my expectations of excell I have been dealing with the Herb Connelly Acura Service team for many years, and several Acuras, . and they have always met my expectations of excellent service. Jim Brown and his people are courteous, knowledgable and prompt. My cars are well cared for, and when needed, a loaner is made available so I can take good care of my real estate clients as well while work is being done on my MDX. Thank you! More
by REALCTS
Employees Worked With
Kevin Hanson
September 19, 2016
Prompt Quality Service Our service appointment was primarily for the purpose of replacing a recalled airbag. We had been waiting for some time to get that done, but were not Our service appointment was primarily for the purpose of replacing a recalled airbag. We had been waiting for some time to get that done, but were not notified that the part was available. I called about that and someone on the service desk offered that he would try to order one. He called back almost immediately and we scheduled the service for the following week to coincide with the A 1 service. I was able to get a late morning appointment and only had to wait a little over an hour. The service adviser who helped was Jake and he was very professional and helpful, arranging for a discount coupon to be applied to the cost. The work was done quickly, the waiting area was comfortable (albeit too cool), and the car was freshly washed when I drove out. More
by WGeary
Employees Worked With
Jake in service
September 16, 2016
Great Service They made it so easy for me to get the car serviced. I just drove in and drove out with a loaner within 15 minutes. Picking up the car the next day wa They made it so easy for me to get the car serviced. I just drove in and drove out with a loaner within 15 minutes. Picking up the car the next day was also a breeze. In and out very quickly. More
by MEMURPHY0
Employees Worked With
Jake
September 15, 2016
Great Expectations Herb Connolley Acura consistently provides Exceptional Customer Service in a friendly, welcoming and high-technolgy environment with a comfortable, wo Herb Connolley Acura consistently provides Exceptional Customer Service in a friendly, welcoming and high-technolgy environment with a comfortable, work- friendly waiting area while service is completed. More
by DMCOLETTI
Employees Worked With
Jim Brown
September 13, 2016
efficient I am always met with curious employees. The service was quick, and having a loner car was helpful. There were no surprises and my expectations were m I am always met with curious employees. The service was quick, and having a loner car was helpful. There were no surprises and my expectations were met. More
by heidivr
Employees Worked With
no sales
September 13, 2016
Very responsive staff. Appointment was on time. The service staff are wonderful. The appointment reminders by email & text is an excellent way to communicate. Friendly atmosphere. Customer waiting a The service staff are wonderful. The appointment reminders by email & text is an excellent way to communicate. Friendly atmosphere. Customer waiting area is five star. More
by V111MPH
Employees Worked With
Kevin & David , Dennis Murray
September 09, 2016
Recall visit 9/8/16 I brought my 2012 Acura TL in for a recall. From the ease of making my appointment to the friendly greeting upon my arrival, I was very happy with my I brought my 2012 Acura TL in for a recall. From the ease of making my appointment to the friendly greeting upon my arrival, I was very happy with my service. My service representative said the work would be approximately 1 1/2 hours and everything was done within 1 hour. My car was vacuumed and washed and ready by 8:00 am. I would highly recommend the service department at Herb Connolly. More
by John F. Whitney
Employees Worked With
David Hansen
