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891 Reviews of MetroWest Acura- Service Center
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September 06, 2016
Terrible! My most recent experience with Herb Connolly Acura was terrible. The shuttle left without me making me 30 minutes late for work, they left my sunroof My most recent experience with Herb Connolly Acura was terrible. The shuttle left without me making me 30 minutes late for work, they left my sunroof open and it was raining and they refused to honor a signed warranty I was given when I purchased the car. The warranty says the effective date was 4/20/12 and it was good for 84 months or 100,000 miles. My car has 61,500 miles on it and I bought it in 2012. They REFUSED to honor it!!!! More
by KRAND321
Verified CustomerEmployees Worked With
David Hansen, Brenden Connolly
September 05, 2016
Professional and timely Excellent service. Very professional and timely. Jake was very accommodating and courteous. He explained exCtly what was being done to my car, includ Excellent service. Very professional and timely. Jake was very accommodating and courteous. He explained exCtly what was being done to my car, including the issues and the solutions Another great experience. More
by JEBTAG
Employees Worked With
Jake
September 05, 2016
Service took too long and they damaged the car The car was in for the air bag recall and it took over 2 hours to perform this service which was an hour longer than I was quoted. When I got the car The car was in for the air bag recall and it took over 2 hours to perform this service which was an hour longer than I was quoted. When I got the car back the trim around the air bag was scratched up. I am upset because now I do not know which Acura dealer to use because I refuse to use the Auburn location because of their negligent technicians. More
by CURTISGBALKO
Employees Worked With
Kevin Hagerty
September 01, 2016
Good service, just took forever I had an appointment at 7:45am, they saw me right away and took in the car. Said the diagnostics would take about an hour (took closer to 2) once we I I had an appointment at 7:45am, they saw me right away and took in the car. Said the diagnostics would take about an hour (took closer to 2) once we ID'd the problem, the actual repair would tak an hour or so. Not sure what the loaner policy is but after 3 hours had passed I had decided it was too late to even ask for a loaner, next time I'll ask beforehand but overall the service was good, issue was fixed and the people were super friendly. More
by ALEXTORRES.19165
Employees Worked With
Cindy
August 31, 2016
Service My muffler was installed in a timely manner, but not tightened correctly so I had to bring back. Was handled quickly and fixed right the second time. My muffler was installed in a timely manner, but not tightened correctly so I had to bring back. Was handled quickly and fixed right the second time. More
by hcoombs
Employees Worked With
Jake
August 31, 2016
My routine service uncovered larger issues I was provided a quiet office to work in. When it was determined that more work than anticipated was needed, I was given a loaner car quickly, and ass I was provided a quiet office to work in. When it was determined that more work than anticipated was needed, I was given a loaner car quickly, and assistance moving car seats, etc. Everyone was efficient and helpful. More
by MELISSA_MEYEROWITZ
Employees Worked With
Jacob
August 31, 2016
Wife's emergency service My wife called to tell me there was thumping noise in Acura Rl, I went to Herb Connelly Acura no appt. and explained my problem. Jim took the Acura fo My wife called to tell me there was thumping noise in Acura Rl, I went to Herb Connelly Acura no appt. and explained my problem. Jim took the Acura for test drive and discovered there was large screw in right front tire that was making that noise. Service repaired the tire in out in hr. Great job by Jim Brown and Bob in service.. John Lynch More
by IRENE620
Employees Worked With
Jim Brown Bob
August 30, 2016
excellent service Great communication and car was ready at desired time.my service advisor, Jake Clew was excellent in conveying some additional service issues. I will Great communication and car was ready at desired time.my service advisor, Jake Clew was excellent in conveying some additional service issues. I will keep this car for a couple more years. Too bad that the TSX Sportwagon was discontinued. More
by SFSPHD
Employees Worked With
Gil Berkman
August 30, 2016
Staff was sensitive to my service needs and situation The service manager assessed my current situation, and maintenance needs, and came up with the appropriate auto service. Sensitivity to my current req The service manager assessed my current situation, and maintenance needs, and came up with the appropriate auto service. Sensitivity to my current requirements, and situation was demonstrated. The service was carried out timely, and was well done. I was comfortable waiting for the service to be performed. Kudos. More
by TERRY1272
Employees Worked With
Cindy Cacella
August 29, 2016
Great service! I'm been very happy with the service for me above average. i had my acura tl service for the second time both them was a pleasure do business with her I'm been very happy with the service for me above average. i had my acura tl service for the second time both them was a pleasure do business with herb conelly i always will be back if i need. More
by JUCEUSA
Employees Worked With
Cynthia Cacella
