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891 Reviews of MetroWest Acura- Service Center
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August 29, 2016
Amazing Service! I received a top-notch service from a top-notch advisor - Jake Clew. Hands down, one of the best and most knowledgeable service advisor I have worked I received a top-notch service from a top-notch advisor - Jake Clew. Hands down, one of the best and most knowledgeable service advisor I have worked with. He communicated very well with his customers and made sure that the service Acura has rendered was highly satisfactory. I have been to this Acura service center for 4 years and was always impressed with the quality of their service department. Their service advisors have been superb and it was always a pleasure working with them - knowing that my car will be in great hands!! More
by OLIVER_M23
Verified CustomerEmployees Worked With
Jacob Clew
August 25, 2016
Quick, efficient service. Had my oil change, tire rotation and car wash and vacuuming in one hour. Comfortable and clean area to relax in while waiting for my cr device to be c Had my oil change, tire rotation and car wash and vacuuming in one hour. Comfortable and clean area to relax in while waiting for my cr device to be completed. More
by JOELFREED
Employees Worked With
Cindy
August 25, 2016
Excellent Service for 7 years I have had a 2009 Acura TL for 7 years an have always had excellent service at your dealership. In July one day before vacation, I broke the passen I have had a 2009 Acura TL for 7 years an have always had excellent service at your dealership. In July one day before vacation, I broke the passenger mirror off my car. Your service department ordered a new one and installed it the next morning so the car was all set to go to vacation in the afternoon. More
by JOAN.CARLTON
Employees Worked With
Kevin Hagerty
August 25, 2016
Quality Service After owning my Acura for just after two years, I feel that the quality of the service department ranks among the best that I have experienced from ot After owning my Acura for just after two years, I feel that the quality of the service department ranks among the best that I have experienced from other car dealerships. Small things matter to me, and they cover the small things well. Text and email reminders of the appointment; early appointment times for those of us who like to get things done before work; detailed breakdown of the repairs done to the car; etc. This is what matters to me and I appreciate it. More
by B.TAYLOR0
Employees Worked With
Nana Hagan
August 23, 2016
Great Service Person My service person, Cindy, did an excellent job assessing my needs and providing good feedback and recommendations to have my car serviced. I felt I co My service person, Cindy, did an excellent job assessing my needs and providing good feedback and recommendations to have my car serviced. I felt I could trust her recommendation and quite honestly that's very hard for me to do as my perception is that I cannot trust the auto industry. She changed all that with the way she handled the whole experience. Would love to see this replicated!! More
by JIMRUSSO70
Employees Worked With
Cindy
August 22, 2016
Super service with sincerety and good cheer On the way from Michigan to Wellesley, I noticed a howl or growl from the rear of my 2015 TLX. The staff scheduled an appointment almost immediately. On the way from Michigan to Wellesley, I noticed a howl or growl from the rear of my 2015 TLX. The staff scheduled an appointment almost immediately. David Hansen treated me with great courtesy and sincere concern. An hour later the technicians had diagnosed a bad bearing in the rear wheel and an hour and a half later I was on the road in a quiet car. The waiting room was very pleasant and comfortable, the coffee excellent, and the work was covered under warranty. Even the car wash was free. I could not have imagined such good service and attention. Jerry Bailey More
by Jerry Bailey
Employees Worked With
David Hansen
August 20, 2016
Couldn't be more pleased with my experience From the time I dropped off my vehicle for both warranty and service work I felt completely taken care of. Was completely satisfied with work done a From the time I dropped off my vehicle for both warranty and service work I felt completely taken care of. Was completely satisfied with work done an explanation of how it was completed. More
by ESUDKIN
Employees Worked With
Jim Brown, Gil Berkman
August 18, 2016
Service Jake, our service rep, is excellent. He is professional, explains everything in detail, follows-up, etc. We now bring both of our Acrua's to this deal Jake, our service rep, is excellent. He is professional, explains everything in detail, follows-up, etc. We now bring both of our Acrua's to this dealership. More
by ALOUGHNANE
Employees Worked With
Jake (Jacob)
August 16, 2016
AC Repaired Expeditiously in Heat Wave Before Vacation My AC went out the Sunday before I was leaving for vacation. I drove up to Herb Connolly Acura at 7 AM Monday opening and drove out 2 hours later, pro My AC went out the Sunday before I was leaving for vacation. I drove up to Herb Connolly Acura at 7 AM Monday opening and drove out 2 hours later, problem fixed. Kudos to the service tech, mechanic, and the support staff. Got a new inspection sticker and a car wash too! More
by MultipleAcuraOwner
Employees Worked With
My Friendly Service Tech
August 12, 2016
Excellent Service Experience Kevin and the team did a great job servicing my RDX. I was happy to get a loaner car while the work was being done. Made it easy to get to work. Kevin and the team did a great job servicing my RDX. I was happy to get a loaner car while the work was being done. Made it easy to get to work. More
by KATHRYNCM
Employees Worked With
Kevin
