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891 Reviews of MetroWest Acura- Service Center
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July 28, 2016
Easy peasy & no pressure I personally had a hard time nailing down a time and the scheduling department was very kind and helpful rescheduling me multiple times. The actual se I personally had a hard time nailing down a time and the scheduling department was very kind and helpful rescheduling me multiple times. The actual service was timely and very informative. I was given a two quotes on tires and installation in anticipation for the Winter. More
by CAMPCHOCOLATE
Verified CustomerEmployees Worked With
Jake
July 27, 2016
Up to date Information not provided. My navigation system needed to be send out for repairs. I was given an estimated time of two to three weeks. At the end of that period, it was hard My navigation system needed to be send out for repairs. I was given an estimated time of two to three weeks. At the end of that period, it was hard get a person to talk with about an update of how much additional time was expected or what was causing the additional time to be needed, More
by JOELFREED
Employees Worked With
David Hansen
July 26, 2016
Always make you feel at home It is always more expensive to get your service done at the dealership but they go out of their way to make you feel at home and that they are taking It is always more expensive to get your service done at the dealership but they go out of their way to make you feel at home and that they are taking care of you. More
by Sue
Employees Worked With
David Hansen
July 22, 2016
Acura MDX Service Easy online scheduling and shuttle service for drop off and pick up. I was informed about the car service by phone and text. The car was cleaned on th Easy online scheduling and shuttle service for drop off and pick up. I was informed about the car service by phone and text. The car was cleaned on the outside and inside at the end. More
by KAMLESHKHUSHALANI
Employees Worked With
Gil Berkman
July 22, 2016
Excellent Service I have been servicing cars at Herb Connolly Acura Service for years. Courteous and well-informed service reps who provide reliable and helpful informa I have been servicing cars at Herb Connolly Acura Service for years. Courteous and well-informed service reps who provide reliable and helpful information. Final cost is often below estimate. Actual service is first class with great attention to detail. Service department is the strongest reason I would consider buying another car there. More
by TIM_W_ARMOUR
Employees Worked With
Cindy, Jim Brown
July 21, 2016
Great service! We bought our 2011 MDX here and get it service here too. Cindy Cacella was our rep and did a great to work explaining what needed to be down with our We bought our 2011 MDX here and get it service here too. Cindy Cacella was our rep and did a great to work explaining what needed to be down with our car. Highly recommend her! More
by PATEL4761
Employees Worked With
Cindy Cacella
July 21, 2016
Acura RDX 35K check-up Fast easy check-in, friendly informative service, I was kept informed throughout the process and the car was cleaned inside and out. Excellent waitin Fast easy check-in, friendly informative service, I was kept informed throughout the process and the car was cleaned inside and out. Excellent waiting and work area with wifi for connection to my office More
by DAVE.PIETROPAOLO
Employees Worked With
Dave
July 20, 2016
Saturday service My car was slow to start on Saturday,wasn't sure if it was the starter or battery. Found out the service center was open all day Saturday. Brought m My car was slow to start on Saturday,wasn't sure if it was the starter or battery. Found out the service center was open all day Saturday. Brought my car in, Cindy took my information in 5 minutes and gave me a rental. They called me Monday with all the information and serviced everything that needed attention. Since my car is older, I need to hear that everything is OK More
by peisle0133
Employees Worked With
Jim and Cindy
July 20, 2016
Easy and straightforward. Everything was great. Dealer service is always expensive but that's the cost of convenience and knowing the job was done correctly. I've had bad expe Everything was great. Dealer service is always expensive but that's the cost of convenience and knowing the job was done correctly. I've had bad experiences with independent mechanics in the past so I always go to the dealer. More
by MATT_KOSAKOWSKI
Employees Worked With
Dave Hansen
July 18, 2016
Customer Friendly Service Experience Everything went smoothly with my service, Cindy arranged for a loan car which was very helpful to me and kept me informed throughout the day as to the Everything went smoothly with my service, Cindy arranged for a loan car which was very helpful to me and kept me informed throughout the day as to the status of my car. She gave me the option of picking the car up end of day or next morning at my convenience which was also very helpful to me. I had the car detailed as part of my service and the work was excellent! More
by KTree
Employees Worked With
Cindy
