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891 Reviews of MetroWest Acura- Service Center
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July 18, 2016
Outstanding Customer Service James Brown and his team are an absolute pleasure to work with. They truly understand customer service and have exceeded any expectations I have had. James Brown and his team are an absolute pleasure to work with. They truly understand customer service and have exceeded any expectations I have had. Thank you! More
by masantosuosso
Verified CustomerEmployees Worked With
James Brown
July 17, 2016
In for oil change. Car was clean and ready before promised. David was great. No wait to get in or out. Loaner was nice touch. David in Service was professional and had e Car was clean and ready before promised. David was great. No wait to get in or out. Loaner was nice touch. David in Service was professional and had everything prepared. He explained what had been done and I was very satisfied. More
by KRoop
Employees Worked With
David in Service.
July 14, 2016
Didnt like the service quality It looks like they dont like fixing car under warranty for free. I went to fix my SUV window, first appointment the guy told me he didnt hear anything It looks like they dont like fixing car under warranty for free. I went to fix my SUV window, first appointment the guy told me he didnt hear anything on window. I literaally had to show him what was the problem. Later they ordered the parts and fix it the next week. I got my car and check the window,they fix the problem but they didnt clean the glass. The window they worked was so dirty. They didnt even clean the window after they were done. I parked my car and cleaned myself. Also, didnt get the free car wash. I understand my car was clean but they didnt bother to ask. More
by GYALJEN
July 14, 2016
Spectacular Hands On Service As Usual I have been using the Herb Connolly Acura team for over ten years now for several vehicles. Jim Brown and his crew of service advisors always make yo I have been using the Herb Connolly Acura team for over ten years now for several vehicles. Jim Brown and his crew of service advisors always make you feel welcome and at ease- like you are the most important customer they will see that day. More
by Stokerace
Employees Worked With
Jim Brown, Jacob Klewe
July 14, 2016
Nice job, good price High quality jobs, reasonable price, complete in time. Return clean car. Check almost everything and give advice for needed extra service and repair High quality jobs, reasonable price, complete in time. Return clean car. Check almost everything and give advice for needed extra service and repair. Explain what was done. More
by MATERNOV
Employees Worked With
David Hansen
July 14, 2016
Venture shield Came for apply venture shiel Service was quick They had the work done in the time frame the promised Overall good job done, I strong recommend Came for apply venture shiel Service was quick They had the work done in the time frame the promised Overall good job done, I strong recommend More
by DAYOU84
Employees Worked With
John Delmonaco, Rich Tsai
July 13, 2016
My pleasant experience @Herb Service - Framingham I am very pleased with the professional and warm personnel @ The service center. They truly care for their customers ! Kevin Taggerty... he is an I am very pleased with the professional and warm personnel @ The service center. They truly care for their customers ! Kevin Taggerty... he is an excellent person ! an absolute A++ ! The Service management @Herb Framingham has reasons to be proud for having service oriented folks like Kevin. The rest of the folks...equally responsive. Today Kevin was out of office when i went, his collegues did hop in quickly and took care of my requirement. This is True customer support ! Way-2-go Herb Service !! More
by MohanAchar
Employees Worked With
Kevin Haggerty
July 12, 2016
Accommodating, Great experience for service. Loner vehicle provided for service covered under extended warranty. Timely service. Informative about service provide Great experience for service. Loner vehicle provided for service covered under extended warranty. Timely service. Informative about service provided, no other problems at this time. More
by MHOULLAHAN
Employees Worked With
Kevin
July 11, 2016
Excellent enthusiastic individualized service. As mentioned, the man who worked with me was on top of the situation and kept me well informed in a timely fashion and I was satisfied. As mentioned, the man who worked with me was on top of the situation and kept me well informed in a timely fashion and I was satisfied. More
by RONA976
Employees Worked With
None of those names ring a bell, and I can't think of the guy's name, but he was very helpful.
July 11, 2016
B12 service Best Customer service in the WORLD They are prompt, Courteous and caring. I was offered a Loaner and the car was ready when promissed Been doing bu Best Customer service in the WORLD They are prompt, Courteous and caring. I was offered a Loaner and the car was ready when promissed Been doing buisness there since 2006 More
by nh1836
Employees Worked With
Jacob Crew, Jimmy Goon, Nana Hagan
