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891 Reviews of MetroWest Acura- Service Center
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July 11, 2016
Best Service Center in New England I have been getting great service at Herb Connolly Acura for over 20 years and it is hard to imagine going anywhere else. My last car was a 2001 Acur I have been getting great service at Herb Connolly Acura for over 20 years and it is hard to imagine going anywhere else. My last car was a 2001 Acura MDX. They serviced it and got me service deals I couldn't imagine until the day I limped into the dealership with a dying transmission. My current 2015 RDX has 35,000 miles. I keep it serviced whenever it needs it. I get a loaner when I need it. I get a pleasant greeting no matter when I arrive. Everything has been great. I wouldn't go anywhere else. More
by ALAN LEVIN
Verified CustomerEmployees Worked With
Cindy Casella
July 08, 2016
Great Service Dave is great to deal with very personable and upfront about everything. I have been getting my car serviced here off and on for over 8 years, The onl Dave is great to deal with very personable and upfront about everything. I have been getting my car serviced here off and on for over 8 years, The only reason i was off was because I bought a Lexus but I am back to an Acura know and wont go anywhere else!! More
by JOE K
Employees Worked With
Dave Hansen
July 08, 2016
Great service, on time delivery Easy to get appointment, great service, comfortable waiting area with good wifi and Starbucks coffee, friendly and courteous staff, no pushing for ext Easy to get appointment, great service, comfortable waiting area with good wifi and Starbucks coffee, friendly and courteous staff, no pushing for extra services Pricing similar to all Acura dealership is expensive.. More
by Mdxowner
Employees Worked With
Do not remember.. Was not my regular guy as I had to take an early appt.
July 07, 2016
regular service this is the best service department in Massachusetts , excellent every time I come here, , no waiting, car was cleaned perfectly, in and out in an ho this is the best service department in Massachusetts , excellent every time I come here, , no waiting, car was cleaned perfectly, in and out in an hour as promised. More
by BSHU
Employees Worked With
Jacob ( sservice writer)
July 05, 2016
Excellent Easy to get appointment and loaner car, place is in good location easy to get to,friendly staff, work is completed on time, Clean waiting room and Easy to get appointment and loaner car, place is in good location easy to get to,friendly staff, work is completed on time, Clean waiting room and Good coffee!!!. More
by SLANDAJ
Employees Worked With
Cindy Cacella
July 05, 2016
Great Experience I called the dealership to see about any outstanding recalls for my 2004 MDX. There was 1 recently for the airbag. I set up the appt. when it was good I called the dealership to see about any outstanding recalls for my 2004 MDX. There was 1 recently for the airbag. I set up the appt. when it was good for me. When I got there, the shuttle had left already. I waited in the waiting room. And when the shuttle was still not available Dave gave me a loaner car instead. He kept me updated on the progress. Everything was great except I had to give back the 2016 loaner car. Lol More
by JUNIOR2VOD
Employees Worked With
Dave Hansen
July 01, 2016
Always good service Jim Brown with his staff of Service Advisors and Technicians always take care of its customer. Is that simple. My wife and I have never consider goin Jim Brown with his staff of Service Advisors and Technicians always take care of its customer. Is that simple. My wife and I have never consider going to another service department. More
by BORI111_61
Employees Worked With
Eric, Toole
June 29, 2016
Good Service with Status Updates Zipped in and out. Provided a loaner and always appreciate the exterior wash. Courteous and prompt, from the sales reps, to service agents, to the c Zipped in and out. Provided a loaner and always appreciate the exterior wash. Courteous and prompt, from the sales reps, to service agents, to the check-in technicians at the shop. Thanks. More
by KayZee
Employees Worked With
Dave and Cindy from Service Dept., Jimmy Goon
June 28, 2016
Recall Went out of their way to make sure my recall was done as fast as possible and gave me free loaner until parts became available. Went out of their way to make sure my recall was done as fast as possible and gave me free loaner until parts became available. More
by PKPK77
Employees Worked With
Jim Brown
