MetroWest Acura- Service Center

Very professional and courteous service Brought my car in for a warranty service - car was washed and ready before I expected it. Everyone on the service team is polite and professional. Brought my car in for a warranty service - car was washed and ready before I expected it. Everyone on the service team is polite and professional. More

B3 SERVICE Everything was handled very professionally. I was given a loaner when service was going to be longer than expected. I was called immediately after ser Everything was handled very professionally. I was given a loaner when service was going to be longer than expected. I was called immediately after service was done. More

Dealer failed to pay for loaner call during recall We bought the new TL here. Everything was good until the airbag recall happened this March. The dealer has promised to pay for the loaner car at $45/d We bought the new TL here. Everything was good until the airbag recall happened this March. The dealer has promised to pay for the loaner car at $45/day until the car gets fixed. However, at the most recent (and final) bill, the dealer is unwilling to pay for rental car. As a result, the rental car company has charged the customer the full amount of 1,273.37! It is completely unacceptable! I have tried to contact the service manager, James Brown at least 5 times via email, phone call, but failed to connect with him. He did not respond to any of my request to get this bill paid. Out of the 1,273.37 unpaid balance, I am responsible for paying around $170 plus tax as a co-pay. The rest should be contributed from the dealer at $45/day basis between June 4th and June 20th. My TL's airbag was not fixed until June 18th. Even more frustrating, the dealer promised it was okay for me to return the rental car until June 20th, but in fact they were not even wiling to pay for the period at all! Acura has deeply disappointed me through the dealership, in both ways of not-honoring recall loaner can and irresponsible for customer's contact. I would recommend anyone I know to not buy Acura anymore, not only because the airbag issue will stop you to drive the car for three month, but also the dealer at this location is not going to be responsible at all. I hope this review will help the dealer to get this issue resolved as soon as possible. More

Friendly, efficient service I have been using this dealership for service for 5+ years now. Service keeps getting better and better. Team members are always friendly, helpful a I have been using this dealership for service for 5+ years now. Service keeps getting better and better. Team members are always friendly, helpful and make bringing in my car for service a pleasant experience. More

Great service, as usual Brought car for the A1 Service. Service was done in a very timely manner and technician inspected car overall, as well. Provided suggestions and expla Brought car for the A1 Service. Service was done in a very timely manner and technician inspected car overall, as well. Provided suggestions and explained everything in great details. More

It was pleasant Jim went above and beyond to accommodate and solve all my problems while I was there. Jim went above and beyond to accommodate and solve all my problems while I was there. More

Work was fine The work performed was fine. They were prompt and punctual and all work was done to my satisfaction. On the downside, I was a bit surprised that The work performed was fine. They were prompt and punctual and all work was done to my satisfaction. On the downside, I was a bit surprised that someone had rifled through the center storage compartment on my vehicle. Also, the service agent provided misinformation about my car (corrected it later on) and the work that was necessary to be performed. I hope to deal with a different agent on my next visit. More

Kevin is very nice I have my Honda CRV served there because my friend recommended to me. Kevin explained the problem for me. I hope the car is in good shape now. I have my Honda CRV served there because my friend recommended to me. Kevin explained the problem for me. I hope the car is in good shape now. More

Best experience with service at a dealership I was very pleased with your service professionals. The service department was clean and Kevin explained everything well and listened to me. You s I was very pleased with your service professionals. The service department was clean and Kevin explained everything well and listened to me. You should be proud of your very professional team. More