MetroWest Acura- Service Center

Excellent customer service! As usual....excellent customer service! Knowledgeable, fast, friendly! Could not ask for more! Highly recommend this dealership! Bonus: always le As usual....excellent customer service! Knowledgeable, fast, friendly! Could not ask for more! Highly recommend this dealership! Bonus: always leave with a super clear car. Excellent car wash! More

Still covered in pollen Maybe I was expecting something that you don't provide. My car was nicely washed when I picked it up, but the interior was still covered in pollen. I Maybe I was expecting something that you don't provide. My car was nicely washed when I picked it up, but the interior was still covered in pollen. I was hoping that you would at least wipe it down if not vacuum the interior. Other than that, everything was excellent. More

Scheduled Maintenance Very good service and communications. Nice waiting area with good Starbucks coffee! All work to be done was explained in detail and Dave answered all Very good service and communications. Nice waiting area with good Starbucks coffee! All work to be done was explained in detail and Dave answered all questions thoroughly. More

Extraordinary service experience When I experienced terrible roadside assistance problems, Jim Brown, Acura of Framingham, went above and beyond to intervene on my behalf, service my When I experienced terrible roadside assistance problems, Jim Brown, Acura of Framingham, went above and beyond to intervene on my behalf, service my car and assure me that I was in good hands. The personal and professional treatment was remarkable. More

Oil Cange Car was taken in for service at appointment scheduled time and was completed at estimated time. Car was returned washed and clean Jacob was my servic Car was taken in for service at appointment scheduled time and was completed at estimated time. Car was returned washed and clean Jacob was my service rep and was very helpful and knowledgeable. Very friendly atmosphere Thank you. More

Great Service , good communication before, during and at end. No surprises. Jacob waited for me at the end of the day past his departure time. Job well done. , good communication before, during and at end. No surprises. Jacob waited for me at the end of the day past his departure time. Job well done. More

Reasons I Return to Herb Connolly Acura 1. It is quick and easy to make an appointment. 2. They call and email to remind you. 3. The waiting area is conducive to working .. I call it worki 1. It is quick and easy to make an appointment. 2. They call and email to remind you. 3. The waiting area is conducive to working .. I call it working from my Acura office 4. The service technician/manager I deal with regularly is professional, friendly, efficient and explains everything to me. He always uses coupons to lower the bill as much as possible. 5. I am greeted cheerfully every time. 6. Service is done correctly; car washed and vac'd. 7. I see the salesperson who sold me the car and he remembers me. He recently became the sales manager. When he told me this, he said, "so I can take even better care of you".. I said "I intend to drive this car for a long time"..He didn't miss a beat, he said "I intend to have this job for a long time." Perfect response. 8. Free Starbucks coffee is nice. The buying experience was a pleasure and the maintenance experience is a pleasure- I have no need to go anywhere else. More