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891 Reviews of MetroWest Acura- Service Center
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March 18, 2016
Disappointing. Gil Berkman our sales agent was great, we appreciated the detail and the service we received from him. Gil recommended the service at Herb Connolly Ac Gil Berkman our sales agent was great, we appreciated the detail and the service we received from him. Gil recommended the service at Herb Connolly Acura. We brought in our car for the first service. Everything seemed well in the beginning but in the end... disappointment. When I received our car, they didn't even bother to vacuum the inside. I actually asked our service advisor if a wash and vacuum was included. And he confirmed that it was complimentary. On the vehicle maintenance report it states that the proper maintenance was done and it states that the wash and vacuum was done. Really? I guess I'll have to take their word for it on the maintenance part. We purchased the full maintenance program up front and this is our first service experience. They could of at least done a half-A job of vacuuming, but they just didn't bother too. It's actually insulting. More
by FMReviewer
Verified CustomerEmployees Worked With
Kevin H (Service Advisor), Gil Berkman
March 17, 2016
Brake repair The staff was very quick and helpful in assessing the problem with my car and I felt that I was well-informed in every procedure that would be necessa The staff was very quick and helpful in assessing the problem with my car and I felt that I was well-informed in every procedure that would be necessary to complete the task. More
by B.TAYLOR0
Employees Worked With
David and Chris
March 17, 2016
Great service Stopped in for some required service with no appointment - was greeted by a friendly representative, service was thorough and quick, and I even got a Stopped in for some required service with no appointment - was greeted by a friendly representative, service was thorough and quick, and I even got a useful lesson about my tires (Dave was great!!). No pressure to purchase unnecessary items or services, and genuinely felt welcome and appreciated as a customer! More
by Nancy
Employees Worked With
Dave in service
March 17, 2016
A Great Experience I was greeted promptly upon my arrival by both David Hansen, a service adviser, and Chris, a service facilitator. David reviewed my paperwork and any I was greeted promptly upon my arrival by both David Hansen, a service adviser, and Chris, a service facilitator. David reviewed my paperwork and any other concerns I had for this service appointment. He was thorough and efficient as he explained the procedures for the service. The loaner was ready and its operation was reviewed. After the functioning of my car's systems was evaluated, David called me to go over the findings and scope of work/repairs that were indicated. The work was completed by early afternoon. When I arrived to pick up my car, the work that had been done was carefully explained. The care and professionalism in customer service was outstanding. Even though it has just been over 24 hours since I picked up my car, it drives like a dream. Kudos to the entire team who obviously take pride in their job! More
by MARYREIL
Employees Worked With
David Hansen, Chris
March 16, 2016
Great Acura Dealer Dave was great. The service was excellent as usual. I was kept up to date on everything that was happening as I waited. The entire service took less t Dave was great. The service was excellent as usual. I was kept up to date on everything that was happening as I waited. The entire service took less that two (2) hours. I bring both my Acura (RL) and my wife's Acura (TL) in for service and have never had a problem or issue. More
by NATECOOP
Employees Worked With
Dave Hansen
March 16, 2016
Great service everytime! The service you get at Herb Connolly is second to none. The service reps are great and always helpful, informative and courteous. Just the best. Nothi The service you get at Herb Connolly is second to none. The service reps are great and always helpful, informative and courteous. Just the best. Nothing more to say. More
by VZTOC
Employees Worked With
David Hansen
March 14, 2016
Very Courteous Efficient Service Keith was very efficient and called me when they found some issues to repair. I was given a loaner car since it was a long service. Keith was very efficient and called me when they found some issues to repair. I was given a loaner car since it was a long service. More
by ARIANEDMAY
Employees Worked With
Keith Hagerty
March 14, 2016
My favorite Acura dealer service I went there for a leaking tire. Not only they fixed it for just $19.99, they also detected the chirping noise in timing belt and fixed it for free. E I went there for a leaking tire. Not only they fixed it for just $19.99, they also detected the chirping noise in timing belt and fixed it for free. Even it was a recall, I still felt very lucky. More
by XPCHEN
Employees Worked With
Kevin
March 11, 2016
Wonderful honest efficient courteous service from the moment I drove to the automatic door into the covered service area I was greeted with a warm trusting smile explain completely what my reque from the moment I drove to the automatic door into the covered service area I was greeted with a warm trusting smile explain completely what my request for service was and what outstanding issues were with the IDX and discussed cost of each item before we agreed to proceed the work was done quickly and I have had no issues since the work is been done the waiting room was spotless Lee clean comfortable seats beautiful TV coffee water and reading materials there was even Wi-Fi I will do all my service with this dealership More
by DLAMOTHE1951
March 10, 2016
I was there for an oil change and tire rotation I just purchased my max in November 2014 and didn't anticipate needing to put front breaks on so soon. I purchased the car with 38,000 miles and assu I just purchased my max in November 2014 and didn't anticipate needing to put front breaks on so soon. I purchased the car with 38,000 miles and assumed that the car was in safe driving condition but come to find out after driving for a year my battery needed to be replaced and my front breaks were replaced. I have owned a previous Acura and it's a great car, so I wanted to continue with a car I was familiar with, I believe you should service and replace the thing that would typically need to be replaced when selling a used car, The service was great but I was shocked that the car would need such an expensive service after 14,000 miles. The price was too high I should have been given a break on the break fee! Nancy Rennell More
by RENNELLN1
Employees Worked With
The service person who initially check me in was great, but the last person I didn't care for . , Brian Barnatt
