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891 Reviews of MetroWest Acura- Service Center
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March 10, 2016
Best Service Center in the area Extremely efficient service center with brand new work bays and waiting area. Very professional staff and very knowledgable. Jim Brown, Head of Servi Extremely efficient service center with brand new work bays and waiting area. Very professional staff and very knowledgable. Jim Brown, Head of Service is the best around. More
by TIACAPO
Verified CustomerEmployees Worked With
Jim Brown
March 10, 2016
Morning at Acura Jake Clew, my service advisor was extremely courteous and helpful. The work done on my vehicle was done in a timely manner. My headlights were.very Jake Clew, my service advisor was extremely courteous and helpful. The work done on my vehicle was done in a timely manner. My headlights were.very cloudy. A headlight restoration was performed. The headlights look brand new. I noticed how bright my headlights were last night. I am a happy customer. Thank you every one. More
by SUNSHINE39
Employees Worked With
Jake Clew, service advisor
March 10, 2016
Problem with service visit -- but resolved well After being prompted by my dashboard to have a "B3" servicing done, I made an appointment with Herb Connolly Acura. It was my first visit there, as After being prompted by my dashboard to have a "B3" servicing done, I made an appointment with Herb Connolly Acura. It was my first visit there, as I recently moved from New Jersey. Scheduling the appointment was easy, and by coincidence, I had just received a servicing discount coupon in the mail. The servicing was done on schedule. The customer service agent (Jake Clew) was friendly and helpful, and he gave my car a clean bill of health. Unfortunately, when I pulled away from the dealership and braked on Route 9, I heard a loud grinding noise coming from the right front wheel -- a noise I had never heard before. I drove back to the dealership and reported the issue. After a 1 1/2 hour wait and some contradictory information about my car (which I vehemently disputed), Jake told me that they hadn't been able to resolve the problem and would need the intervention of the service manager (Jim Brown), who was out that afternoon. I was given a loaner overnight, which I appreciated. The next day was a long one, with multiple back-and-forth calls. But by late afternoon, the service team had identified and solved the issue, which related to rotating a replacement wheel (from a years-ago encounter with a pothole) onto the front of the car. It was a frustrating situation for all, but no one's fault, and it was resolved by returning the replacement wheel to the back of the car. All in all, it was a difficult and stressful situation arising from what should have been a routine maintenance visit. But I appreciated how Jim and Jake stayed on the case, rightly giving the benefit of the doubt to a new customer and pursuing the cause of the new problem until it was identified and rectified. Despite the unexpected hassles, I'll go back because of the way Jim and Jake handled the issue. More
by Chris R.
Employees Worked With
Jake Clew; Jim Brown
March 10, 2016
Oil Change Service Department went beyond the scheduled oil change, tire pressure check and keyless entry problem. A complimentary multi point inspection was d Service Department went beyond the scheduled oil change, tire pressure check and keyless entry problem. A complimentary multi point inspection was done and a check for outstanding safety recalls. Jake spoke with me a few times to update me and notified me of service that would be needed in the future. All issues were resolved to my satisfaction. This department led by Jim Brown, Service Manager, is professional, knowledgeable and accommodating. I always leave a happy customer. More
by PHYLLIS C
Employees Worked With
Jacob Clew
March 09, 2016
Exceptional scheduling and service. I have recently moved to Walpole MA from Connecticut and had my car serviced at several different Acura dealerships over the last 3 years. My experien I have recently moved to Walpole MA from Connecticut and had my car serviced at several different Acura dealerships over the last 3 years. My experience with the Herb Connolly Acura has been the best. Service scheduling: Exceptional. The polite lady called me several times just to find the most convenient time for me. She just seemed eager and valued repeat customers more than others. Unfortunately I do not know her name. That is the reason that although there is an Acura dealership in Walpole, I decided to travel to Framingham. Service: Great experience. Kevin was great and offered a loaner car without prior notice, as the service took about 2 to 3 hours. In all my previous experiences with Infinity, Audi or other dealerships, I would have to either reserve a loaner or just wait. I would strongly recommend Herb Connolly service department. More
by MEENAL1996
Employees Worked With
Kevin
March 09, 2016
Instant service appointment I called for B1 service appointment and was accommodated that very afternoon. Greeted byDavid who explained what would be done and time frame and who I called for B1 service appointment and was accommodated that very afternoon. Greeted byDavid who explained what would be done and time frame and who searched for coupon to apply.. Car washed and cleaned and delivered on time. More
by BETSY.CHALMERS
Employees Worked With
David Hansen
March 07, 2016
Oil change Everything was fine. Cindy was very nice and told me about other recommended service issues The car was washed which was very nice. I like the dis Everything was fine. Cindy was very nice and told me about other recommended service issues The car was washed which was very nice. I like the discount coupons. More
by DLOCKE5
Employees Worked With
Cindy in service
March 07, 2016
In-n-out with ease I went in for a B-service on my Acura. They explained what the service entailed, and told me it would take about 2 hours. I decided to wait and do I went in for a B-service on my Acura. They explained what the service entailed, and told me it would take about 2 hours. I decided to wait and do some work in their lounge using the free wifi. After just about an hour, the car was done, washed and ready. More
by ARCHEJ
Employees Worked With
Jim Brown
March 07, 2016
Very satisfied experience They did battery change and B-service on my Acura MDX. Kevin gave me a loaner as the service time expanded more than 2 hours. He applied coupons in ev They did battery change and B-service on my Acura MDX. Kevin gave me a loaner as the service time expanded more than 2 hours. He applied coupons in every possible way he could think of. Got his call while shopping around. Car was shining and ready. Everything went so smooth and I really apprieciate the process. More
by Shawn123
Employees Worked With
Kevin
March 07, 2016
Truly impressed with the service. Scheduling was effortless and reminders in email were great. They had the car ready when expected and it was spotless inside and out. The sales depart Scheduling was effortless and reminders in email were great. They had the car ready when expected and it was spotless inside and out. The sales department and service department work well together; ensuring great service. More
by PH
Employees Worked With
Dennis Murray
