Michigan City Ford

Glad to see improvements to service dept Recent changes to service department staff are paying off! We were about to stop bringing our vehicle to this location for repairs and maintenance. I Recent changes to service department staff are paying off! We were about to stop bringing our vehicle to this location for repairs and maintenance. I appreciate the calls updating us on status of our vehicle, which was our largest complaint with previous staff. Felt the staff was genuinely trying to do their best to meet our needs in a timely manner. Vol, Samantha & Luis showed professionalism and courtesy throughout the last two visits. I'm giving 5 stars for only this most recent visit. Past experiences would have been rated much lower, but improvements are obvious and appreciated. More

best dealership ever!!! everyone was very friendly and extremely helpful they did everything they could to get us a deal of a lifetime of the car we wanted. we are definitely everyone was very friendly and extremely helpful they did everything they could to get us a deal of a lifetime of the car we wanted. we are definitely going back for the next car that we buy. More

Genuine guys I purchased a new Ford Focus today with the salesman Terry Morse and had a wonderful experience with your closing financial guy Greg Harper. Both o I purchased a new Ford Focus today with the salesman Terry Morse and had a wonderful experience with your closing financial guy Greg Harper. Both of these guys were very professional They did a great job answering all my questions. I would recommend these guys to help a friend if they were looking for a car buying experience. More

Great service Very personable and knowledgeable employees. They go above and beyond to make sure your needs are taken care of. Vol is extremely helpful. I’ve be Very personable and knowledgeable employees. They go above and beyond to make sure your needs are taken care of. Vol is extremely helpful. I’ve been a customer for 4 years More

Great Service Terry was amazing to work with, and I walked out with what I came to get. I was able to get a warranty and a cheaper price. Would definitely recommend Terry was amazing to work with, and I walked out with what I came to get. I was able to get a warranty and a cheaper price. Would definitely recommend More

Service Summary I thought the service was very good and would recommend them to everyone I know. I have always had a great experience with their service department an I thought the service was very good and would recommend them to everyone I know. I have always had a great experience with their service department and hope to keep that trend going More

Great experience I was very pleased with the experience. They negotiated with me for the vehicle i was looking for and gave me a great price on my trade-in. Friendly s I was very pleased with the experience. They negotiated with me for the vehicle i was looking for and gave me a great price on my trade-in. Friendly service! More

Bought new truck and love it! Easy and quick transaction. The vehicle is beautiful. Extremely happy. Plus I bought it from a local person. Very accommodating and fun to deal with! Easy and quick transaction. The vehicle is beautiful. Extremely happy. Plus I bought it from a local person. Very accommodating and fun to deal with! More

Mark was helpful Recently bought a Ford Flex from Castle Ford, Michigan City. We are very pleased with the vehicle and the people were very friendly. I was told that Recently bought a Ford Flex from Castle Ford, Michigan City. We are very pleased with the vehicle and the people were very friendly. I was told that a new multi-million dollar building is going in soon. This will surely be the best dealer in the Region. More

Poor Communication. We arrived at the dealership. The person that we were supposed to meet with was in another building. None of the other salesmen were eager to help us. We arrived at the dealership. The person that we were supposed to meet with was in another building. None of the other salesmen were eager to help us. They passed us around until someone said they could help. We went to test drive 2 different vehicles. One was just sold. Can understand that. Then the other supposedly had a bad engine. If it had a bad engine, why was it on the website still, and why when we talked to them 15 minutes prior to going down there what was going on with the vehicles. I only went here because the woman wanted a Ford. Now you know why I am a Chevy guy and why Ford stands for Fix Or Repair Daily. The vehicle that sold was a Chevy, the one with the bad engine, a Ford. Will not attempt to buy from this dealership again. More