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Michigan City Ford
Michigan City, IN
473 Reviews
You can feel the difference when you walk through our doors. Smiling, friendly people are prepared to take care of whatever automotive needs you require. High Pressure? Not here!! Our prices in every department are competitive with every other dealership, if not lower! We price our vehicles to market right from the start, so very rarely are negotiations necessary! How would you like to not have to haggle over price when you are in the market for a new or previously enjoyed vehicle? Now there's a place you can enjoy your buying experience, here at Castle! Most of our vehicles are already the least expensive and serviced vehicles in a 200 mile radius. You can be assured that your vehicle will also be fixed right the first time, by Ford Certified Mechanics, and also washed! When you entrust us with diagnosing and fixing your vehicle, Ford or any other brand, we treat it like it's our own! We, here at Castle Ford, want to earn your business, and we'll never expect it for free!!! Make an appointment to experience your best buying and servicing experience, ever, and ask about the "Castle Difference".
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
By Type
Showing 473 reviews
November 01, 2018
I got a great deal! I came in pre-approved for a certain APR and drove my new car away with a lower APR! I was devastated after totaling my Jeep from hitting a deer and I I came in pre-approved for a certain APR and drove my new car away with a lower APR! I was devastated after totaling my Jeep from hitting a deer and I had been down in the dumps since. I was really dreading having a car note after many years of being note-free. Terry was very warm, welcoming and knowledgeable upon my arrival. Mark put in extra effort to make sure that I got the best terms. I am so pleased that my experience at this dealership helped ease my fears and that I secured the best financing for my financial profile. Thanks! More
by lpeephur
Employees Worked With
Mark Artibey, Terry Morse
October 31, 2018
Knowledgeable friendly attentive The staff was great. All my questions were answered. They were very attentive to me and my wife. We will definitely buy another car from Castle! The staff was great. All my questions were answered. They were very attentive to me and my wife. We will definitely buy another car from Castle! More
by mjj23456
Verified CustomerEmployees Worked With
Sharon Barozzini, Mark Artibey
October 29, 2018
Service Prompt service on warranty work. Friendly and informative staff. Clean waiting area. Service explained in detail how long work would take, and supplie Prompt service on warranty work. Friendly and informative staff. Clean waiting area. Service explained in detail how long work would take, and supplied updates during the performed service. More
by HUGOMIDASV
Employees Worked With
Sharon Barozzini
October 29, 2018
First Truck I got into an accident and totalled my car. Chris helped me replace it and gave me a great deal. Thank You Castle..... I will tell my friends. I got into an accident and totalled my car. Chris helped me replace it and gave me a great deal. Thank You Castle..... I will tell my friends. More
by Bennyqwe
Employees Worked With
Chris Bellamy
October 29, 2018
My purchase experience A pleasure to work with no pressure very nice environment very well knowledgeable will recommend this dealership to all of my friends very knowledgeab A pleasure to work with no pressure very nice environment very well knowledgeable will recommend this dealership to all of my friends very knowledgeable on everything that was going on right hopefully okay we got this okay More
by Bob
Employees Worked With
Terry Morse, Ron Gale
October 29, 2018
Great service the reason for my rating is because because excellent service, great deals,honesty and fast service they make you feel welcome and answer all ques the reason for my rating is because because excellent service, great deals,honesty and fast service they make you feel welcome and answer all questions about purchasing the vehicle More
by David
Employees Worked With
Mark Artibey, Terry Morse
October 27, 2018
Ridiculous! They sold me a truck with a bad hub acctuator, took a week of haggling for them too finally fix it. 3 months later brake pads are bad and the power st They sold me a truck with a bad hub acctuator, took a week of haggling for them too finally fix it. 3 months later brake pads are bad and the power steering. I went change my brakes out and there is no jack kit with the truck and have now spent half a day on the phone, why they give me a run around about whether or not they can get me one. Stand behind your product or dont sell it. More
by Leon1777
Employees Worked With
Mark Artibey, Kyle Wheeler
October 27, 2018
On time service Great service experience. Had made an appointment to have "THE WORKS" done to my Explorer. I was greeted by friendly service staff and Luis (I hope th Great service experience. Had made an appointment to have "THE WORKS" done to my Explorer. I was greeted by friendly service staff and Luis (I hope this is his name) completed the paperwork to start the service work. He was very helpful and reviewed the past service work on the Explorer to make sure it was current. More
by dillml
Employees Worked With
Luis (Louis?)
October 27, 2018
Great couldn’t ask for a more helpful staff! Thanks again for great service! Highly recommend for all of your service needs Someone is always there to answer any questions u might have .. .... Thanks again for great service! Highly recommend for all of your service needs Someone is always there to answer any questions u might have .. ..... thanks again More
by jordancartalino
Employees Worked With
Mark Artibey, Ron Gale
October 27, 2018
Oil change and remote start put on The service people are just amazing friendly and helpful it was a real pleasure dealing with your business and will definitely recommend them and will The service people are just amazing friendly and helpful it was a real pleasure dealing with your business and will definitely recommend them and will return for all my services More
by rlosiniecki
Employees Worked With
Ashley and Louis , Sharon Barozzini
