Michigan City Ford

Great car, great deal Sales person found the exact car we were looking for. Sharon searched and ordered cars for to look at and got one that matched our list of needs. Th Sales person found the exact car we were looking for. Sharon searched and ordered cars for to look at and got one that matched our list of needs. The deal was easy and agreeable to us with out much negotiation. I was not going to trade our old vehicle, but the offer was good and saved me the time and effort to sell the old car on my own. The time with Mark and Chris was also pleasant, at no time did we feel pushed or intimidated. Thanks for the great car! More

Excellent experience I had a fantastic experience working with Chris at Castle Ford. He was well informed and worked hard to ensure that I was able to get the exact car th I had a fantastic experience working with Chris at Castle Ford. He was well informed and worked hard to ensure that I was able to get the exact car that I wanted, which was not a simple task. Chris is very responsive and attentive, and made my car purchasing experience a simple and painless procedure. Thank you to Chris and Castle Ford for making me a happy customer! More

Edker Hull Saturday 9/9/2017 What a great experience I had buying a car from Castle Ford Lincoln. From the the time I inquired about the Ford Explorer online. They called me back What a great experience I had buying a car from Castle Ford Lincoln. From the the time I inquired about the Ford Explorer online. They called me back immediately letting me know the car was available. I went to the dealership and from the time I walked in everyone was smiling, pleasant and helpful to my needs. Literally everyone in the dealership that I saw came and shook my hand as well as went outside and shook my wife's hand. Chris my sales was the best I have ever had in buying a car. Chris was energetic, friendly, very detail in going over everything with me and guided me through the process in which I really appreciated and he as the rest of the team really made me feel welcome. I recommend this dealership to everyone near and far. The staff is great and the price is right. I will definitely be back to purchase a car from Castle Ford Lincoln in the near future. Thanks again to everyone at Castle Ford. Sorry I couldn't remember everyone's name. Lol...I will make sure to tell all my family and friends to buy a car from you. Thanks again I truly love my car. More

Excellent Dealer and Experience Sales associate Chris Bellamy and General Manager Marked got my wife and I the truck we were looking for a price that was lower than the competition. Sales associate Chris Bellamy and General Manager Marked got my wife and I the truck we were looking for a price that was lower than the competition. They stayed after closing hours to make it happen. Finance manager Tom Roberts was also great to work with, friendly and efficient. Its great to find a dealer right here in Michigan City that we can trust to perform the scheduled maintenance without traveling far. I would highly recommend Castle Ford!! Matt Debiak More

Exceptional Dealership Amazing experience at Castle Ford. From Matt Brown (sales associate) to Tom Roberts (finance manager) to John Kabzinski (general manager), I was absol Amazing experience at Castle Ford. From Matt Brown (sales associate) to Tom Roberts (finance manager) to John Kabzinski (general manager), I was absolutely impressed with the professionalism and personal touch of the staff. Everyone went out of his way to give me a great deal on a terrific car and answered all of my questions and concerns along the way. Castle Ford has gone above and beyond to earn my business and I will be recommending this fine dealership to all my friends and family in the future. More

Great Dealership I was very impressed with Castle Ford. This dealership is a no nonsense place and tells you the reality. Milton was a great sales representative hone I was very impressed with Castle Ford. This dealership is a no nonsense place and tells you the reality. Milton was a great sales representative honest, polite, accommodating, and straightforward. Mark the General Manager was also good and willing to help. No higher pressure sales personnel here but good genuine people. Definitely check them out if you want a car. More

Warranty issues I had an issue with front brakes (vibration) they fix them. Had issue again and they replaced front brakes and rotors. Warranty issues, John said we'l I had an issue with front brakes (vibration) they fix them. Had issue again and they replaced front brakes and rotors. Warranty issues, John said we'll take care of cost. Hats of to John Kabzinski and entire crew @ Castle Ford, I've already told lots of people to go there. Thanks again MT More

Great people - no pressure I was looking for a truck 4x4. Simple but comfortable and reasonably priced -something I could afford and be happy with. I worked with Sharon and Ma I was looking for a truck 4x4. Simple but comfortable and reasonably priced -something I could afford and be happy with. I worked with Sharon and Mark there , who were very helpful and knowledgable and not pushy. I took my time, took several test drives and they were very good to work with on my trade in also. Allan the finance manager did a great job helping me stay in my budget. Everyone there was very helpful and courteous, I highly recommend them! I now have a F250 that I enjoy driving. Thank you! More

Amazing customer service I went into Castle ford today and received amazing customer service and experience from my visit. I now have my new 2014 Ford Escape and would recomme I went into Castle ford today and received amazing customer service and experience from my visit. I now have my new 2014 Ford Escape and would recommend others to go to get the same great service I received. All their employees are there and ready to help any way that they can to assist you on getting the car you want!! Chris was an awesome guy to work with on getting he car I wanted and an outstanding cost. Allen did a phenomenal job on assisting me with my financial needs and Mark the General sales manager was great as well along with the rest of the sales team at this dealership. I will continue to purchase all our vehicles from this location!! More

Poor Customer Service Took my truck in Tuesday morning for what I thought was an alignment. Was told I needed new front brake pads and rotors costing hundreds of dollars. Took my truck in Tuesday morning for what I thought was an alignment. Was told I needed new front brake pads and rotors costing hundreds of dollars. Not happy, but what can you do? Said OK. Was told they needed a part and it wouldn't be in till Wednesday morning. They would put it in right away and call me. By late afternoon on Wednesday, I called them since I hadn't heard a word. Was told the part would be in that night and they would have it ready by Thursday morning. Asked why they didn't call and let me know. No answer to that. Thursday morning comes and goes. I called again. I guess the phone only works in one direction at that place. Was told the mechanic was at lunch and he was about halfway through. ???????????? Finally got a call at 2:30 in the afternoon that the vehicle was ready. Let me see.......3 days to replace front brakes and no phone calls till the end of the third day. Unacceptable. Obviously, I will not be returning here for any future work on my truck. More