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Michigan City Ford

Michigan City, IN

Overview
Reviews
Vehicles
4.5
471 Reviews
You can feel the difference when you walk through our doors. Smiling, friendly people are prepared to take care of whatever automotive needs you require. High Pressure? Not here!! Our prices in every department are competitive with every other dealership, if not lower! We price our vehicles to market right from the start, so very rarely are negotiations necessary! How would you like to not have to haggle over price when you are in the market for a new or previously enjoyed vehicle? Now there's a place you can enjoy your buying experience, here at Castle! Most of our vehicles are already the least expensive and serviced vehicles in a 200 mile radius. You can be assured that your vehicle will also be fixed right the first time, by Ford Certified Mechanics, and also washed! When you entrust us with diagnosing and fixing your vehicle, Ford or any other brand, we treat it like it's our own! We, here at Castle Ford, want to earn your business, and we'll never expect it for free!!! Make an appointment to experience your best buying and servicing experience, ever, and ask about the "Castle Difference".
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3930 Franklin St

Michigan City, IN

46360

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Showing 471 reviews

June 19, 2023

Fixed the trim on car, but couldn’t fix leak because couldn’t find it so have to take back when raining! More

by ruthelmaleslie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Moffitt
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Jun 21, 2023 -

Michigan City Ford responded

Hi, we are so disappointed to learn of this situation you have described. Please give us a call at (219) 879-5381 and we will do our best to make this better. We hope to hear from you soon.

June 19, 2023

Jake was super polite and answered all my questions. He also checked on me after my purchase. I will always buy my cars from Jake! More

by Sophia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob Woods
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Jun 21, 2023 -

Michigan City Ford responded

Hi Sophia, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

June 18, 2023

I had a great time shopping here. Sales staff made the whole experience worth recommending. Unfortunately they did not have the vehicle I was interested in, but I would recommend them More

by KJo2398
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trace Kennedy, DESIREA MARTINEZ, Jacob Woods
Report | Print
Jun 20, 2023 -

Michigan City Ford responded

Hi, thank you for your wonderful response to the quality of service our Staff provides! Please let us know if there is ever anything else we can do for you! Safe travels!

June 18, 2023

Jake was so nice and super knowledgeable. The whole process was quick and easy! Jake is the best! More

by Ella
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob Woods
Report | Print
Jun 21, 2023 -

Michigan City Ford responded

Hello Ella, thank you for taking the time out of your day to tell us about your experience. At Castle Ford, LLC, we value our customers and we look forward to seeing you on your next visit. Take care!

June 17, 2023

Great experience, great people. Took the stress out of buying a vehicle, we definitely be returning for my next vehicle. More

by KJo2398
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trace Kennedy, Jacob Woods
Report | Print
Jun 21, 2023 -

Michigan City Ford responded

Hello, we are happy we could make your experience a positive one! At Castle Ford, LLC, we value our customers and we look forward to seeing you on your next visit. Take care!

June 13, 2023

High pressure add on at Dale won't take no for an answer high interest rates More

by frankpogorzelski
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Samantha Moffitt
Report | Print
Jun 17, 2023 -

Michigan City Ford responded

Hi, we are so disappointed to learn of this situation you have described. We would like the chance to talk to you further so please do call us at (219) 879-5381 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

June 05, 2023

Tom O'Neill was great to work with. We have purchased 1 truck and plan on purchasing more from Tom in the future!!! More

by eholt
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tom O'Neill
Report | Print
Jun 07, 2023 -

Michigan City Ford responded

Hi, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 30, 2023

Casidhe Kennedy is very professional and knowledgeable. She is always a pleasure and very accommodating More

by T. Blanton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casidhe Kennedy
Report | Print
Jun 01, 2023 -

Michigan City Ford responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Castle Ford, LLC, we value our customers and we look forward to seeing you on your next visit. Take care!

May 30, 2023

Rachel is the best salesperson I have ever worked with. She did everything she could to get me the car I wanted, while listening to my concerns and working to get me the payment I was comfortable with. She More

by chaynes1002
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rachel Kinney
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Jun 01, 2023 -

Michigan City Ford responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Castle Ford, LLC, we value our customers and we look forward to seeing you on your next visit. Take care!

May 23, 2023

Sam was my sales associate. She was absolutely the best with handling everything including sale More

by Dashawn Nunn
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Samantha Moffitt
Report | Print
May 26, 2023 -

Michigan City Ford responded

Hi Dashawn, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

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