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Michigan City Ford

Michigan City, IN

Overview
Reviews
Vehicles
4.5
471 Reviews
You can feel the difference when you walk through our doors. Smiling, friendly people are prepared to take care of whatever automotive needs you require. High Pressure? Not here!! Our prices in every department are competitive with every other dealership, if not lower! We price our vehicles to market right from the start, so very rarely are negotiations necessary! How would you like to not have to haggle over price when you are in the market for a new or previously enjoyed vehicle? Now there's a place you can enjoy your buying experience, here at Castle! Most of our vehicles are already the least expensive and serviced vehicles in a 200 mile radius. You can be assured that your vehicle will also be fixed right the first time, by Ford Certified Mechanics, and also washed! When you entrust us with diagnosing and fixing your vehicle, Ford or any other brand, we treat it like it's our own! We, here at Castle Ford, want to earn your business, and we'll never expect it for free!!! Make an appointment to experience your best buying and servicing experience, ever, and ask about the "Castle Difference".
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3930 Franklin St

Michigan City, IN

46360

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Showing 471 reviews

May 14, 2023

Will continue buying cars from Castle Ford. Service was excellent Samantha has reached out to me several times it need to have anything done to my truck. Good service keep up the good work Don More

by donster7140
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ron Gale, greg harper, Samantha Moffitt
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May 16, 2023 -

Michigan City Ford responded

Hi, thank you for taking the time to leave us your response to our staff's outstanding customer service! We hope to be of service to you again! Take care!

May 14, 2023

It was a Horrible experience, The truck was junk. They will not help in anyway after the sale. More

by BRANDON
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Trace Kennedy, Tom O'Neill, Lauren Peterson
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May 16, 2023 -

Michigan City Ford responded

Hi Brandon, we deeply regret to hear about your recent experience at our dealership. Our goal is to learn from your feedback and continue to improve for all of our valued clients. Please give us a call at (219) 879-5381 and we will do our best to make this better. We hope to hear from you soon.

May 04, 2023

The people at Castle are very courteous and very friendly. They took good care of my wife and I.!!! Thank you.. More

by jrp899
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sharon Barozzini, Milt Dabagia, Trace Kennedy
Report | Print
May 08, 2023 -

Michigan City Ford responded

We are happy we could make your experience a positive one! At Castle Ford, LLC, we value our customers and we look forward to seeing you on your next visit. Take care!

May 01, 2023

Vehicle fixed correctly on the first visit,drives better than it ever has since I’ve owned it. More

by Paula Lynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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May 03, 2023 -

Michigan City Ford responded

We are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

April 30, 2023

Was a absolutely fantastic experience. I wouldn’t recommend anyone going anywhere else but castle and to deal with the best salesperson I’ve ever had SAMANTHA. Thank you so much again. More

by Larry
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sharon Barozzini, Greg Harper, greg harper, Samantha Moffitt
Report | Print
May 02, 2023 -

Michigan City Ford responded

Hi Larry, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

April 28, 2023

She is amazing! Works very hard at her job pleasure to be around! Greg is great also! More

by martinllorens
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Harper, Samantha Moffitt
Report | Print
May 02, 2023 -

Michigan City Ford responded

Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

April 20, 2023

They always get you in fast and get the work done properly the first time More

by Eshreve21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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May 02, 2023 -

Michigan City Ford responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!

April 18, 2023

Very easy to work with. No hassle. Glad to be back in a Lincoln Corsair. More

by SBAROZZINI
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Harper, Samantha Moffitt
Report | Print
May 02, 2023 -

Michigan City Ford responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

April 12, 2023

They are really honest people they don’t try to sell you anything or over price I will recommend 100% More

by mjimenezmedina10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
May 02, 2023 -

Michigan City Ford responded

Hi, we appreciate your recommendation of our dealership! Please let us know if there is ever anything else we can do for you! Safe travels!

March 29, 2023

It took over 2 hours for oil change and tire rotation . Will take for service elsewhere in the future. Also I thought it was too expensive. More

by Cyril
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Casidhe
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Mar 30, 2023 -

Michigan City Ford responded

Hi Cyril, we always strive to do 100% for all of our customers so we’re extremely disappointed to hear of your negative experience with us. We take our clients' comments seriously and want to understand in further detail what exactly went wrong. Please reach out to us at (219) 879-5381 at your earliest convenience so we can begin working towards resolving this matter. We value your business and understand we can always improve so we hope to speak with you soon.

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