Michigan City Ford

Awesome Service I needed a Transit 250 fast and Blake and Castle Ford helped me out! I would definitely recommend Castle Ford to anyone looking for a new vehicle. I needed a Transit 250 fast and Blake and Castle Ford helped me out! I would definitely recommend Castle Ford to anyone looking for a new vehicle. More

Very accommodating Made it work to get the vehicle I really wanted They were Very accommodating for the time we had Wish we had the time to get an overview of the car Made it work to get the vehicle I really wanted They were Very accommodating for the time we had Wish we had the time to get an overview of the cars features More

Frustrating Problem: engine light being on. Trying to schedule an appointment to have it looked at and as soon as I have an appointment the engine light goes Problem: engine light being on. Trying to schedule an appointment to have it looked at and as soon as I have an appointment the engine light goes off (not your fault) and can't have a diagnostic done. Engine light comes on - I call to schedule an appointment on Thursday and can't be seen until Monday due to a full schedule (I understand). Doesn't work for me because I have to go back to work in Schaumburg, IL. I suggest that I bring it in on Thursday and leave so you can do a diagnostic test to locate the problem and I will pick my car up Saturday and make arrangements that will fit both our schedules to fix the problem. Had a hard time to make them agree and this is where my dad gets involved and they agree to the plan ( no hard feelings maybe I wasn't being clear). Left car and went on my way. I haven't heard anything and it is late Friday afternoon so I called the tech that I left the car with to follow up and left a message. No return call. It's Saturday morning and I still haven't heard any thing so on my way back to La Porte, IN I call the service center when I'm 20 minutes away from the Michigan City exit. Instead of calling the service tech I go through the prompts and get connected to person in the service dept. Hard time finding the service ticket, the progress of the situation and blah, blah, blah. Good News: As I was minutes away from pulling into your parking lot the tech came back to the phone and located the car and said it would be ready for pickup shortly. Better News: They realized my car was under warranty and they pushed my car to the head of the line and fixed the problem. I chose that I wouldn't recommend your shop, but the truth is you did come through for me. and I probably would recommend your shop. It was just a very frustrating process. I hope you read this in full, I know it is a rather long review, I hope you take this as constructive criticism and want to let you know I will be back. More

Service on my truck Called to make an appointment on my truck leeann was very friendly and understanding on what I needed done, when I came in the staff was very friendly Called to make an appointment on my truck leeann was very friendly and understanding on what I needed done, when I came in the staff was very friendly and courteous, got me right in very clean environment, no hassle, I was in and out about 30 minutes, they even clean my truck And didn't spend to much, and they did not try to sell me something I didn't need I'll be back for sure 👍 More

Great experience! Had a fantastic experience buying my vehicle from Castle Ford. Blake is great to work with. It was a one-stop shop for all of my questions and made ca Had a fantastic experience buying my vehicle from Castle Ford. Blake is great to work with. It was a one-stop shop for all of my questions and made car buying a worry-free experience. I also feel that I got an exceptional value and was offered a high level of customer service. Highly recommend going to Blake and Castle. More