Michigan City Ford - Service Center

Recall part. The only problem I had was where I had to drop my key off at night. I never had to do this before. But I called the next day to make sure they found i The only problem I had was where I had to drop my key off at night. I never had to do this before. But I called the next day to make sure they found it. I think this was do to the work being done on the building. But the service work on my SUV was awesome. More

Serviced right the first time I had a problem on a Friday and they would have gotten me in on Saturday but I opted for the Monday. Service was done right the first time. Everyone I had a problem on a Friday and they would have gotten me in on Saturday but I opted for the Monday. Service was done right the first time. Everyone was friendly and vehicle was returned clean. More

Car service I came to castle to get my Lincoln checked and the minute i walked in everyone was nice and hospital the guys at the desk was friendly and helpful. Gr I came to castle to get my Lincoln checked and the minute i walked in everyone was nice and hospital the guys at the desk was friendly and helpful. Great service!!! More

LIGHTHOUSE PLACE Mr. Volume Brown was very helpful and worked hard to give us honest information and as fast a turnaround as he could, always keeping us updated. Mr. Volume Brown was very helpful and worked hard to give us honest information and as fast a turnaround as he could, always keeping us updated. More

!!!!!!!!!GREAT!!!!!!!! GREAT SERVICE!!!!! BROUGHT MY DAUGHTERS VEHICLE IN AND WAS IN AND OUT FAST, WITH GREAT PRICES AND FRIENDLY SERVICE, THANK YOU FOR EVERYONE'S HELP! GREAT SERVICE!!!!! BROUGHT MY DAUGHTERS VEHICLE IN AND WAS IN AND OUT FAST, WITH GREAT PRICES AND FRIENDLY SERVICE, THANK YOU FOR EVERYONE'S HELP! More

Service review. What needed to get done got done. I was also informed about what did not need to get done which saved time and money. I appreciated that much. Merc What needed to get done got done. I was also informed about what did not need to get done which saved time and money. I appreciated that much. Mercury and Focus both serviced recently. More

Happy with my visit Everyone went beyond what they needed to do to help me. Was very pleased with all there extra help. Although business is in process of remodeling Everyone went beyond what they needed to do to help me. Was very pleased with all there extra help. Although business is in process of remodeling. found they made sure we where comfortable while waiting, Did have a problem on just where I could park? More

What a difference on the other side of the business. Service writers need to work on soft skills. My service writer might have had a long/bad/non-ideal day but as the customer I have no way of knowing t Service writers need to work on soft skills. My service writer might have had a long/bad/non-ideal day but as the customer I have no way of knowing that and as such I can only base my opinion on that one experience. I shouldn’t feel like an inconvenience to them for my being there. To be honest I’d rather have not needed to make the appointment but my car wasn’t performing as desired with only 600 miles, so I had to be there. I also don’t enjoy being talked down to like I’m an infant. I don’t need the queens English just talk to me like an adult just like you’d expect and LIKE to be talked to. This service department IS NOT LIKE CASTLE SALES. I will think long and hard before I return next time I need service, there are other Ford Dealers who like to do factory warranty work and change my oil. More

Blower motor Called in for appointment. Got in same day and was fixed that day. Polite and helpful service employees. Even washed the truck despite the cold temp Called in for appointment. Got in same day and was fixed that day. Polite and helpful service employees. Even washed the truck despite the cold temperatures. More

They are under construction remodel The front dest female worker was grumpy and not so polite. They other workers where ok, and helpful. Maybe the grumpy worker is because of the remodel The front dest female worker was grumpy and not so polite. They other workers where ok, and helpful. Maybe the grumpy worker is because of the remodeling going on, but still horrible attitude. Was not completely satisfied. More