Michigan City Ford - Service Center

Service department needs to communicate better I took my car in for a recall, oil change and tire rotation. I was suppose to have my car back in 2 hours and a month later, I finally got it back! T I took my car in for a recall, oil change and tire rotation. I was suppose to have my car back in 2 hours and a month later, I finally got it back! The recall part was defective and there were only 14 recall parts in the nation. I understand this happens and I am okay with all of that, they were nice enough to pay for me to get a car through enterprise, but I should not have had to keep calling them to find out the status of my car. The day I took it in I had to call a couple times in the evening and I felt I got the run around. I still had to call 2 days later to find out the status and they still didn’t know what was going on. I finally found out after many phone calls later that I was getting a car from enterprise and it was probably going to be a month befire I would get my car back. One month and two days later, I decided to give them a call for an update. Heard the same story and they had to call Ford to see where the part was. The next day I get a call (surprisingly) saying the part came in and they should be done with it around 2:00 that afternoon! Never heard anything more that day. So the following day while I was at work I called them again in the afternoon to get an update and after I was on hold for a few minutes they came back on the phone and said, “Guess what? It’s done!” Since I finally got my car back, the tire pressure light has been on (don’t they check that when they do the oil change and tire rotation) and my traction control light keeps coming on. I haven’t even done anything about it because I’m scared to take it back in. More

Not optimal communication Brought my car in for two problems: windshield lost exterior molding and exterior rear view mirror shakes at speed. What I got was a tune-up and when Brought my car in for two problems: windshield lost exterior molding and exterior rear view mirror shakes at speed. What I got was a tune-up and when they called to say all was completed there was no mention of any problem. Only after I got home and read the receipts did I realize they did not fix either ugh More

Brake Issue I had taken my vehicle in to have an oil change, they informed me that I was due for the 60,000 mile tune up, so I had them go ahead and do that. T I had taken my vehicle in to have an oil change, they informed me that I was due for the 60,000 mile tune up, so I had them go ahead and do that. They later called me up and said that the front brake need changed badly, I had them go ahead and do that also. I picked up my vehicle and took it home, I didn't drive it again for a few weeks as it is my personal vehicle. When I did drive it again I noticed if I stepped on the brakes hard that at about 5 mph to a full stop that there was a grinding noise in the front end. I drove it again a few weeks later and wanted to make sure it wasn't a one time issue and the problem still persisted. I called Castle Ford and asked to make an appointment and they said for me to just bring the vehicle in and someone would look at it. I dropped the vehicle off and explained the problem, they were going to have someone look at it. They called me later in the day and said it was gravel in the brake slides and that it was all fixed now. I drove it back to work and wanted to see if it was indeed fixed and it was not. I drove it that weekend and the problem still persists. I am going to give the dealership one last problem to correct the problem before I take it to another dealership More

Truck tire Bought the truck in July 2018. Continually took it back for the right front tire not holding air. They told me they checked the tire, rotated the tir Bought the truck in July 2018. Continually took it back for the right front tire not holding air. They told me they checked the tire, rotated the tires, continued to leak. They said they checked the sensor and.could not find anything wrong even though the yptire was visibly low, I took it back this week and ended up paying 178.00 because now they said the sensor was bad. Ok so it took them 4 months of teling me they could not find the problem and WOW all of a sudden I need to pay the 178.00 to repair a problem that existed? I had my oil changed in October coupon said 29..99 and I paid 68.00 because I didn't bring the coupon. When I ask if they checked the antifreeze I was told oh its ok the truck is only 2 years old. Ok that was not what I ask and is it such a big deal to check the antifreeze? It really bothers me that Castle is acting like Hirsch. I really hope Castle doesn't take their clients that lightly. Your sales team is great but when you have a problem wow. I have another when I turn more sharply or when I had to make a hard stop my seat moved to the side. This happens every time. Am i comfortable going back in with another complaint? No I am not. More

Thank you Ron for the service provided Castle Ford staff was very pleasant and took care of the right front tire. Thank you Ron and staff! This was my first time visiting Michigan City Ford Castle Ford staff was very pleasant and took care of the right front tire. Thank you Ron and staff! This was my first time visiting Michigan City Ford. More

Took Three times It took three times before the service team put me on the schedule. When I called and made an appointment for service, I would get a date and time for It took three times before the service team put me on the schedule. When I called and made an appointment for service, I would get a date and time for that service. When that date and time would come I would call and they would say they don't know what happened however I was not scheduled. Now believe it our not but this happened 3 time yes 3 times before I every had my car service. After the third time I said I should talk to the General manger but the lady told me that would do me no good! As I usually buy new cars every two to three years I am not sure if this is the place for. So you please tell me what kind of review I should give! Best Regards Dave More

There to check on an oil leak. Was there to check on an oil leak after having my Navigator serviced the week before. Oil in drip pan had not been cleaned off adequately and it was l Was there to check on an oil leak after having my Navigator serviced the week before. Oil in drip pan had not been cleaned off adequately and it was leaking down. More

Service Prompt service on warranty work. Friendly and informative staff. Clean waiting area. Service explained in detail how long work would take, and supplie Prompt service on warranty work. Friendly and informative staff. Clean waiting area. Service explained in detail how long work would take, and supplied updates during the performed service. More

Great couldn’t ask for a more helpful staff! Thanks again for great service! Highly recommend for all of your service needs Someone is always there to answer any questions u might have .. .... Thanks again for great service! Highly recommend for all of your service needs Someone is always there to answer any questions u might have .. ..... thanks again More

On time service Great service experience. Had made an appointment to have "THE WORKS" done to my Explorer. I was greeted by friendly service staff and Luis (I hope th Great service experience. Had made an appointment to have "THE WORKS" done to my Explorer. I was greeted by friendly service staff and Luis (I hope this is his name) completed the paperwork to start the service work. He was very helpful and reviewed the past service work on the Explorer to make sure it was current. More