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Midlands Toyota

Columbia, SC

Overview
Reviews
4.2
4,049 Reviews
Call Dealership (803) 877-6279
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240 Killian Commons Parkway

Columbia, SC

29203

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Showing 4,049 reviews

September 16, 2021

My appointment time was at 11:30, and dick dyer graciously served me before my appointment time. Excellent customer service. More

by VERAGOINS85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trent McQueen
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Sep 17, 2021 -

Midlands Toyota responded

That's what we like to hear! Customer service is very important to us and we're so glad to hear you were pleased with your experience. We hope you choose us again for your future service needs.

September 16, 2021

It took far too long for 10,000 check. 3 hrs and 39 min. Normally it takes 1 to 1 1/2 hours. More

by HAPPY CAMPER
Recommend Dealer
Yes
Employees Worked With
Jason Baughman
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Sep 16, 2021 -

Midlands Toyota responded

Thank you for sharing your experience with us. We are sorry to hear that your wait time for your service did not meet your expectations. We know that your time is valuable and will work hard as a team to improve. Your feedback is very important to us because we will use it to improve our service operations towards our ultimate goal of complete customer satisfaction. Please feel free to reach out to our Service Manager, Daniel Peterson, at 803-691-5602 if you would like to discuss this further. We value your business and look forward to serving you again in the future. Take care.

September 16, 2021

Daniel always provides exactly what I need and I trust him to never try to sell me a service that is not necessary. Have been working with him for several years and he has always been friendly and profess More

by Joyce
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Daniel Peterson
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Sep 17, 2021 -

Midlands Toyota responded

Thank you for your kind words about Daniel, Joyce! An honest and enjoyable service experience is what we strive for with every customer and we're so glad to hear Daniel helped provide that for you. We will pass along your compliments to him. Thank you for choosing Dick Dyer Toyota and come see us again soon!

September 15, 2021

Great Salesman and associates. Didn’t appreciate price miscommunication though from the online sales department and the physical. Also, waiting days to drive a car I purchased off the lot was infuriating. More

by ALEXANDERPERRY132
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kendall Decker, Joe Medina, JAMES BERTHA
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Sep 16, 2021 -

Midlands Toyota responded

We appreciate your candid feedback, Alexander. While we are very happy to learn that our salesmen and associates were great, it’s disappointing to hear that your experience was less than completely satisfactory. We understand your frustration with the longer than expected wait for your vehicle as well as the miscommunication. At Dick Dyer Toyota, our ultimate goal is complete customer satisfaction. Because of this, We’d like to speak with you personally to discuss your visit further so that we can pinpoint areas for improvement. Please, when you have a moment, reach out to our Sales Manager, Matt McIntyre at 803-786-4111 when you have a moment. Thank you for choosing Dick Dyer Toyota, and we look forward to speaking shortly.

September 15, 2021

Mr. Peterson always provides friendly and professional service. Thank you! I will look forward to working with you again More

by Echosis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Peterson
Report | Print
Sep 17, 2021 -

Midlands Toyota responded

That's wonderful to hear! We will pass along your kind words to Mr. Peterson. We value your business and we hope you come see us again soon!

September 15, 2021

Professional, friendly, helpful, personable, knowledgeable, hardworking, thorough, amazing, fast, quick, kind, gracious, trustworthy, experienced, flexible More

by Munnerlync
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Risher, Joe Medina
Report | Print
Sep 17, 2021 -

Midlands Toyota responded

We're so pleased to hear that! Thank you for taking the time to share your positive feedback with us. We value your business and hope you're enjoying your new vehicle!

September 15, 2021

Great service but compared to other Toyota service centers it was a little bit slower. More

by aa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
N/a
Report | Print
Sep 16, 2021 -

Midlands Toyota responded

Thank you for sharing your comments! We’re happy to hear that your service was great. However, it is unfortunate to hear that your wait time did not meet your expectations. We will use your feedback to observe our operations and make improvements in order to reach our goal of total customer satisfaction. Our team works hard to make sure our customer’s vehicles are well taken care of before they hit the road again, and we will continue to offer you this high standard of service. Thank you for choosing Dick Dyer Toyota, and we look forward to taking care of you again.

September 15, 2021

Brought my car in for maintenance and an oil leak was discovered. Service dept checked on my warranty which was a covered experience. I was given a rental car for the week-end. Service was great More

by TNBROWN2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Rivera, Daniel Peterson
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Sep 17, 2021 -

Midlands Toyota responded

Thank you for the 5 star review and for your positive feedback! We are proud to be entrusted with your service and delighted to hear how pleased you were with your experience. We hope to see you again for your future service needs!

September 15, 2021

Carlos was amazing ! I expressed my concerns about having issues there every time I was there. He made sure that my experience was nothing like the others and nothing short of amazing! Also, Daniel was aweso More

by AB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Rivera , Daniel Peterson, Victor Torres, Cameron Graham
Report | Print
Sep 17, 2021 -

Midlands Toyota responded

Thank you for sharing your positive experience with Carlos and Daniel! We are so pleased to hear they provided you with excellent service. Thank you for choosing Dick Dyer Toyota and we hope to see you again for your future service needs!

September 15, 2021

The salesman and finance manager were great to work with. I definitely recommend coming to Dick Dyer Toyota. More

by VONBAILEY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Finance guy. His name was not listed. , Dennis Risher, MADDI FALL
Report | Print
Sep 17, 2021 -

Midlands Toyota responded

Thank you for your recommendation and the 5 star review! We are proud to provide our customers with an enjoyable purchase experience. Please don't hesitate to reach out if you have any future needs. We hope you're enjoying your new vehicle!

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