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Midlands Toyota

Columbia, SC

4.2
4,049 Reviews

240 Killian Commons Parkway

Columbia, SC

29203

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Showing 4,049 reviews

November 20, 2020

My experience at Dick Dyer Toyota was great!;/ I'm a first time buyer and John Washington and Zach helped me find a car with reliability, safety, style and fit my budget. They explained all of the paper More

by MirandaPanda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Carter, Jason Jordan, ZACHARY FLYNN
Nov 23, 2020 -

Midlands Toyota responded

Thank you so much, Miranda, for your recommendation! It means so much to us that you had a wonderful experience with John, Zach, and the team. At Dick Dyer Toyota, we do our absolute best to deliver the best possible sales and service experiences around. Again, thank you for your review, and we hope you have an excellent week!

November 20, 2020

Excellent service today! Brandon Martin, my service advisor was excellent! Very kind and polite, professional, and showed a lot of enthusiasm for his work! Again, excellent service! Thank you to the More

by JADE525
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Martin
Nov 20, 2020 -

Midlands Toyota responded

Thank you for your kind response, Jade! We are delighted to hear that Brandon helped you have a great service appointment with us. Thanks for choosing Dick Dyer Toyota and we look forward to serving you again soon!

November 19, 2020

Excellent service as always, Honest and at a fair price. We bought the car when we lived in Blythewood. Now we live in Chapin and drive by the other Toyota dealer on the way to Dick Dyer because Dyer is tha More

by Shermanator
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Peterson
Nov 20, 2020 -

Midlands Toyota responded

Thank you for your feedback! We are happy to hear that once again, our team provided you with an excellent service experience. We appreciate your continued business with us and look forward to working with you again in the future!

November 19, 2020

Left totally impressed with the service performed on my car and the time it took to get everything done. John Trammell...an excellent service advisor! More

by LEGASH3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Trammell
Nov 20, 2020 -

Midlands Toyota responded

Thank you for your 5-star review! It was our pleasure to provide you with great service during your recent visit. Thank you for choosing Dick Dyer Toyota!

November 18, 2020

The purchasing process was smooth and I have been satisfied with the customer service. Even when I was not looking for help (with features of the car, etc.) sales reps were knowledgeable and got me s More

by jwatts
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Carter, Dennis Risher, KRISTEN TUCKER
Nov 19, 2020 -

Midlands Toyota responded

Thank you for taking the time to share this feedback with us! Given that it's a priority for us, we're glad to hear that you were satisfied with the customer service you were provided during your visit. Please let us know if you have any ongoing questions or additional feedback. Enjoy!

November 18, 2020

Tori was amazing!!! She is the only person in South Carolina that got my truck for me the rest was a complete disappointment I was forced to buy coverage for my truck that I did not want that I was lat More

by ASHTON01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robert Carter, Joe Medina, TORI STOKES
Nov 19, 2020 -

Midlands Toyota responded

Hi, Ashton. While we’re glad you enjoyed your experience with Tori, we regret that you felt pressured in any way during your experience with our team. Please know that was never our intention, as we aim to provide the best possible customer service for everyone we work with. We would like to discuss this matter in further detail so we can get an idea of any necessary improvements that may need to be made on our end as well as work to earn back your trust. At your convenience, please contact Matt MacIntyre at (803) 786-4111. Thank you!

November 18, 2020

friendly and fair. Always treated well at the dealership. i plan on buying or leasing my next vehicle from Dicky Dyer and expect they will do me right. More

by urdunca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terrence Whitmore
Nov 18, 2020 -

Midlands Toyota responded

Thank you for sharing your feedback from your recent service visit with our team! It's great hearing how much you enjoy the friendly nature of our staff and how they've treated you throughout your experiences. We look forward to assisting with your future buying or leasing needs. In the meantime, please feel free to give us a call if you need anything!

November 17, 2020

Sam gets 5 stars however I don't feel like DDT has very good internal communication. For starters I spent about 3 hours in the service area on Friday. AFTER I left, I received a call to come in and talk ab More

by HALSEY_LYNN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SAM QUILLER
Nov 18, 2020 -

Midlands Toyota responded

Thank you for the review, Halsey! While we're glad that Sam was able to provide an excellent experience and you're happy with your selection, we also are very appreciative of your feedback regarding our internal processes. Please know that our team is always looking to make necessary improvements to help in providing the best possible customer service. With that said, your feedback is impactful. Please let us know if you have any questions or need any addtional assistance!

November 17, 2020

25 25 25 25 25 25 25 25 25 25 25 25 25 25 25 25 25 25 25 25 25 25 25 25 25- rule is stupid!!!!!!!! More

by coull0
Recommend Dealer
Yes
Employees Worked With
Daniel Peterson
Nov 18, 2020 -

Midlands Toyota responded

We appreciate you taking the time to leave us a review! Please feel free to reach out to our team if you have any additional comments from your recent visit or would like to discuss how we can provide a 5-star experience moving forward. Thank you!

November 16, 2020

I experienced great customer service. The mechanic was able to find a motor in great condition for a cheap price. They work was amazing and fast! More

by ROCKPIT9988
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Trammell
Nov 17, 2020 -

Midlands Toyota responded

That's great to hear! Thank you so much for your feedback! We appreciate your business and hope your car is running smoothly!

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