Midlands Toyota

It was a good experience Amber was very much on what I need out of the truck and work hard to get me what I asked for thank you need out of the truck and work hard to get me what I asked for thank you More

Everyone at the dealership was helpful and friendly without being pushy. They gave us a good deal on our trade-in and helped us with our purchase. Also, I feel they will be there if we have any questi without being pushy. They gave us a good deal on our trade-in and helped us with our purchase. Also, I feel they will be there if we have any questions about our new car. More

NOT customer focused. Was told 2-3 hours for service and had to go to the dealership after 5 hours and ask what was going on with my vehicle. My vehicle had been done for an hour and a half just sitting the had to go to the dealership after 5 hours and ask what was going on with my vehicle. My vehicle had been done for an hour and a half just sitting there with no sort of communication. My original Service Advisor was not on site and the other Service Advisors were not willing to help until I kept asking what was going on. Finally, one Service Advisor got my paperwork and keys to get me on my way, otherwise, I would have likely had to sit there another hour just to get the keys to my own vehicle that was sitting outside and ready to go. Once I got my paperwork, I found out that one of the issues I wanted checked out wasn’t even looked at. Very poor customer service from Service department staff. More

Take their Toyota has really good customer service. James And Hope are really great sales people. Hope help me download a book as there are no CD players in the new cars. James And Hope are really great sales people. Hope help me download a book as there are no CD players in the new cars. More

Everyone was great to deal with! I am bad with names but they were great! Happy Happy Happy Happy Happy Happy Happy Happy Happy Happy Happy Happy Ha Steve they were great! Happy Happy Happy Happy Happy Happy Happy Happy Happy Happy Happy Happy Ha Steve More

Good dealership. John Washington and Trey Martin were pleasant to work with. I will recommend this dealership over other dealers (not all were Toyota’s) that I visited. Price was not real great but I kne pleasant to work with. I will recommend this dealership over other dealers (not all were Toyota’s) that I visited. Price was not real great but I knew John and Trey did the best price they could. I like both of them a lot More

First time there and my car was properly serviced and the personnel were all very courteous. The waiting area looked a little shabby and dark, but I do recognize we are still in the Covid-19 pandemic and th personnel were all very courteous. The waiting area looked a little shabby and dark, but I do recognize we are still in the Covid-19 pandemic and things are not back to normal. My intent was to look at the new vehicles while there, but none were on display. No brochures of the new models were out to browse. I guess everything is online nowadays. The main thing was my vehicle was serviced and in a timely manner. More

Very kind and timely and I appreciate he gave me a heads up about my next service- since over 100k miles it would be more costly. up about my next service- since over 100k miles it would be more costly. More

Jon is the best person I know there. Instead of just telling me what was wrong he took me back to show me what was wrong and gave me a detailed explanation of why my car was not working. 45 minutes late telling me what was wrong he took me back to show me what was wrong and gave me a detailed explanation of why my car was not working. 45 minutes later o was back on the road driving like new! Thank you!!!! More

From start to finish I was very impressed with the service. Everyone went over and above to provide me a vehicle meeting my specifications. Even when the vehicle I was initially quoted on sold, I was service. Everyone went over and above to provide me a vehicle meeting my specifications. Even when the vehicle I was initially quoted on sold, I was provided an alternate vehicle with a few added extras at the same price originally quoted. Then even when they vehicle was not at the dealership when the paperwork was completed, they drove it the next day over 120 miles to deliver it. To top it off, they tinted the windows at the dealership as I requested originally (but wasn't expecting) and left me with nearly a full tank of gas. I will certainly share the good experience we had with Dick Dyer Toyota with friends, co-workers and family and if in the area will certainly involve them in any new Toyota purchases in the future. More